Holiday Inn Express Hotel & Suites Of Woodland Hills

Recent Reviews: 252

• User:michaelfS7290RW

  Trip type: Business

  More Cons than Pros

  04 May 2026

  This review is based on a recent four night stay. Good location to the many restaurants and markets on Ventura Blvd. This however does make traffic noise a problem. Other good things is the shower is hot and there is 24/7 coffeeCons- very slow WiFi Breakfast is served at 7am, definitely a problem for business travelers like myself who need to be at work at 7am Overall property not very cleanI won’t be returning to this property based on the negatives Soci Assist, Other at Holiday Inn Express & Suites Woodland Hills by IHG, responded to this review Hi Michael F,We appreciate your feedback on your recent stay. It's great to hear you found our location convenient and enjoyed the hot shower and 24/7 coffee. We're sorry to learn about the issues with traffic noise, WiFi speed, and breakfast timing. Your insights are important and help us identify areas for improvement. We regret that your experience didn't meet expectations and hope to address these concerns for future guests.- The Staff at Holiday Inn Express Woodland Hills

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• User:BigCountry77

  Trip type: Business

  Rude Staff, Terrible Mgmt, Room Not Ready at Check-in Time

  29 Mar 2026

  Check-in time is at 3 PM. I was there at 4 PM and told my room was not ready. No apologies, no accommodations, no “we will try to do better next time”. They just told me I had to wait. So I sat right in front of the front desk agent and waited. I watched her play on her phone and talk to other people. She even checked in other guests while I was waiting. After another 30 minutes went by — 90 minutes past check-in mind you — I asked the desk clerk if I could check in now. She said, “oh, have you been waiting this whole time?” She literally was the one who told me I had to wait. So I asked to see the manager. This acne- faced guy with a dirty T-shirt on, comes out and again, no apology, no accommodation. He said “hey sometimes housekeeping takes longer than other days, so what”. I said I would like a refund. He said, you booked a nonrefundable room. But go ahead and leave. I said “yeah then you get to keep my money.” He said “yeah that that’s right we will keep your money.” The conversation deteriorated from there. I ended up leaving. I called American Airlines (Aadvantage Hotels), who I had booked the hotel room through, and they refunded my money and apologized to me for the treatment I received. These people are crooks. The manager looks like he eats out of the garbage and then steals out of peoples cars. I wouldn’t book this dump if they gave steak and eggs for breakfast. And believe me, they don’t. Soci Assist, Other at Holiday Inn Express & Suites Woodland Hills by IHG, responded to this review Hi BigCountry77,We're genuinely sorry to hear about your experience with us. It’s concerning to learn about the issues you faced during check-in and the interactions with our staff. Your feedback about the service and the condition of the staff's appearance is important, and we will address these matters internally to improve our guest experience. We regret any inconvenience this caused and appreciate you bringing it to our attention.- The Staff at Holiday Inn Express Woodland Hills

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• User:Excursion12772696302

  Trip type: Friends getaway

  Service quality is unacceptable

  17 Oct 2025

  We booked a hotel room three weeks ago and specifically requested two separate beds. We arrived at 8 a.m., and since check-in was at 3 p.m., we just left our luggage and checked in. However, when we returned to the hotel in the evening, we were told that there were no rooms available with two separate beds.We had paid for this, so we asked them to find a solution, but they had nothing available and told us we would have to sleep on the sofa. We requested sheets so we could use the sofa, but they never arrived. Given the condition of the sofa, we couldn’t sleep on it without sheets, so we had to go get them ourselves. The staff at the reception was extremely unpleasant and rude.The receptionist even raised her voice multiple times. So, if you make a reservation here with specific requests, there is no guarantee they will be honored.

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• User:Roam06093045430

  Trip type: Family

  Be ware from Jeff the front desk guy

  30 Dec 2024

  Terrible experience.Horibble service.The front desk guy claiming his the supervisor named Jeff was so unpleasant super rude.Booked the hotel through 3rd party with a different credit card name, Jeff refused to check me in cause I didn't had a c.c with my name I ask for authorization letter he claimed he can't.Then I left to think about a solution I came back and told him my dad can put his C.C and he have his ID but Jeff refused stating I said I don't have any C.C which is true I don't have c.c on my name but my dad have but Jeff refused and I needed to go and find hotel at 11:30 p.m this is not how you treat customers IHG Service, Owner at Holiday Inn Express & Suites Woodland Hills by IHG, responded to this review Hello Roam06093045430,Thanks for choosing IHG Hotels and Resorts for your lodging needs and for sharing feedback. We appreciate and thank you as one of our valued guests. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.Best,Ronald R.Case ManagerIHG Hotels and Resorts Service

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• User:sashennaick

  Trip type: Business

  Great stay in Woodland Hills

  05 Oct 2024

  I stayed for 4 nights and the hotel was a very pleasant experience. The room was spacious, clean and with a fridge and microwave which was very useful. There was coffee and tea available 24/7. Breakfast was delicious and had a good variety of hot and cold options. The staff were friendly and helpful. I’ll definitely stay here again.