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The Ritz-Carlton, Los Angeles

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The Ritz-Carlton, Los Angeles

locationDowntown, Los Angeles - CA

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About The Ritz-Carlton, Los AngelesAbout The Ritz-Carlton, Los Angeles

Location

This hotel is located in the heart of Los Angeles.

Facility

The hotel has a lift and features 123 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, a DVD player, an alarm clock and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Parasols on the terrace are also available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Ritz-Carlton, Los Angeles Amenities at The Ritz-Carlton, Los Angeles

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

572

Very Good

142

Average

68

Poor

26

Terrible

32

Recent Reviews: 840

  • User:NorthStar53239833461

    Trip type: Family

    A Five Star Experience

    rating01 Jan 2026

    We spent a day and half at this hotel over Christmas and absolutely loved every minute. This location is modern and stylish and the staff are polished but also very warm. We enjoyed the Club Lounge and amenities. All were top notch.The staff are so kind and charming. Josh in the Lounge and Harrison at the Front Desk were among our favorites.We enjoyed the easy enclosed walk to the J.W. Lobby and the excellent bar there as well.We can't wait to return to this property. Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We love to hear when one of our team members has truly gone above and beyond – so thank you for sharing your story! It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

  • User:fedexpackage1

    Trip type: Couples

    Great Hotel

    rating10 Aug 2025

    My husband and I spent a Saturday night at the Ritz Carlton before taking the train. We had a corner king room. It was huge The views were great out the 2 corner windows The room had a huge bathroom bedroom area with couch and table and large closet The service was great and they ordered a cab for our short trip to the train station Our room was on the 24th floor so there was no street noise We felt 100% safe in the area downtown and I had been a little concerned after the problems in the area the weeks before Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

  • User:Macie M

    Trip type: Family

    Dirty, old and charges card for items not yours!

    rating29 Jul 2025

    This place is dirty and distrusting. There was either food or vomit smeared into the cushion chairs around the jacuzzi. There were used dirty pull ups all around the pool area. Dirty towels and broken glass, my family ended up having shards of glass on feet and hands.The room was dirty and completely dated. There is $600 of charges that are not mine. I called and emailed to show proof of these charges and I received nothing.It was truly a disappointment and we will never stay again. I would rather stay in a nicer hotel in Santa Monica than here. $4,000 dollars later and we had a HORRIBLE stay. Disappointing! Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review We would like to take this opportunity to apologize for the experience you had at our hotel. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. We would like to restore your confidence in The Ritz-Carlton, Los Angeles by speaking to you directly. Please contact our guest relations manager at 213-743-8800.

  • User:amroosh78

    Trip type: Business

    Excellent stay at the Ritz in LA

    rating15 Apr 2025

    I’ve been to this hotel several times over the last few years while on business trips, and it continues to be an excellent property. Located nicely in the heart of LA Live next to the convention center with plenty of restaurants and activities around, including crypto arena. The rooms are well-kept and clean. I had an issue with my original room, they kindly honored my Bonvoy status and upgraded me to a suite. The concierge, Patricia, was wonderful with her excellent recommendations and ability to get tough reservations. Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!Executive Office

  • User:vazuma

    Trip type: Couples

    Stay at this hotel

    rating07 Apr 2025

    This hotel is no exception to the Ritz Carlton experience. Service is excellent, and without being stuffy, the people are warm and friendly. From the bellhop and cleaning people to the concierge, everyone greets you with a smile. Where else would the staff suggest you request a late checkout to make your departure easier? As for attention to detail, my stay in the club lounge was extended as well as the checkout time. In order to do that, another set of keys were delivered to my room so that I could extend my stay in the club lounge as well. I did not know the room keys are keyed to checkout times too. I am not aware of anywhere else you could stay and get this level of service. Executive Office, Other at The Ritz-Carlton, Los Angeles, responded to this review Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!Executive Office

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