Pacific Palms Resort

Recent Reviews: 801

• User: Jenny G

  2 different experiences

  We have stayed at Pacific Palms a handful of times and enjoy our stay however something always happens.The first time we stayed, only two elevators were working and my husband ended up getting stuck in one for over an hour. This last time, a couple was issued keys to our room after we had already checked in. They were able to open our door which was a scary situation considering the fact our baby… Read moreWe have stayed at Pacific Palms a handful of times and enjoy our stay however something always happens.The first time we stayed, only two elevators were working and my husband ended up getting stuck in one for over an hour. This last time, a couple was issued… Read more

• User: Trip45428297835

  Lacking basic services

  This is overall a nice place, but there is no room service and no bellman to help with luggage. The staff at the restaurant, Red, was very rude when I called to place an order. A C, Owner at Pacific Palms Resort, responded to this review Hello Trip45428297835,While we take great pride in our reputation of exceptional service and hospitality, we are disheartened to learn that there were detail… Read moreThis is overall a nice place, but there is no room service and no bellman to help with luggage. The staff at the restaurant, Red, was very rude when I called to place an order. A C, Owner at Pacific Palms Resort, responded to this review Hello Trip4542829… Read more

• User: Stephanie B

  Trip type: Couples

  A nice stay cation place

  The hotel staff was very nice. A C, Owner at Pacific Palms Resort, responded to this review Hello Stephanie,We are elated to learn that your visit was absolute perfection and we invite you to settle in again anytime.Sincerely,The Pacific Palms Resort Management TeamThe hotel staff was very nice. A C, Owner at Pacific Palms Resort, responded to this review Hello Stephanie,We are elated to learn that your visit was absolute perfection and we invite you to settle in again anytime.Sincerely,The Pacific Palms Resort Mana… Read more

• User: Curious50283103477

  Bad golf experience

  The hotel is ok, but the golf staff is not friendly at all. They will not allow my wife to ride with me although we are willing to pay for the cart fee. A C, Owner at Pacific Palms Resort, responded to this review Hello Curious50283103477,While we loved welcoming you, we are quite surprised to learn of your recent experience at our golf course. Please know that this feedback is being shared… Read moreThe hotel is ok, but the golf staff is not friendly at all. They will not allow my wife to ride with me although we are willing to pay for the cart fee. A C, Owner at Pacific Palms Resort, responded to this review Hello Curious50283103477,While we loved… Read more

• User: Kristin L

  This is NOT a luxury hotel.

  I've stayed in better motels. Forget about sharing a bed with another adult if you get a room with two doubles. They are twin+ beds. Shower never got hot. NO bell service. NO valet. Long check in lines. This is NOT a luxury hotel. A C, Owner at Pacific Palms Resort, responded to this review Hello Kristin,Greetings from San Gabriel Valley! While we loved welcoming you, we regret that there we… Read moreI've stayed in better motels. Forget about sharing a bed with another adult if you get a room with two doubles. They are twin+ beds. Shower never got hot. NO bell service. NO valet. Long check in lines. This is NOT a luxury hotel. A C, Owner at Pacific Palm… Read more