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Sheraton Gateway Los Angeles Hotel

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Sheraton Gateway Los Angeles Hotel

locationLos Angeles International Airport, Los Angeles - CA

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About Sheraton Gateway Los Angeles HotelAbout Sheraton Gateway Los Angeles Hotel

Location

Whether guests are coming for a relaxing Los Angeles getaway, inspired business trip, or uncommon adventure, this premier hotel serves as an ideal launching point for discovering all the city's most exciting attractions and activities - such as the new Walt Disney Concert Hall, the celebrated Getty Center and the ever chic Beverly Hills.

Facility

46 junior suites, 93 suites, 318 single rooms and 57 double rooms are available to guests in a 15-storey main building and a 802-storey auxiliary building. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also a washing machine, an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For those who wish to stay active while on holiday, the hotel offers golf. Water sports enthusiasts can enjoy windsurfing and sailing. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa, a sauna and solarium are available in the wellness area.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Sheraton Gateway Los Angeles Hotel Amenities at Sheraton Gateway Los Angeles Hotel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

    • -

      Games room

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Sun loungers

    • -

      Sun terrace

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      Tanning Studio/Solarium

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

10 km

Centre

30 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1125

Very Good

576

Average

242

Poor

123

Terrible

201

Recent Reviews: 2267

  • User:kathy h

    Trip type: Solo travel

    Monica

    rating13 Jun 2026

    She has a warm smile and a gracious customer service way about her. She is fabulous

  • User:yvrguy2016

    Trip type: Solo travel

    Sound-proofed and full service!

    rating07 Jun 2026

    Real soundproofing! It is worth mentioning because not all hotels at LAX have it. This hotel is also concrete construction, greatly mitigating noise concerns. A centralized ventilation system means there is no noisy air conditioner in the room with you and the range of temperatures and performance ensures you can be comfortable. This is a full-service hotel and it feels it - proper elevators, bellhop, updated carpeting, good-sized rooms which are well-appointed. The lines were nice and soft and the tub nice and deep. The staff are wonderful and you will get lots of 'hello's and smiles. The pool is nice and big and while a bit chilly in the shade, becomes very hot in the sun. There are a couple of free water bottles in each room and each room comes with a good-sized fridge that is free of annoying mini-bar products that cause headache and wasted time in billing disputes upon check-out. Pillows and mattress were less than desired which was a bit surprising, and I felt my back slightly sore after spending over a week here. Overall, the rooms look and feel luxurious and well-maintained.Some surprises to be aware of in advance, that you can work around with the help of staff: one room had mould visible on the shower ceiling and smelled accordingly; another had smoke damage you could smell and cigarette burns on the armoire; construction in late May 2026 was happening directly to the west of the building (the pool side) but seemed only to be happening during regular working hours of 8-to-5-ish. A polite request to staff will take care of these issues if they affect you. Parking is outrageously expensive onsite but staff will direct you to a self-pay lot across the street that is much cheaper.This is an excellent, full-service hotel. I was seeking medical care on this trip and everything ran smoothly after I got my room settled which was very helpful due to my health issues. Special thanks to Juan the front desk supervisor for patiently helping me with changing rooms and Ramon for excellent, speedy service. All the front desk staff are great but these two stood out. Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel, responded to this review Your detailed review is more than valued. We enjoyed reading about the positives and appreciate knowing what needs attention. We look forward to welcoming you back for the five-star stay we are loved for the next time you visit Los Angeles.

  • User:Belen L

    Trip type: Friends getaway

    Amazing Server!

    rating30 May 2026

    Just wanted to take the time to give a shout out to one of the servers/waiter here at one of the restaurants for breakfast, Antonio M. He was hands down one of the best servers I’ve had in such a long time. He was so welcoming and kind, it felt like we were his family. He was so attentive and refilled our drinks multiple times, asked us if we needed anything and checked up on us the perfect amount of times. I hope his management and team can see this review and reward/acknowledge him - I’m not sure they realize what a gem he is! I will remember this trip/hotel specifically because of his service. Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel, responded to this review Belen, thank you for taking the time to highlight Antonio’s excellent service! We’re delighted that he made you feel so well taken care of, and we’ll make sure to recognize him for his efforts. We look forward to offering you another memorable stay soon.

  • User:Exploration563915

    Trip type: Business

    Great experience!!!

    rating28 May 2026

    Great experience. Very professional. Jose was very friendly. Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel, responded to this review We are elated to read your high praise for the team, especially Jose! Thank you from all of us at Sheraton Gateway Los Angeles Hotel. See you next time!

  • User:Arnie H

    Trip type: Couples

    Cigarette Smoke All Night

    rating27 May 2026

    I stayed one night at the Sheraton Gateway Los Angeles this past Tuesday, and unfortunately the experience was extremely disappointing. Although the hotel is non‑smoking, my room was filled with strong cigarette smoke coming from one of the adjoining rooms throughout the night.I am not a smoker, and the smell was overwhelming and persistent. It kept me awake all night and made the stay uncomfortable and stressful.Because of this experience, I will not stay at this property ever again. Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel, responded to this review Thank you for bringing this matter to our attention, Arnie. We take enforcement of our non-smoking policy seriously and ask that you reach out to us at Carla.solorzano@sheratonlaxgateway.com to discuss your experience further. We hope to hear from you soon.

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