Studio 6 Corona Ca-West

Recent Reviews: 316

• User:donniep173

  Trip type: Friends getaway

  Great night great service

  26 Feb 2023

  Just wanna say keep up the good work I stayed here and the service by Farmina was fantastic she upgraded me to s newly remodeled room which was super nice and clean I couldn't have been happier thank you so much for the experience. GuestXperience Team, Other at Hotel Del Sol, responded to this review Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It's wonderful to hear that you found the room clean and that our staff was able to provide you with exceptional service. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Best Western CoronaCustomer Care Team

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• User:ANGELIVXXX

  Trip type:

  DRUGS ILLEGAL ACTIVITY DISREPUTABLE PEOPLE NOT SAFE

  28 Dec 2022

  These people are thieves. They allow migrants to barbecue outside your window so that smoke blows in through your air conditioner, Poisoning your air. This Went on for over 3 hours. I'm in a wheelchair and on oxygen and my health was compromised. This hotel held $170 of my money for no reason Because they put a hold on my card. For a Night that we did not stay there. This caused my card to hold The funds for 30 days. This is unacceptable. This place, of course, smelled like drugs when we arrived. And there was Disreputable activity going on all night in the parking lot. It's like a hangout for people that Obviously Do not work in the morning. There was no parking. The manager of the place is a liar. Said we would be compensated, see photo, and then added insult to injury by putting a hold on my credit card that lasted 30 days!!!! They do get your credit card Like some people said in the other 1 star reviews and they do try to charge you. Or they hold up your money. These people are thieves. They should be out of business. The long line of 1 STARS on Yelp ARE CORRECT!THEY SHOULD BE OUT OF BUSINESS!!!! GuestXperience Team, Other at Hotel Del Sol, responded to this review Hi Angeli,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your concern about the vicinity is noted. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Best Western CoronaCustomer Care Team

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• User:perlaa705

  Trip type: Couples

  Terrible

  18 Jun 2022

  My housband and me stay only for a night and we found roaches in the bed spiders in the sealing the door for the bathroom was broken the little sofa so dirty I never gonna stay again anymore in here.. GuestXperience Team, Other at Hotel Del Sol, responded to this review Dear Guest,We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improve on the maintenance issues. We are sorry also to hear that you had some concerns with roaches and spiders - we will see what we can do about getting some professional assistance on this matter. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Best Western CoronaCustomer Care Team

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• User:Maps59715456347

  Trip type:

  Questionable

  07 Dec 2020

  Immediately upon arriving at this location I felt uneasy, nervous, afraid! There were men sitting in cars in the parking lot and others sitting on the stairs. All of them seemed to be watching me as I got in and got out of my car. It was a very uncomfortable experience. I told the young lady at the front desk (Ada) about my apprehensions. She was sympathetic and explained to me that she does think it’s fairly safe there but that there are cholo‘s a.k.a. Latino gang members who live on site. This was not the place for me to stay with my two small children. I had a 7 day reservation but only stayed one night (that was only because it was almost 9pm when I checked in, my boys and I were exhausted as we’d been on the road for several hours. I had a little difficulty canceling the reservation although the manager said I could. It took several hours and several calls to corporate/customer service for the cancellation to actually take place. Oh, and housekeeping came in and threw away some of my things as I was loading my vehicle.. GuestXperience Team, Other at Hotel Del Sol, responded to this review Dear Guest,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. Again, thank you for your thoughts, feedback, and constructive comments, it is highly appreciated. We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.Best Regards, Best Western CoronaCustomer Care Team

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• User:mattlamar79

  Trip type: Business

  work trip

  25 Nov 2020

  my favorite place to stay when I'm in town. The young lady at the window was just a breath of fresh air. The staff is the best in town this Is my second home away from home and they make me feel that way. GuestXperience Team, Other at Hotel Del Sol, responded to this review Dear Guest,We appreciate your positive review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. Our staff is very grateful that even the simple things they do are greatly appreciated. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.Best Regards, Best Western CoronaCustomer Care Team

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