Hilton Long Beach

Recent Reviews: 1898

• User:Lynn K

  Trip type: Business

  Terrible front desk experience/Wonderful room service customer service

  01 Jun 2026

  Not the warm welcome I was hoping for.I arrived about 30 minutes before the posted check-in time, so I completely understood that my room wasn't ready. My issue wasn't the wait, it was the process.After being awake since 4:00 AM and traveling across the country, I stood in a long check-in line only to be told to come back later. When I returned, I had to stand in the same long line all over again. As someone with front desk experience, I couldn't help but think there were much better ways to handle this, whether through a text notification, callback, or a separate process for guests whose rooms become available.Unfortunately, my initial interaction at the front desk was not particularly welcoming. After a long day of travel, I would have appreciated a little more courtesy and communication regarding both the room delay and the check-in process.I was also surprised by a $200 hold being placed on my card without it being mentioned during check-in. A simple explanation would have prevented confusion.The bright spot of my stay was the room service staff. They were genuinely kind, professional, and provided the best customer service I experienced at the hotel. Every interaction with them was wonderful.The room itself was fine, but the arrival experience left a poor first impression. If you're arriving after a long day of travel, be prepared for a potentially frustrating check-in process. General Manager, Owner at Hilton Long Beach, responded to this review Dear O3265ZRlynnk,I am truly sorry that your arrival did not meet the warm welcome and readiness you deserved. I understand how disappointing and stressful it must have been to not have your room prepared after a long journey, and I sincerely apologize for falling short of your expectations. This experience is not reflective of the standards we hold ourselves to, and your feedback is invaluable as we work to improve our service. Thank you for sharing your experience with us. I genuinely hope you will allow us another chance to provide you with the exceptional stay you should expect and deserve.Sincerely,Rob AdamsGeneral Manager

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• User:cork179

  Trip type: Business

  Don’t bother!

  10 May 2026

  The hotel is so incredibly old. I was upgraded as a Hilton Honors and the room was terrible. It felt small and the ceiling was low. There was mold in the bathroom, the shower made loud noises and the toilet barely flushed. There were 3 lamps but none of the ceiling lights worked. Zero view of the water, even being at the 7th floor in a corner room. The balcony was a joke. The glass door didn’t lock. After one night, I asked to move due to the noise from the port and the construction next door. The staff was very kind about it. My room was moved to a lower floor but further from the noise. General Manager, Owner at Hilton Long Beach, responded to this review Dear cork179,I’m truly sorry your experience did not meet the high standards we set for ourselves. We know how important it is for every detail to be just right when you stay with us, and I regret that we fell short in providing you with the comfort you expected. Your loyalty and satisfaction mean so much to us, and your feedback will help us improve for future guests. We genuinely hope you’ll give us another opportunity to deliver the top-notch, seamless experience you deserve from start to finish.Sincerely,Rob AdamsGeneral Manager

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• User:Thomas H

  Trip type: Friends getaway

  Weard credit card transactions !

  28 Apr 2026

  We were 3 Danish Nationals checking in together and all of our cards were closed by 3 different banks after having paid our security deposit at the reception.Hotel manager could not help up with a complementary phone call to our banks in Denmark. So we ended up paying a good 25 us for each phone call.Sad the hotel don't take responsibility for their mistakes 😔 General Manager, Owner at Hilton Long Beach, responded to this review Dear V6949CQthomash,Thank you for sharing your review. I want to clarify that at check-in, a credit card is required to cover the room charges, taxes, and incidentals. We perform an authorization to ensure that funds are available, but the card is not charged at that time. The hold on the funds will be released upon your departure. I apologize for any miscommunication regarding this process and for any inconvenience caused by your bank disabling the cards. On behalf of the staff and management, I sincerely apologize for the confusion.Sincerely,Rob AdamsGeneral Manager

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• User:SamS967

  Trip type: Couples

  Good hotel at the edge of downtown

  23 Apr 2026

  The hotel is in a 15 storey building between the World Trade Center and the I-710 ramp. The parking is $25 per day, which is steep. The spacious lobby has a large fountain filled with rubber ducks! Fun for kids.The staff is friendly and helpful. Check in was quick. The room itself was on the back of the building but had great views of LA. Room was big with a King bed, which was very comfortable and a large bathroom. Every floor is decorated by a staff member and it's fine to see the fun displays and it adds a personal touch. The pool is outdoor on the 2nd floor and has a cool bar and seating. There's a small gym. The bar and restaurant in the lobby is nice, as is the restaurant on the 2nd floor. The only downside is that it's a longer walk (10-15 minutes) to Pine Avenue or Shoreline Village, but the hotel has a free shuttle on demand. I would highly recommend, as it's a bargain compared to the other hotels in downtown Long Beach. General Manager, Owner at Hilton Long Beach, responded to this review Dear Sams967,We have paid great attention to detail, and it brings us joy that you noticed! Thank you so much for your wonderful review. We hope to see you again the next time you need to be near Long Beach's waterfront. Wishing you safe and happy travels!Best,Rob AdamsGeneral Manager

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• User:Melissa D

  Trip type: Business

  Jenelle is a gem!!

  11 Mar 2026

  Jeanelle at the Hilton Long Beach Downtown is a standout example of exceptional hospitality.From the moment we arrive, she greets us by name and makes us feel genuinely welcome. She remembers guests and anticipates needs before we even ask. On our most recent stay, she even offered to set up a late checkout without us having to request it, which is such a thoughtful touch.She also helped place us in a beautiful upgraded room with a balcony (photo attached), which made the stay even more enjoyable.As Hilton Diamond members who stay at many Hilton properties, we see a wide range of service levels. Jeanelle consistently delivers the kind of guest recognition and care that keeps people loyal to the Hilton brand.She’s warm, professional, and incredibly guest-focused. More than anything, she makes each stay feel easy and personal, and she’s someone we genuinely look forward to seeing whenever we return.Hilton Long Beach Downtown is fortunate to have her, and she absolutely deserves recognition for the outstanding service she provides. General Manager, Owner at Hilton Long Beach, responded to this review Dear melissadD2899FP, Thank you so much for sharing your thoughts about your experience with us. It warms our hearts to know that you found Jeanelle’s service outstanding. Our team truly puts in a lot of effort to make every guest feel special and valued. Your kind words and appreciation mean the world to us, and we will be sure to pass along your compliments to her. We’re grateful for your feedback, as it helps others see just how special their visits can be. We genuinely look forward to welcoming you back soon for another memorable experience.Best, Rob AdamsGeneral Manager

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