Sonesta Es Suites Huntington Beach Fountain Valley

Recent Reviews: 206

• User:manaf-k19

  Trip type: Family

  Horrible experience, bugs in the room.

  30 Dec 2025

  Horrible experience — DO NOT BOOK A ROOM HEREThis was one of the worst hotel experiences I’ve ever had. The room was extremely dirty and unsanitary. There were bugs and what appeared to be fleas in the room. The sheets were filthy, with visible blood stains and hair packed underneath them. The towels were also dirty and had lipstick stains on them.The property itself is very old and clearly not maintained. Everything felt worn down and unclean, making it uncomfortable and unsafe to stay.After reporting the bugs, the manager refused to refund the stay. They only agreed to cancel the remaining nights, even though the room conditions were unacceptable from the start.This place should not be in business in its current condition. I strongly recommend booking elsewhere and saving yourself the stress and disappointment.Brittney was very nice, but that didn’t help. Guest Services, Guest Services / Front Office at Sonesta ES Suites Huntington Beach Fountain Valley, responded to this review Dear Manaf,Brittney and the rest of our team regret learning that this was the impression you carried after your stay ended early. We understand that the resolution did not align with your preferences, as it was in accordance with our policies. Nevertheless, please rest assured that the safety and well-being of every guest remains our top priority. Each concern you raised about cleanliness and comfort will be addressed with the care it deserves, as part of our ongoing commitment to improving future guest experiences. If you wish to discuss further at any point, we are always open to doing so at your convenience.

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• User:Alberto M

  Trip type: Family

  Worst experience ever

  04 Aug 2025

  This hotel really ruined our family trip. We booked it for 10 days to enjoy orange county and surrounding. On our 1st day while kids watching TV a big spider walked on my daughter's feet and both kids were screaming and crying all night with no sleep. Called the manager on the morning and he was kind enough to move us to a different room. We thought ok it is now time to start enjoying our trip, but unfortunately blood stain on the pillow, wear and tear furniture that made it hard to set on. And the big shock was a marjiuna smell in what advertised as non smoking building and it stayed for all the 9 night coming from the ac vent which caused my daughter allergy to keep her awake all night. OMG at this point we were really tired of spending most of our time calling and dealing with this issue. We decide to just leave and find another hotel but since it was a very high season and all hotels almost full, the price at this point was triple to book any other last min. Hotel Will never recommend this hotel for a family trip Poor breakfast options and the same buffet for 10 days . Dirty pool that never get cleaned.The only good point there is the front desk team that was always nice and trying to help but they can't do anything about the rooms or smell Guest Services, Guest Services / Front Office at Sonesta ES Suites Huntington Beach Fountain Valley, responded to this review Dear Alberto M.,We sincerely apologize for the issues you encountered during your stay. It is disappointing to learn about the cleanliness and maintenance challenges you faced. We understand how frustrating it must have been dealing with the room conditions and unpleasant odors. We strive to provide a comfortable environment but clearly fell short in your experience. We are grateful for your kind words about our front desk team, who strive to offer a welcoming service. We assure you that your feedback will be used to make the necessary improvements.Sincerely,Sonesta Management Team

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• User:U364NUrobert

  Trip type: Family

  There are better options

  27 Aug 2024

  If you’re looking for a place that is freeway close, this is it! You can see, hear, smell, and even feel the speeding traffic. Hope you’re not a light sleeper.It wasn’t especially clean either. Breakfast is included, but hurry, because it’s only available until 9:00.It is nice to have a full-sized fridge, oven, and dishwasher. Having two bedrooms was extremely beneficial, and each room has a TV. The shower head was mounted to the wall, and my female fellow-travelers were rather unhappy.The prices are competitive. But, there are better places for the money, even if it costs you a bit more. General Manager, Agency / Consultant at Sonesta ES Suites Huntington Beach Fountain Valley, responded to this review U364NUrobert, the team appreciates your feedback and insights. It sounds like the location was convenient for you, and the suite's amenities, like the kitchen and extra bedroom, were particularly useful during your stay. Meanwhile, guest feedback about cleanliness and breakfast timing is always considered to enhance future visits. Also, ensuring a positive experience for all guests is essential, and we understand that preferences regarding shower facilities can vary widely. Thank you for sharing your thoughts. We look forward to serve you better next time.

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• User:Emily M

  Trip type: Family

  Very dirty

  29 Jun 2024

  We stayed here for a baseball tournament and this was one of the worst hotels I've ever experienced. We were forced to stay here by the tournament organizers and now I know why. The room was absolutey filthy to the point of not wanting to take off our shoes while inside. The rooms smelled of stale smoke and animal urine. We checked in and were told the internet wouldn't work in our specific room. A day or so later we had a maintence man come and change out our carbon monoxide detector because it was expired in 2020 and was going off. The same day we found a roach in one of the bedrooms but were told there were no free rooms to move us to even tho online they showed availability. The bathrooms were dirty and bugs in the tub. I could go on and on. The room was definitely big enough for our family of 5 but that was basically the only positive. General Manager, Agency / Consultant at Sonesta ES Suites Huntington Beach Fountain Valley, responded to this review Q9995NTemilym, the experiences you've shared are concerning and your feedback is valued. Your comments will be used to address areas needing improvement. We did not receive any reports of your concerns at the front desk so we unfortunately did not have the opportunity to address any of these issues. Our team did call to make sure you were comfortable with us entering the room to change out the CO2 detectors and received confirmation that that would be fine. We're sorry that your stay did not meet expectations and hope to provide a more positive experience in the future.

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• User:_ivak_m_e2020

  Trip type: Family

  IGNORED GAS LEAK

  10 May 2024

  MAJOR GAS LEAK. We had a room in building 12 and there was a massive gas leak out front. I am a former fire fighter and noticed it immediately. The odor was so strong and you could even hear it leaking out and see the bad patch on the pipe. I called the front office and informed them then went out for dinner. When I got back the leak was still going strong so I called the office again and this time spoke to the manager. The manager, James, lied straight to me and told me it was not a gas leak and not an issue and then said he would call me back and never did. So I called socal gas and they came right away and told us to leave for our safety and confirmed it was a leak but that is not the horrible part. Right after I called socal gas I packed up my family and we went to check out. James again denied the gas leak and said he would not give us a refund. He wouldn't even let me speak and then called the police for "being respectful" because I said "maybe your mother let you speak over her but I will not" and then started yelling and screaming to the point that my husband heard from outside and ran in to see if i was okay. At this point socal gas showed up and I showed them the leak because James refused to speak to them, they confirmed it was a leak and he still would not refund me and then the police showed up and told me that they have had several issues with James in the past and advised us to dispute the charge on our credit card and change hotels asap. A gas leak is seriously SO DANGEROUS and who knows how long it has been there. Glad socal gas came when we called but the whole experience was so awful. General Manager, Agency / Consultant at Sonesta ES Suites Huntington Beach Fountain Valley, responded to this review _ivak_m_e2020, we deeply regret your recent experience and acknowledge your concerns. Issues concerning safety are treated with the utmost importance. Rest assured, building maintenance is a top priority, and unexpected incidents of this nature are thoroughly investigated. Feedback concerning interactions with our team members is taken seriously. We value open communication and professionalism; any deviation from this is not the standard we aim for. We will certainly use your comments to foster improvements. We understand how frustrating this situation must've been, and we apologize for any inconvenience caused.

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