The Ritz-Carlton Marina Del Rey

Recent Reviews: 1129

• User:haliee

  Trip type: Family

  Good for airport access, feels more 4 star than 5 star

  05 Jun 2026

  Stayed here for the last 2 nights of our LA trip given its proximity to the airport and ocean access. I wasn’t wild about the amenities or rooms, the entire property didn’t feel like it had been revamped or redone in ages and our room felt pretty “meh” and there was dust all over the nightstands. Lobby bar and pool facilities were average at best. My take is that this is fine for a 1 night stay in and out of LA but not a vacation stay or anything to expect a wow factor out of amenity or room wise. Crystine Wesson, Guest Services / Front Office at The Ritz-Carlton, Marina del Rey, responded to this review Good Evening haliee, Thank you for sharing your thoughts about your recent stay at The Ritz-Carlton, Marina del Rey. We appreciate your feedback on the proximity to the airport and ocean access, as well as your perspective on the amenities, rooms, and overall experience. It’s regrettable to hear that certain aspects, such as the condition of the room and facilities, didn’t meet your expectations. Your insights are valuable, and we’re grateful that you've taken the time to provide such detailed feedback. Safe travels, and thank you again for staying with us.

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• User:KTNeumann

  Trip type: Business

  Not what it used to be!

  23 May 2026

  This was such a fantastic hotel and I used to come since many years. In the meantime it would definitely need a reservation and house keeping is extremely sloppy. Today they ‚forgot‘ to do the bathroom at all. This should not happen in a first class hotel. Crystine Wesson, Guest Services / Front Office at The Ritz-Carlton, Marina del Rey, responded to this review Good Evening KTNeumann, Thank you for sharing your feedback about your recent visit. We’re grateful to hear that you’ve enjoyed the hotel over the years, and it’s disappointing to know that your recent experience fell short of expectations. Your comments about housekeeping and the reservation process are important to us, and we value you taking the time to share them. Your voice matters, and we hope your next experience is more aligned with the standards you expect.

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• User:cagiannetta

  Trip type: Family

  Luxury and warmth

  12 May 2026

  A luxurious and beautiful hotel. Excellent service that was both professional and personal. The entire staff was cordial, attentive and helpful, but I want to particularly thank Daija at the front desk for her help and her warm interest in our family celebrations.

• User:SherryCDF

  Trip type: Solo travel

  Buyer Beware

  09 May 2026

  Was so shocked when my bill came for two martinis that the server took upon herself to be made with Grey Goose vodka. Usually servers ask me what kind of vodka I would prefer. She went off shift so I was stuck with the bill. Buyer beware and be sure to review your receipts. I am a regular but am questioning going back this week for sure. Crystine Wesson, Guest Services / Front Office at The Ritz-Carlton, Marina del Rey, responded to this review Good Afternoon SherryCDF,Thank you for sharing your feedback. I’m sorry that your experience did not meet your expectations, particularly regarding the choice of vodka and the billing process. Your concerns about communication and the receipt are completely valid, and I can understand how this situation would be frustrating. We value your loyalty as a regular guest and appreciate you bringing this to our attention.

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• User:koala2409

  Trip type: Family

  Needs to be rebranded!

  01 May 2026

  I’m honestly not sure where to begin, so I’ll start from the beginning. We’ve stayed at this hotel before and really enjoyed it, but this time the experience was completely different.It started with poor communication in advance. We had several questions that either went unanswered or were answered too late for us to make any changes to our booking. Upon arrival, there was no one to greet us. We had to find someone ourselves to help with our luggage and car.Once inside, I asked my questions again at the front desk, but the staff member didn’t have any answers. I requested to speak with a supervisor or manager. We waited in the lobby for 30 minutes, but no one came. When I followed up again, we were told the manager was in a meeting. We were allowed to wait in the Club Lounge, which was fine, but it took over an hour before someone finally came to speak with us. After a pleasant conversation, things seemed resolved and we received our room keys.Unfortunately, the room was a huge disappointment. It was located next to the Club Lounge, with constant noise from slamming doors, and near an elevator that made loud banging sounds. The furniture was old and worn. One of the closet doors even came off in my hand when I tried to open it. Because of a wall (only present on the eleventh floor), we had a very limited bay view—in fact, practically no view at all.After two hours, we needed our car. While passing the front desk, I noticed the staff talking and laughing about us, which felt very uncomfortable.The highlight of our stay was Estefany in the Club Lounge. She was incredibly kind, professional, and clearly knows how to treat guests well. However, the next morning her attitude had completely changed, as if she had been informed about us.The lounge itself was okay, but limited in offerings. We did enjoy the soup. It was also surprising to see guests bringing in dogs that were not service animals.The next morning, we decided to leave because we simply did not feel welcome. We travel a lot and frequently stay at Ritz-Carlton hotels around the world, but we have never experienced anything like this.As Marriott Bonvoy Ambassador Elite members, we were especially disappointed. We even felt sorry for our daughter, who traveled all the way from Amsterdam to spend just three days with us—two of which were already spoiled.This hotel truly needs rebranding, refurbishment, and possibly new management.I’m giving 2 stars, mainly because of Estefany and the soup. Crystine Wesson, Guest Services / Front Office at The Ritz-Carlton, Marina del Rey, responded to this review Good Evening koala2409,Thank you for taking the time to share such detailed feedback. Please accept my sincere apologies that this stay fell so far below both your expectations and the standards you rightly associate with The Ritz-Carlton. I am truly sorry for the all the issues you experienced. Your account of feeling unwelcome, particularly the interaction observed by my front desk team is especially concerning and not reflective of the respect and discretion we strive to uphold. Thank you for recognizing Estefany for her gracious service and her efforts. As an Ambassador member, and the significance of this visit with your daughter, make this experience even more regrettable. I took your comments serious and will share it with the leadership team. Thank you again for your candor. While I regret that your confidence in our hotel has been shaken, I value your feedback as it helps us address shortcomings and improve. I hope to have the opportunity to restore your trust in the future.

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