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Hyatt Regency Westlake

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Hyatt Regency Westlake

locationThousand Oaks, Los Angeles - CA

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About Hyatt Regency WestlakeAbout Hyatt Regency Westlake

Location

This hotel welcomes guests in Westlake Village.

Facility

The hotel has a lift and features 262 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service and a laundry service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony or terrace is a standard feature of some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Guests can take advantage of the nightly turndown service. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, golf, a putting green and horse riding. Water sports enthusiasts can enjoy jet skiing and sailing. The hotel's location is particularly ideal for skiers. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, bowling, squash, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. Breakfast, lunch and dinner are available. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hyatt Regency Westlake Amenities at Hyatt Regency Westlake

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

64 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

784

Very Good

435

Average

260

Poor

163

Terrible

173

Recent Reviews: 1815

  • User:Ruth S

    Trip type:

    Safety Issues/Disappointed

    rating07 Jun 2026

    Fire alarm went off in our room (first night), they couldn't fix it so they pulled it off the wall, NO fire alarm in our room the entire stay. (Black) Mold on ceiling. Asked for another room, None available. NO follow up from staff the balance of our stay!

  • User:Stephen S

    Trip type:

    1st Time in California

    rating21 May 2026

    Overall, I had a very pleasant stay. The room was comfortable and spacious. The property is very well kept. Breakfast was Delicious. I had the French Toast. mona katouzi, Guest Services / Front Office at Hyatt Regency Westlake, responded to this review Dear Stephen,Thank you for choosing to stay with us on your first trip to California! We’re so happy to hear you had a pleasant stay and enjoyed the comfort and spaciousness of your room. We truly appreciate your kind words and hope to welcome you back again on your next California adventure.

  • User:Escape57566837169

    Trip type:

    Terrible

    rating17 May 2026

    Worst experience I had. The room was next to an loading an unloading zone and they were making noises all through the night. Ran out of hot water while taking a shower in the afternoon. Terrible lounge and drink bar... Carpets were a trip hazard.. No kettles in the rooms and had to go get water downstairs from a water dispenser. no cups in the room... very disappointing. will never stay here. Leeann hoard, Guest Services / Front Office at Hyatt Regency Westlake, responded to this review Dear Escape57566837169,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations and regret the multiple issues you encountered during your visit.We understand how disruptive the overnight noise near the loading area must have been, and we are sorry for the inconvenience caused by the lack of hot water, room amenities, and the condition of the carpeting. Your comments regarding the lounge experience and in-room setup have also been shared with our team for review.This is not the level of comfort or service we strive to provide, and we appreciate you bringing these concerns to our attention.

  • User:Anita S

    Trip type: Business

    Clean!

    rating16 May 2026

    The room was spacious and extremely clean! I found all team members to be friendly and helpful. Food and beverage options were gobetter than average. I would definitely stay here again. Leeann hoard, Guest Services / Front Office at Hyatt Regency Westlake, responded to this review Dear Anita S,Thank you so much for the wonderful review! We are absolutely thrilled to hear that you found your room spacious and sparkling clean, and that our team members made such a great impression with their friendly and helpful service. It is also fantastic to know you enjoyed our food and beverage options. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future!

  • User:Connector59969216462

    Trip type: Family

    Crushed it loved it

    rating16 May 2026

    Overall nice hotel with ok selection of breakfasts. The buffet only on weekends was my fave. One thing about America is that there afe hidden costs everywhere and the hotel isn't shy of this in anyway. cleanliness.. hmm the maids only make your bed not change your sheets eveyday .. or even a week. You have to tell them too. I'm not going to be picky because honestly its fairly well maintained in a quiet area but within walking distance from a few supermarkets, shops including food. Balcony is a little landing but still outside space was good to stand in. Delivery of Cali.. plus food and ubers easy to locate. 100$ taken from my account and not refunded with no update or recognition of our stay. Extra $25 taken with NO exclamation. Just swiped from my card which was debit. Hector in the harvest resturant was the BEST server and so calm and helpful. Reception staff great too. Friendly alert at all times. We felt cared for. Pool area decent size with shallow safe jacuzzi kids can give in. I'd definitely pick here again if budget wasn't an issue. Loved every moment of staying here. Things could be better (why was landing not hoovered EVERYDAY) cocroach put us off a bit. But once cleaned reassured. It gave real hyatt vibes from staff and food, but not hyatt astetics. Could be a california style thing but a bit of modernisation should give it the extra push to match its staff sharpness. They were very on point and beautiful. Thankyou Hyatt Regency Westlake Leeann hoard, Guest Services / Front Office at Hyatt Regency Westlake, responded to this review Dear Connector59969216462,Thank you so much for taking the time to share your detailed feedback and for highlighting the exceptional care you received from our team, especially Hector at Harvest! While we are thrilled that you loved your overall stay and felt well-cared for, I have shared your comments regarding the hallway vacuuming, pests, and housekeeping sheet-changing frequencies with our leadership teams to ensure we are maintaining our typical sharp, high standards. Regarding the charges you mentioned, the $100 amount is likely our standard temporary incidental hold that is released back to your bank upon check-out, but we want to make sure this and the $25 charge are completely clear to you; please feel free to reach out to us directly at your earliest convenience so we can review your billing details together and resolve any outstanding questions.

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