Hollywood Palms Inns & Suites

Recent Reviews: 81

• User:Julie D

  Trip type: Couples

  Run

  01 Jul 2025

  Runaway. Do not waste your hard earned. This has been taken over by an ethnic couple and its less than 0ne star now. Our taxi driver offered us his gun, and stayed till we went inside the room. Cant go into the office- all locked up and only served thru a hatch

• User:Excursion46913354034

  Trip type: Business

  Dirty and outdated

  17 Sept 2024

  Believe the other reviews. This place is a dump. The photos make it look much nicer, but the reality is that the rooms are small and outdated and they smell. The location is amazing, but for the price, you can do much better. Front desk staff has a terrible attitude. The guy at check in was completely rude. Don’t give them your hard earned money. Nothing about this hotel is worthy of it. Guest Trends, Other at Hollywood Palms Inn & Suites, responded to this review Dear Valued Guest,Thank you for taking the time to share your positive experience at our hotel.We're sorry to hear your experience did not meet expectations. We take your concerns about room condition seriously and will address these with our team to ensure improvements are made.We appreciate your input and hope you’ll reconsider staying with us again in the future.Warm regards,ES- Guest Relations Manager

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• User:Trek15985874945

  Trip type: Solo travel

  Classless, Dangerous and Serviceless

  05 Nov 2023

  The hotel was run like a ghetto hotel-not a good hotel if you're a tourist or like service, and safe rooms. I cut my foot on the area between the rug and bathroom tile because it wasn't finished with a border, and staples were left exposed. I called the lobby manager because the safe wasn't working, he said the battery was probably not working. I thought the next step was they'd replace the battery, but they ignored the request. Cable never worked on TV. After paying with a credit card, and showing ID, the hotel wanted $200 down-not a common practice for any hotel that wants to be at (even at the 2-star level.). This is a 1-star hotel in a central location if proximity is all you want. Guest Trends, Other at Hollywood Palms Inn & Suites, responded to this review Dear Valued Guest,Thank you for taking the time to leave us a review on your stay at our hotel.Your concerns are taken seriously, and we will address the issues with room safety, service, and amenities promptly. We appreciate your feedback, and we will use it to improve our services. We regret that we fell short of your expectations and hope to have the opportunity to make it right in the future.Sincerely,ES- Guest Relations Manager

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• User:jkastet

  Trip type: Couples

  Terrible

  14 Aug 2023

  We came, we saw, we left. Unfortunately, this hotel was terrible. The room was very dirty. There was a lot of dust everywhere, the bedding was not clean and the smell was not good. The staff was not pleasant either. We was willing to pay a lot to avoid staying here and booked a new hotel immeditaly. Do not book this hotel!! Guest Trends, Other at Hollywood Palms Inn & Suites, responded to this review Dear Jkastet,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.We're sorry to learn that your experience was less than ideal.The circumstances you've described aren't up to our standards, but be assured that they've been mentioned to management and will be addressed in conjunction with our cleaning department.We look forward to seeing you again. Please let me know if there is anything else I can do to make your next visit special.Sincerely yours,ES – Guest Relations Manager

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• User:Tami H

  Trip type: Family

  Eeek it's so disgusting 🤢

  11 Jun 2023

  Geezuz this place is nasty. You can see they don't clean anything. Took off my shoes and the bottom of my previously clean feet were BLACK. Not kind of dirty, crazy dirty. You can see crap all over the walks. The window is missing the screen and the air only worked some of the time.You get all that for almost 200 bucks a night YIKES.I took a shower the moment I got home. Guest Trends, Other at Hollywood Palms Inn & Suites, responded to this review Dear Guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the cleanliness issues you encountered during your visit. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this regard. We take your comments seriously and will address them with our housekeeping team to ensure improvements are made.We also apologize for the missing window screen and the intermittent air conditioning. We strive to maintain our facilities in good working order, and we apologize for any inconvenience caused. We will promptly address these maintenance issues to ensure they are resolved for future guests. We hope to host you again soon!Sincerely,ES – Guest Relations Manager

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