Surestay Hotel By Best Western Buena Park Anaheim

Anaheim / Disneyland Area, Los Angeles - CA

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About Surestay Hotel By Best Western Buena Park Anaheim About Surestay Hotel By Best Western Buena Park Anaheim

Location

This hotel is located in Buena Park. The nearest airport is Los Angeles - International (LAX).

Facility

The hotel has a lift and features 50 rooms. The friendly staff at the reception desk are happy to answer any questions. The hotel provides a baggage storage service, room service, an alarm call service, a fax machine, a smoke alarm and a smoking area. Amenities include a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the car park for no extra charge.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are available at the hotel. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The outdoor pool complex is ideal for exercise and relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a spa and a sauna. A nightclub offers fun and entertainment.

Meals

There is a restaurant on the premises. A continental breakfast guarantees a great start to the day.

Amenities at Surestay Hotel By Best Western Buena Park Anaheim

Facilities
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  Air conditioning
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  Car Park
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  Disability-friendly
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  Lifts
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  Restaurant(s)
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  Room Service
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  Wifi
Hygiene
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective masks for guests
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  Safe Stay (AHLA)
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
Sport/Entertainment
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Sun loungers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

106

Very Good

Average

Poor

Terrible

160

Recent Reviews: 491

User:Cindy P
Trip type: Family
RUN! DO NOT STAY HERE!
22 Mar 2026
Whew. I don't even know where to begin. Usually the name "Best Western" refers to a certain level of quality. My dad booked this location through their company website for our family trip. This was a mistake. Positives:-AC worked well- Location is a short drive from Medieval Times, Portos (iykyk), and both a Target and Walmart-Staff was friendlyCons:-Dirty laminate floors (we're shoes off people and our socks turned black quickly)-Only 3 sorry excuses for pillows per bed and requests to the front desk for more were denied (-Only sheets and a thin blanket on each bed; no comforters or duvets; blankets had cigarette burn holes-A circulating number of towels that never exceeded 3 for our party of 4 (the first day we had 3 bath towels and 2 hand towels, but no wash clothes. The second day we had wash clothes but no hand towels. The third day we had no towels and had to call the front desk before we could shower)-No hand soap upon arrival and when we asked for hand soap, we were given body wash. Housekeeping left a single bar the second day but there was no soap dish.-Mirrors and furniture had noticeable dust and smudges -The pool was dirty, full of debris, including 3 in long grasshoppers -Hot tub's water was sea foam green from algae overgrowth (not the tile)-We literally got stuck in the elevator (doors closed, no way to get out) When we used the emergency call button we were connected to the front desk, not emergency services and were initially hung up upon-After getting stuck we noticed the elevator has no posted notice of inspection and clearance by the county (all elevators must be inspected and post inspection papers in California)-Continental breakfast was "meh" After 6 people ate it was almost gone and not replenished. And the door to the microwave literally pulled off in my hands when trying to make instant oatmeal
User:B4665PXjp
Trip type: Family
Stay somewhere else!!!
21 Mar 2026
Stay somewhere else!! Three pillows to a bed. Linens that smell. Twin-size sheet on a King bed. Green water in the hot tub. Body wash and shampoo are not replenished. Washcloths are not given out every day. The TV had only about 15 channels, and the numbers did not match the channel guide that had about 30 channels. Meager continental breakfast choices with a trash can outside the hotel for waste. And the elevator was broken down. Motel 6 would have been much better. Sure Stay, General Manager at SureStay By Best Western Buena Park Anaheim, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
User:btrflybabe215
Trip type: Family
Never again
18 Feb 2026
They handed us towels at the front desk to bring to our room (we didn't check in until about 9:30 pm). There were no chairs in the room, only beds. The TV didn't work. After a few calls to the front desk we got an office chair but it took 3 remotes and about a half hour to finally get the TV to work on a few stations. While the man was helpful, there really was no excuses. Just kept saying maintenance did not inform them of any issues. We asked for some kind of discount and were told no. When we made a complaint to Best Western they gave us points. Will never stay there again, even though it was close to Knotts Berry Farm and we have season passes.
User:Sandy B
Trip type: Couples
Stay-cation Trip
22 Dec 2025
I came here with my boyfriend for our Disney trip and it was relatively close to the park but also super close to many shopping stores and food spots nearby. Check in process was quick and the front desk guy was very friendly. The property was quiet during our stay and everything looked like the pictures, we will definitely return again! Sure Stay, General Manager at SureStay By Best Western Buena Park Anaheim, responded to this review Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
User:biqui62
Trip type: Friends getaway
Theme Park Adventure
17 Aug 2025
This was not the best, but definitely not the worst. The room was clean and spacious, I will say the beds were very comfortable and the shower was great. The so called continental breakfast was sorely lacking. Neighbor was decent. Denny’s, Target, Western Sizzler were all walking distance.

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Surestay Hotel By Best Western Buena Park Anaheim

Location

Facility

Rooms

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Meals

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