tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeunited-states

Holiday Inn Express & Suites Pasadena Los Angeles

images

View Gallery

image url
image url

Holiday Inn Express & Suites Pasadena Los Angeles

locationPasadena / San Gabriel Valley, Los Angeles - CA

Share this Dealshare

About Holiday Inn Express & Suites Pasadena Los AngelesAbout Holiday Inn Express & Suites Pasadena Los Angeles

Location

This hotel is located in Pasadena.

Facility

The hotel has a lift and features 81 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.

Meals

The dining area includes a restaurant and a café. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Holiday Inn Express & Suites Pasadena Los Angeles Amenities at Holiday Inn Express & Suites Pasadena Los Angeles

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Newspaper kiosk

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Mandatory mask-wearing

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Safe Stay (AHLA)

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Jacuzzi

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

181

Very Good

153

Average

49

Poor

22

Terrible

25

Recent Reviews: 430

  • User:Tiffany E

    Trip type: Family

    Worst Hotel EVER!!!!

    rating26 Feb 2026

    While standing at the desk, I called the reservation line, the representative confirmed my reservation was valid, confirmed I was at the correct location, and confirmed that a note had even been placed stating I would be arriving by 4:30 AM. Amber still refused to assist.Only after the reservation representative offered me the complaint line did Amber suddenly say she would “go check” if a room was clean. A clean room was suddenly available. This clearly indicates the issue was not availability, it was pure laziness and an unwillingness to help.I was not placed into my room until around 5:30 AM. I paid $364 dollars for approximately five hours in that room after an exhausting cross country flight for a family emergency. To make matters worse, the hallways had a strong unpleasant odor that heavily carried into the rooms. For $364 dollars for only a few hours of rest, the condition of the property and the level of service were unacceptable.As an IHG member, I am fully aware of the brand standards and expectations regarding hospitality, guest respect, and professionalism. The way I was treated does not align with IHG values or service standards in any capacity. Publicly repeating that a guest’s card declined without verification, stating that you do not care what a confirmed reservation says, and refusing assistance reflects a complete lack of respect for the guest experience, the IHG standards, the company she represents and brand accountability.There are cameras present at the front desk and throughout the property, and this entire interaction can be reviewed. The footage will clearly show the dismissive behavior, the repeated declined card statements made before verifying my identity, and the overall lack of professionalism displayed.This was by far the most unprofessional hotel interaction I have ever encountered. I expect this matter to be addressed immediately in addition to a full refund.

  • User:Michael W

    Trip type: Couples

    Hit or Miss

    rating21 Dec 2025

    We stayed at this hotel on two separate occasions. Our first experience was on the positive side. We stayed in a room in the newer addition where you have to cross the outdoor rooftop patio area from the main part of the hotel. That room was pretty good. Everything looked pretty new and clean. Bed was comfortable and had both soft and firm pillow options. AC worked well.After our positive experiences, we booked another stay here couple weeks later. We got placed in an upgraded room in the main part of the hotel building. This room was honestly terrible. There were stains all over the walls. We found several bugs crawling around on the floor. The shower was all scratched with a ton of marks on the shower floor and there was a huge hair ball which was disgusting. The mirror in the bathroom was also peeling off… At least the bed was fine and we didn’t see any bed bugs.

  • User:Marcelo F

    Trip type: Family

    Great stay

    rating02 Jul 2025

    Damian was super helpful with our late night check in. He treated us well and was super respectful. He gave us a nice room and overall we had a good stay! Gabriela Cervantes, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles by IHG, responded to this review Dear I869SWmarcelof, We truly appreciate your stay with us and we thank you for taking the time to give us your feedback. I will make sure to recognized Damian for his great customer service. We look forward to accommodating you again in the near future!

  • User:Vivian P

    Trip type: Friends getaway

    Great experience, friendly staff!

    rating29 May 2025

    Damian was super helpful, friendly, and accommodating! He made check in a total breeze after a long day of traveling. He even went above and beyond and gave us some good recommendations for our stay in LA. I’d definitely come back next time I’m in the area :) Irene Garcia, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles by IHG, responded to this review Dear 09228GOvivianp,We truly appreciate your stay with us and we thank you for taking the time to give us your feedback. I will make sure to recognized Damian for his great customer service. We look forward to accommodating you again in the near future.

  • User:Luis B

    Trip type: Couples

    Awesome Stay

    rating23 May 2025

    Front desk were so very friendly and professional specially Pricilla, with her beautiful smile. In fact they send me a text to check in and I was able to check in early not like the usual check in at 3pm but we check in at 11 am… awesomeFelipa one of the house keeper was very friendly tooCafeteria ladies I forgot their name I will just add them on this rating as soon as I get their names. Santiago Garcia, General Manager at Holiday Inn Express & Suites Pasadena - Los Angeles by IHG, responded to this review Dear Luis B, Thank you for sharing your recent experience at Holiday Inn Express & Suites Pasadena - Los Angeles. I'm delighted to share your feedback with Priscila assisting you with the early check in. I know we're always happy to provide those early check ins when possible and I'll share the kudos to Felipa and the breakfast team. Once again thank you and we look forward to your next stay when visiting the Pasadena Area.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot