Quality Inn & Suites Los Angeles Airport – Lax

Recent Reviews: 508

• User:williamsC5131LL

  Trip type: Solo travel

  Overnight layovers at LAX

  18 Sept 2025

  For International Travelers with next morning connecting domestic flight and No Hotel, Consider roughing it on comfortable seats on 4th floor in the Mobility Assistance Area Safe not crowded after midnight Akash Patel, General Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this review Dear Williams,Thank you for sharing this helpful tip for fellow travelers passing through LAX. We’re glad you found a safe and relatively comfortable option during your overnight layover. While nothing replaces the comfort of a hotel, we know that sometimes a quick and convenient alternative is what’s needed, especially for international travelers catching early morning connections. Your insight will certainly be appreciated by others in the same situation.Sincerely, Hotel Manager

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• User:Marcusgarvey33

  Trip type: Solo travel

  Amazing experience

  31 Jul 2025

  My name is Joseph and I want to say that I experience amazing service from the front end counter staff ! Amazing breakfast food ! All the staff workers were very friendly and heart warming to be around. I highly recommend and prices are good. Good walkable store and restaurants around the area. Clean hotel rooms. I can't complain about anything here. Akash Patel, General Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this review Hello Joseph,Thank you so much for your glowing review! We're thrilled to hear that our front desk team and staff made such a warm impression and that you enjoyed both the breakfast and the overall atmosphere. It’s wonderful to know our clean rooms, friendly service, and convenient location added to your experience. Your recommendation means a lot to us, and we’re grateful for the chance to have hosted you. Looking forward to welcoming you back for another amazing staySincerely, Hotel Manager

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• User:mamitonantsin333

  Trip type:

  Superb

  19 Dec 2024

  Remarkable service high quality very professional and efficient staff is courteous and friendly very happy and satisfied Akash Patel, General Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this review Dear Guest,It is delightful to note that you liked the stay and services at our hotel during your recent visit. I am glad that you liked the hospitality and appreciated our staff. Glad to see your positive overall observations, which will definitely motivate us to serve our guests even better. We look forward to welcoming you again soon.Best Regards, Hotel Manager.

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• User:379tatumb

  Trip type: Family

  Don’t ever stay here

  30 May 2024

  Absolutely terrible. Writing this whilst still at hotel. For non smoking rooms, they still smelled like smoke. People running around corridors at 2am yelling, screaming, banging on doors and opening and closing them. Woke up our whole family as we thought someone was trying to get into our room. Whole property is accessible to anyone on the street. No gates/ access points to stop passerbuyers from walking up to rooms. Can get into lift and access all floors. Thought we were safe being away from main road, but actually would have preferred to be in the building rooms and not exterior. Only bonus was checkin lady who served us was nice. Would never stay or recommend here again and glad we’re leaving. Akash Patel, General Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this review Dear Guest,We sincerely apologize for the negative experience you encountered during your stay with us. Your feedback regarding the smell of smoke in the non-smoking rooms, disturbances during the night, and security concerns is deeply concerning and does not meet the standards we strive to uphold.We take the safety and comfort of our guests seriously, and we will address these issues with our team to ensure that necessary measures are taken to prevent such occurrences in the future.We are glad to hear that our check-in staff provided a positive experience, but we regret that it was overshadowed by other aspects of your stay. Please know that your feedback is invaluable to us, and we will use it to improve our services.If you would like to discuss your experience further, please do not hesitate to contact us directly.Sincerely, Hotel Manager

