Hotel Fera Anaheim, A Doubletree By Hilton

Recent Reviews: 2167

• User:Sonya C

  Trip type: Business

  Mildew at 1101-1102

  08 Jun 2026

  I stayed here four nights during a conference. For the record, I am still here as I write this review. I leave tomorrow. When I arrived here, I was given a double room. I booked a king. I did not arrive late. No explanation was provided for this change. Second, although housekeeping was definitely in the room each day, they never replaced the two glasses or ice bucket liner. I used them on the first night. Housekeeping took away the dirty glasses but never replaced them. On the third day, the housekeeping cart happened to be parked outside my room, so I helped myself to a few paper cups to get through the rest of my stay. I wasn't sure the toilet paper would be replaced, but finally, yesterday, housekeeping replaced one of the two rolls. I note that management is replying to reviews. Bearing that in mind, I invite them to come on up to the 11th floor at the end of the hall where 1101 and 1102 are, breathe in deeply, and take in a great big hit of mildewed air. Clean it up, y'all.

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• User:Timothy D

  Trip type: Family

  Above‑and‑Beyond Care During Our Evacuation Stay

  27 May 2026

  My family and I were evacuated from our home due to a chemical incident at GNK Aerospace, and we stayed here while waiting for updates. What could have been a very stressful situation was made so much easier thanks to the kindness and professionalism of the staff.From the moment we arrived, every interaction was positive. The valet attendant was welcoming and directed us to self‑parking. The front desk team was friendly, understanding, and incredibly accommodating. They helped extend our stay multiple times as the evacuation timeline kept changing, and they handled everything with patience and compassion.We were originally quoted a much higher rate by the automated phone system, but once we spoke with the front desk, they applied an evacuation rate and later reduced it even further. They even retroactively adjusted the earlier nights and provided complimentary parking for our entire stay. Their generosity during a difficult time meant a lot.We stayed in two different rooms, both of which were clean, comfortable, and well maintained. Each room had the essentials, a small refrigerator, a large TV, and a coffee and tea setup. The second room also had a microwave, which was very convenient. The beds were comfortable, and everything worked well except for the USB ports in the first room, but the regular outlets worked fine.When we were finally cleared to return home, checkout was quick and easy, and the staff remained just as friendly as they had been throughout our stay.Overall, the entire team was professional, personable, and truly went above and beyond. Their support made a stressful situation much easier, and we are very grateful for the care they showed us. General Manager, Owner at Hotel Fera Anaheim, A Doubletree By Hilton, responded to this review Dear G8382cvtimothyd,This review touched us deeply. To find ourselves able to provide comfort and genuine support during such an unsettling circumstance , a chemical evacuation that could have been far more difficult , speaks to something we hold central to who we are as a team. Your family's trust in us during that uncertain time is a responsibility we took seriously, and we are moved that our staff's compassion and flexibility made a real difference when you needed it most. The valet attendant's welcome, the front desk team's patience through each extension request, the thoughtful rate adjustments, and the complimentary parking were all part of a deliberate choice to serve your family well during a crisis. We are grateful you recognized that effort. Your observations about the comfortable beds, the clean rooms, and the convenience of the in-room amenities , including the microwave in your second room , confirm that the details matter, especially when a guest is navigating stress. We hope that as life returns to normal for your family, you'll remember Hotel Fera Anaheim not just for the practical support we provided, but as a place where genuine care guided every decision our team made on your behalf. We look forward to welcoming you back under far happier circumstances.Regards, Guest Experience Manager

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• User:roadwarrior2059

  Trip type: Business

  The remote sucks

  12 May 2026

  This is a pet pieve of mine. Hilton hotels have switched to these types of TV remotes. Terrible! No channel numbers. Every time you want to switch you heed to open the guide again and scroll instead of just hitting a channel number. Frustrating. Other than that the hotel is great. General Manager, Owner at Hotel Fera Anaheim, A Doubletree By Hilton, responded to this review Thank you for sharing your feedback. We are glad to know you enjoyed the hotel overall. We also understand how small in-room details, including TV functionality, can affect the ease and comfort of a stay. Your comments regarding the remote experience are appreciated and will be noted as we continue reviewing guest convenience throughout the property.Regards, Guest Experience Manager

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• User:Regina W

  Trip type: Business

  Beware of incompetence

  01 May 2026

  Beware of assuming it is as it looks...Very slow check in and out process. You have to guide them and they still mess up. My company sent authorization 3 times a month before my arrival and after the 2nd time they confirmed. When I arrived it was not in the system. I had a copy and showed the authorization and they checked me in. I checked my card for incidental and they put the complete bill on my card without permission. No one seems to know what they are doing! My room had a/c constantly on and I froze for two nights before they fixed it. My first night i looked at the sheets and it was an unknown stain. I asked that they bring more sheets and clean the room in the morning. Cleaning staff made up the bed with the same sheets...I was furious. Spoke with staff that wrote all my issues and they finally cleaned the room my final night at the location. No concessions or apologies for incompetence. I should have ran when I was checking in and the inspector was there to question the manager on a complaint and violation. The place has potential, but is run by people that do not care. I was therefor a conference and am a vegetarian. My lunch and dinner was alway the same. Some cooked 3 types of bellpepper and one slice of squash and put it on a hard piece of bread. Utterly disgusting! Great place to go if you want to starve, freeze and get yourcard charge due to inappropriate billing. General Manager, Owner at Hotel Fera Anaheim, A Doubletree By Hilton, responded to this review Thank you for taking the time to share such detailed feedback. Our operational procedures surrounding billing authorization, housekeeping, maintenance response, and conference service are designed to function consistently for the high volume of guests and events hosted at the property, and in the vast majority of cases they do. The experience you described across multiple areas is clearly not representative of the standards we aim to maintain, and we will be reviewing your comments internally with the appropriate teams. We appreciate you bringing these concerns to our attention.Regards, Guest Experience Manager

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• User:N9615DXchristinar

  Trip type: Family

  Awesome hotel with lovely staff

  07 Apr 2026

  Everyone at the front desk was so kind and helpful, pool and restaurant were awesome, and the location is very central. The room was very clean and the beds were so comfortable. Would return! General Manager, Owner at Hotel Fera Anaheim, A Doubletree By Hilton, responded to this review Thank you for your wonderful assessment of your recent stay. It’s great to know the team at the front desk made you feel welcome and that the overall experience, from the room comfort to the amenities and location, left such a positive impression. We truly appreciate your kind words and are glad to hear you would return. We look forward to welcoming you back again soon.Regards, Guest Experience Manager

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