Residence Inn At Anaheim Resort/Convention Center

Recent Reviews: 738

• User:Excursion20564246495

  Trip type: Friends getaway

  Misleading Information From Staff Caused Hours of Panic

  28 May 2026

  I rarely leave reviews, but I feel compelled to share this experience because it caused me an incredible amount of unnecessary fear and emotional distress.I was staying at the hotel with two close friends for a Disneyland trip, and late at night I returned to the room only to find that my key had suddenly stopped working. At the same time, both of my friends had stopped responding to calls and texts, their phones appeared off, and their locations stopped updating. Since all of my belongings — including expensive personal items — were inside the room, and because this behavior was completely unlike them, I became genuinely worried for both their safety and wellbeing.I went to the front desk for help, where Melissa assisted us. We explained that our friends were not answering calls or texts and that we were concerned something may have happened. Melissa told us that the guest on the reservation (my friend) had allegedly moved rooms and that there were private notes on the reservation she could not disclose. She also specifically told us something along the lines of, “If I call her, she might answer me,” after we explained that our friends were not responding to us.Melissa then went to the back and later returned telling us that Evelyn had allegedly answered the phone and specifically stated that she was safe but did not want us in the room, even after Melissa stated she allegedly referenced us by name. We were led to believe we were intentionally not being allowed in and that our friends had requested distance from us. This information was incredibly upsetting and honestly terrifying to hear. These are close friends I have known for years, and we had experienced absolutely no issues during the trip. I spent the night unable to sleep, genuinely scared for my friends, confused, and deeply hurt wondering if something had happened to our friendship or if they were unsafe. This would have been a huge issue if I hadn’t had a close friend that lived nearby that allowed me to stay with them for the night, otherwise we would have been left stranded without a place to sleep.The following morning, I learned from my friends that none of this was true. What happened was both their phones had died, and they just went to sleep when they got to the hotel and assumed I would just be able to enter the room once I got back (I had the other key). They had never moved rooms, never answered a phone call from the hotel, and never told staff that we were not allowed in the room or unwanted. My friend even showed me her phone log confirming she had not spoken with the front desk at all. The actual issue was simply that after they reported losing a key, the hotel had deactivated the old one without realizing I still had it.I fully understand and respect hotel privacy and safety policies. Had Melissa simply explained that my name was not on the reservation and therefore she could not issue me a key or provide information, I would have completely understood. Instead, I was given highly specific misinformation that escalated an already stressful situation into hours of unnecessary panic and emotional distress.I appreciate the professionalism of the daytime staff and management, named Christian, afterward, but I sincerely hope this feedback is taken seriously. Situations involving guest safety and wellbeing should be handled with care, and inaccurate information can have a very real emotional impact. Marriott Hotels, General Manager at Residence Inn By Marriott At Anaheim Resort/convention Center, responded to this review Dear Guest,Please accept our sincere apologies for the confusion and concern caused during your stay. It is disappointing to learn that inaccurate communication contributed to an already difficult situation and resulted in significant frustration. Providing reliable information and handling sensitive matters with professionalism are expectations we take seriously. We appreciate your recognition of Christian and the daytime leadership team for their assistance following the incident. Your comments have been carefully noted and will be reviewed internally to improve future interactions. Thank you for bringing this matter to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely,Leadership Team

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• User:Dan T

  Trip type: Family

  Poor overall

  25 Feb 2026

  Not worth it, stay at the Candy Cane Inn instead, corporate hotels like this are poor, they are kind of getting like Embassy suites which are poor overall, see attached photo of our room with a wonderful view with the staff was unwilling to move it when the hotel was less than 50% full, this room is 210, do not stay in here. You can hear the AC running all night. Marriott Hotels, General Manager at Residence Inn By Marriott At Anaheim Resort/convention Center, responded to this review Dear Guest,We are truly sorry to hear about your disappointing experience during your stay with us. It is concerning to learn that your room and its view did not meet expectations, and we regret that we couldn't accommodate your request during your visit. We understand how important a restful night's sleep is, and it’s unfortunate that the air conditioning noise impacted your stay. Your feedback about our service and cleanliness is valuable, and we aim to use it to improve our guest experiences. We appreciate you highlighting our location and hope that you might consider giving us another opportunity in the future to provide a better stay.Sincerely,Leadership Team

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• User:Jeff N

  Trip type: Family

  Beware of fraudulent charges to your room and credit card.

  17 Jan 2026

  Someone used my room number to charge items to my room, and I was incorrectly billed. I made several attempts to resolve this issue with hotel management, but they refused to issue a refund. I ultimately had to dispute the fraudulent charge through my credit card company to get it resolved. Customer service was extremely disappointing, and the hotel’s procedures make it far too easy for unauthorized charges to be posted to other guests’ rooms. Marriott Hotels, General Manager at Residence Inn By Marriott At Anaheim Resort/convention Center, responded to this review Dear Mobile438590,Thank you for taking the time to share your experience and for your continued support of our brand. We recognize how inconvenient the billing concerns and unexpected card charges were, and we value you bringing them to our attention. Your input is important to us, and we appreciate the opportunity to connect. Our team will follow up to ensure your concerns are fully addressed. We also note that the issue wasn’t resolved during your visit, which is not the level of service we aim to provide. Your feedback helps us strengthen our guest experience, and we appreciate your patience. We enjoyed hosting you and hope to welcome you again soon. Sincerely,Leadership Team"

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• User:hl4ur1k1

  Trip type: Family

  Nice spacious suite.

  03 Jan 2026

  Our family of four stayed here for Disney visit at Christmas time. The check in process was quick but everything was self-service, noone to help with luggages. The suite was spacious and modern. Beds and pillows were comfortable. Bathroom was clean but the water pressure was rather weak. And for some reasons we could hear traffic noise quite clearly despite being in the high floor.Breakfast was efficient with nice varieties. Disney waffle makers were the big hit at breakfast time.Proximity to Disney was ok, about 15 mins walk in the rain.Parking was easy in the building next door.Overall we enjoyed our stay. Marriott Hotels, General Manager at Residence Inn By Marriott At Anaheim Resort/convention Center, responded to this review Dear hl4ur1k1,We are delighted to hear that your family enjoyed the spacious suite at the Residence Inn at Anaheim Resort/Convention Center during your Disney visit. It’s great that our breakfast offerings, especially the Disney waffle makers, added some fun to your mornings! Your comments about our self-service check-in and convenient parking are helpful, and we are glad they worked well for you. We appreciate your feedback about the water pressure and traffic noise, and we’ll look into these concerns to enhance our guests’ experiences. We hope to welcome you back for another memorable stay!Sincerely,Leadership Team

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• User:debbi b

  Trip type: Family

  Great experience

  08 Dec 2025

  Front desk at check in was outstanding! We were given free parking in honor of my husbands 70th birthday and allowed to check in early. Other family members were joining as a surprise and staff was very discreet and kept the secret.