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• User:TheJourneyer

  Trip type: Family

  Wonderful Staff, but we had health & safety concerns

  28 May 2024

  Overall summary:Pros: The hotel location was perfect. The room and bed were comfortable. The breakfast was good. Hotel staff were professional and helpful.Cons: Hallways wreaked of marijuana. Elevators were both out of service during our stay, including an entrapment. The room had an unpleasant smell that persisted through our stay, not sure if it was mold/mildew or urine. Lighting in room was inadequate.Pet peeves: Charge for parking ($10/night). Pool not heated.In the future when we go to this area, due to the health & safety concerns noted in this review, we will not be staying here again.Detailed review:Hotel location/ease of access: The hotel is conveniently located very near SoFi Stadium and LAX airport.Hotel parking: At the time of our stay, there was a $10/night charge for parking at the hotel. Hotel Amenities: Pool: We stayed mid-May 2024 and the outside pool did not feel heated to me. There is no spa.Breakfast: The breakfast was good. The eggs in particular were of note to us as being good, as they were not the "normal scrambled hotel egg mix." The staff member in charge of the breakfast service ensured that all the food was refreshed in a timely manner.Elevators (concerns): This hotel has 2 elevators a main elevator by the reception area and a 2nd elevator in the other building. Upon our arrival, we noted the 2nd elevator was out of service. Halfway through our stay, when we arrived at the hotel around midnight, the main elevator was also out of service. We were surprised by this (we were on the 4th floor), and out of curiousity pressed the button. The doors opened so we mentioned it to the front desk person on duty. He said he would test it for us, as he thought maybe it had been fixed, and he got in the carriage and then became entrapped in the elevator on the 2nd floor. It seemed that he was the only front desk employee on staff overnight and the emergency call button in the elevator rang to the front desk. We called the fire department to get him out, and upon their arrival, we took the stairs to our room on the fourth level. The next day the main elevator by the reception desk was fixed, The 2nd elevator was never fixed during our stay.Non-smoking hotel (concerns): This hotel claims to be a 100% non-smoking hotel. Our experience did not demonstrate that to be true. The smell of marijuana was extremely strong in the hallways, and I'm pretty sure if you looked at it from space, you would see a marijuana cloud hovering over it. It was extremely unpleasant to us.Room space/comfort level: Our room was spacious and had 3 Queen sized beds. The beds were clean, fresh, well-made and very comfortable and I slept very well.Room Location/Noise level: We were assigned room 433, which was on the 4th level. The elevator was on one side of our door and the ice machine was on the other side of the door. During our stay, the elevator was out of order and the ice machine was barely used. We did not hear anyone in the room next door to us.Room issues (concerns): Odor in room: There was a very strong odor in our room that never abated. We were unable to ascertain what the odor was or where the odor was coming from, we speculated that it was possibly the carpet (urine?) or the A/C unit (mold/mildew?). We alerted the front desk immediately after we checked in, and they offered to move us to another room (the 2nd floor room of this type was available), however, we declined, because the 3rd floor room was occupied and we did not want overhead noise.Carpet: The carpet in the room had several large stains.Lighting in room: The lighting in the room was inadequate. There were no bedside lamps, just an LED strip between two of the beds - there were two toggle switches, but the same lights came on for both switches. For the third bed, there was no lighting at all. There was an overhead light in the middle of the room. No lights at all on the far side of the room.Hotel staff: The staff at this hotel were extremely professional, helpful and took great pride in their work. I was very impressed with their thoughtfulness. For example, I always request an extra comforter as I get very cold when I sleep. At this hotel, I was provided an extra comforter upon request, and the staff member who brought it had put it in the dryer to warm it up for me. I am so impressed with the hotel staff. Their hospitality skills would enable them to easily work at a 5 star resort, and in my opinion, were the primary redemption of this hotel. Akash Patel, General Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback with us. We appreciate your thorough review and want to extend our sincerest apologies for the health and safety concerns you experienced during your stay. It is disheartening to hear that we fell short of meeting your expectations.We take all feedback seriously and will address the issues you raised with our team immediately. Your comments regarding the odor in the room, carpet stains, inadequate lighting, and elevator incidents are deeply concerning and do not reflect the standards we strive to uphold. Rest assured, corrective actions will be taken to prevent such occurrences in the future.Additionally, we apologize for the inconvenience caused by the smell of marijuana in the hallways. We have strict non-smoking policies in place and will ensure that they are enforced more effectively moving forward.On a positive note, we are pleased to hear that you found our staff to be professional, helpful, and attentive to your needs. We will be sure to commend Brenda Byrd for her exceptional service.We understand your decision not to stay with us again, but we hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

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