Quality Inn & Suites Westminster - Seal Beach

Recent Reviews: 34

• User:Thu T

  Trip type: Family

  WARNING: STAY AWAY! ACTIVE BEDBUGS AND TERRIBLE REFUND POLICY

  22 May 2026

  Avoid this place at all costs! We booked two rooms on March 27, and it was a nightmare from the start.• Infestation: Both the original and the "upgraded" rooms were infested with bed bugs. We found them crawling on the sheets in both rooms.• Atmosphere: The hallways were loud and crowded with construction workers eating and shouting, which the hotel dismissed as "normal."• Refund Fraud: After we refused to stay in a bug-infested room at 9 PM, the hotel promised a full refund. It is now May 23, and I have yet to receive a dime. Booking.com confirmed the hotel is withholding the funds and asked me to intervene personally.This is unacceptable and unhygienic. I am officially reporting this establishment to the Health Department for sanitary violations. Do not stay here unless you want to bring bed bugs to home.

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• User:Lili R

  Trip type: Family

  Worst Hotel experience in Living Memory

  05 Aug 2024

  Worst hotel experience in living memory for my daughter. I paid 3 months in full in advance on my cc. I called the hotel to make sure all was well with her using my card and showing it when she arrived. They said all is good, just bring the card. Upon arrival, an extremely rude mad yelled at her and said she could not check in as she was not the card holder. She had just flow 3,000 miles for a family trip; her first trip to CA. It was a nightmare. The staff were extremely rude. He threatened to not allow her to stay, even though the hotel was fully paid. Then he demanded a $200 deposit in addition to the almost $1000 I had already paid 3 months in advance. She was locked out of her room the following day and more demands for payment were made even though it was fully paid for. After almost 3 days of terror, the manager finally got back to me. They made her pay AGAIN on her debit card for the entire one week stay, and then credited my card. If she did not do this, they would ask her to leave. A total, unnecessary nightmare with unproffesional staff. I had to call Corporate to get them to stop harrassing her. I do not recommend this hotel with psychotic staff.

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• User:2206811

  Trip type: Family

  Wont refund an unfair $139 fee.

  02 May 2024

  Room was nice and clean. Breakfast was good and lots of options. But...Management has been completely unresponsive to a financial problem. I tried the modify reservation button on booking.com to take a day off at the end, but got charged a much higher price per day compared to what the site quoted, and compared to what I would have paid if I'd just cancelled my booking and done it over again. I was in the free cancellation window. But the cancel window also got moved back when I did the "modify reservation", so I was charged a $139 late fee by the hotel when I cancelled to rebook it. Note that I ended up staying here on a remade booking at the price I expected. The cancellation fee only happened because booking.com and the hotel made mistakes, and they refuse to refund it. Booking.com said they couldn't do anything about it and said to talk to the hotel. Calling the hotel - the desk staff said to email the manager, who will not respond to my emails.These guys stole $139 from me in this late charge, and no one will do anything about it. Just go to the Best Western down the street - similar price, heated hot tub, and they haven't stolen any money from me.Don't use the "modify reservation" option on booking.com - just cancel and rebook.

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• User:emgemdodge

  Trip type: Business

  Disgusting, garbage hotel

  02 Dec 2023

  I stayed here by myself on a business trip in late November-early December 2023.This place SUCKS. There were mosquitos in the bathroom, I'm pretty sure there were bedbugs, I found a toenail clipping in the bed, the Wi-Fi NEVER worked despite me calling multiple times (they argued with me when I said it didn't work, no less), the whole hotel was run-down and dirty, they never made the bed or changed the sheets, and they only changed out towels ONCE. This place is disgusting and not even worth one star. If you can afford better, do it.

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• User:Arturo S

  Trip type: Business

  Unfinished cleaning

  16 Feb 2023

  It takes too long to check in. Rooms are fine. As pointed out in a comment from 2017, they do not do the complete cleaning of the room (despite their promises). When I came back, I found unmade bed, dirty glasses, and that they have not refill the coffee.