Sonesta Select Laguna Hills Irvine Spectrum

Recent Reviews: 225

• User:marlitt c

  Trip type: Couples

  Great experience

  04 Jun 2026

  Nice, clean hotel, and the price was right. The bed was very comfortable and cozy, and the bedding smelled fresh and clean. The service was outstanding as well. General Manager, General Manager at Sonesta Select Laguna Hills Irvine Spectrum, responded to this review Hello Marlitt,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay and found the hotel to be clean and comfortable. It's wonderful to know that the service stood out for you as well. Our team works hard to provide an outstanding experience, and your kind words mean a lot to us.Sincerely,Sonesta Management Team

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• User:JDubT2

  Trip type: Family

  FORCED to Take LEGAL Action due to Head Injury I sustained while staying there.

  26 May 2026

  HEAD INJURY SUSTAINED when I stayed at the Sonesto Select™ in Laguna Hills. Sadly, I suffered an Injury due to their Faulty Lighting Design (w/ motion sensors located OUTSIDE THE bathroom/shower door- and the Lights turned off Automatically while I was showering, rendering me BLIND and slippery. So I injured my head, and was bleeding in multiple places. Anyways, when I reported to the Front Desk, they pretended like I didn't even exist. Then when I left a review on G00GLE MAPS™, they had it REMOVED!!! (and I'm a Level 7 Contributor).So, unfortunately, now I must resort to Legal Action.

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• User:Hooman K

  Trip type: Solo travel

  The worse hotel I have ever stayed in.

  02 Jun 2025

  It was not clean and management was not helpful at all, I stayed for 13 night and they only accept one cleaning in the room!!!Sofa bed was so dirty which I did not wanted to sit on. Electrical out let on washroom doesn’t work when I asked for towels or garbage removal I had to call them min 2 times with min 1 hour response time. General Manager, General Manager at Sonesta Select Laguna Hills Irvine Spectrum, responded to this review Hello Hooman,We sincerely apologize for the issues you encountered during your stay. It is disappointing to know that cleanliness and service did not meet your expectations, and we understand how frustrating this must have been. Unfortunately, this is not the standard of service we aim to provide. Your feedback will be shared with our team to make necessary improvements.Sincerely,Sonesta Management Team

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• User:Steve F

  Trip type: Business

  Sonesta

  19 May 2025

  Stay here a lot for work. Always easy to check in and all that with friendly staff. Aynaz got us in about as fast as we ever had this past weekend.... thank you :). Don't get to use all of the amenities, but the food I have had there is good. We're pretty much in and out for work. General Manager, General Manager at Sonesta Select Laguna Hills Irvine Spectrum, responded to this review Hi Steve,Thank you so much for your wonderful review. It's a pleasure to hear that you found the check-in process efficient and appreciated the service from our friendly staff, especially Aynaz. We're glad you enjoyed the food as well, despite your busy schedule. We hope to make your next stay just as pleasant.Sincerely,Sonesta Management Team

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• User:Sarah M

  Trip type: Friends getaway

  Come for the Pubic Hair, Stay for the Verbal Assault!

  02 May 2025

  I’ve previously stayed at a Royal Sonesta in Portland, Oregon for six months and had a wonderful experience, so I assumed this property would be comparable. Unfortunately, it was not.When we arrived in the early evening after a long day of travel, our bathroom was dirty—most notably, the tub was full of pubic hair. After not being allowed to check in early and then discovering this, I was disgusted. I went to the front desk to ask for a refund or to cancel our reservation (we had only been there for 30 minutes), but was told that was not possible—even though I had purchased trip protection. At that point, I felt I had no choice but to stay.It only got worse from there. Less than 24 hours later, I went to the front desk to ask for pool towels because there were none by the pool. A younger staff member offered to get some for me, but another woman—who seemed to be a manager or in charge—harshly stopped her, telling her not to give me any towels. She then turned to me and told me to “get them outside,” which didn’t make any sense. I was confused but walked away.Later, I asked a maintenance man if he could help, and he initially agreed—but then came back and said he was told not to give me any towels. At that point, I was baffled. Why were multiple employees being instructed not to assist me with something so basic?Eventually, I asked a housekeeper, who kindly gave me two towels. I thanked her, took them, and began walking to the pool—only to be approached by the same woman from the front desk. She accused me of stealing from the property by taking towels to the pool and demanded that I return them. I was stunned and completely humiliated. Never in my life have I been treated so poorly at a hotel.The property itself isn’t clean—there are stained carpets, unpleasant odors, and I saw towels being used as mops. The location was great, and the bed seemed clean enough, but that’s the only positive thing I can say. After this experience, I will never stay at a Sonesta property again. This was not just a disappointing stay—it was downright hostile.

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