tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeunited-states

The Westin Pasadena

images

View Gallery

image url
image url

The Westin Pasadena

locationPasadena / San Gabriel Valley, Los Angeles - CA

Share this Dealshare

About The Westin PasadenaAbout The Westin Pasadena

Location

This hotel welcomes guests in Pasadena.

Facility

The hotel has a lift and features 350 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony or terrace is a standard feature of some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a games console, an alarm clock and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna, massage treatments and hydrotherapy treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. The hotel also offers snacks.

Amenities at The Westin Pasadena Amenities at The Westin Pasadena

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Games room

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Newspaper kiosk

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Continental Breakfast

    • -

      Set menu dinner

    • -

      Set menu lunch

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Entertainment

    • -

      Gym

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

702

Very Good

589

Average

224

Poor

132

Terrible

116

Recent Reviews: 1763

  • User:Eric D

    Trip type: Business

    Upcharge City

    rating09 Jun 2026

    The rates are low because the pool is closed. They make up their profit with fees: $9 bottles of water in the room, a $29 burger delivered to the room ended up costing $60 after fees costs and tip. This did not include a drink. Parking is $30/day. If you’re traveling for work, or any other reason, go elsewhere. General Manager, General Manager at The Westin Pasadena, responded to this review Hello Eric,Thank you for taking the time to share your perspective. We understand how important value and transparency are when traveling, and we appreciate your comments regarding the various costs associated with your stay. Take care, and we wish you safe travels on your future journeys.Vilinkumar BhaktaDirector of Front OfficeThe Westin Pasadenavilinkumar.bhakta@westinpasadena.com

  • User:Road67639626803

    Trip type: Family

    Customer Service Moved the Rating from 3 to 4.

    rating09 Jun 2026

    While my stay wasn't as good as it could have been, the follow-up from Vilinkumar Bhakta, the front office manager, upped the rating from 3 to 4 stars. There were several and specific issues that I brought to his attention, which I summarized: "I recommended the room or floor needed a wholesale refresh as it just felt...tired". Turns out it was one of the older rooms and I was assured it wasn't representative of them all. But more importantly, it's the way the V handled things that I most appreciate. True customer service is tough to find these days, but he did a great job. General Manager, General Manager at The Westin Pasadena, responded to this review Hello,Thank you for taking the time to share your experience. I truly appreciate your candid observations regarding the condition of the room and am grateful you brought them to my attention. While I understand there were aspects of your visit that fell short of expectations, I'm pleased we were able to connect and discuss them together. Your recognition means a great deal, and I hope we'll have the opportunity to welcome you back so you can experience a stay that better reflects the standards we strive to deliver.Vilinkumar BhaktaDirector of Front OfficeThe Westin Pasadenavilinkumar.bhakta@westinpasadena.com

  • User:Roving25695276947

    Trip type: Business

    luxury feel for an affordable rate

    rating07 Jun 2026

    The highlight of the Westin Pasadena is the exceptionally comfortable beds. Ultimate level of coziness! The second wonderful feature is location--convenience is all there with walkable cafes and shopping. It's luxurious-feeling for the price. Everything was very clean, and the staff was helpful and friendly. One last note on the rooms: love the waterfall showerhead. General Manager, General Manager at The Westin Pasadena, responded to this review Hello,We're so glad you loved your time with us! It's a pleasure knowing you had a comfortable and friendly visit, and we hope you come back soon to The Westin Pasadena.Vilinkumar BhaktaDirector of Front OfficeThe Westin Pasadenavilinkumar.bhakta@westinpasadena.com

  • User:Barbara B

    Trip type: Friends getaway

    Pasadena place

    rating02 Jun 2026

    The property is very lovely and is in a good location. One can walk to restaurants and nice shops within 10-15 minutes. The property has been renovated and is currently undergoing a pool renovation. We ate in the restaurant for breakfast and the service was speedy and the good was good. It's a good place to stay when in Pasadena. General Manager, General Manager at The Westin Pasadena, responded to this review Thank you for sharing your experience with us. We are so pleased you enjoyed your stay and were able to easily explore the surrounding restaurants and shops. We also appreciate your patience as we continue with our pool renovations. Your kind comments truly mean a great deal, and we are delighted you found us to be a great place to stay while visiting Pasadena. It would be our pleasure to welcome you back anytime for a seamless visit worthy of a perfect rating.Vilinkumar BhaktaDirector of Front OfficeThe Westin Pasadenavilinkumar.bhakta@westinpasadena.com

  • User:Dorina M

    Trip type: Couples

    Not very satisfactory

    rating31 May 2026

    We reserved Westin Pasadina through Expedia. I like eating breakfast at the hotel so I do not have to worry and think of other options and can start my day right away. So I specifically looked for the hotels with breakfast included. I know I can always find something to eat and move on with my day. On the booking page ( I had a picture to show the hotel) it clearly stated breakfast included. They wanted to charge us for the breakfast $60 for two. Never mind that our breakfast was not so complicated that it was worth $60 definately overcharge and it was not even a regular continental breakfast but order by the plate. I had an omlet with potatotes( half were not cooked through) a toast and tiny jar of jam. It tasted just like regular continental at any chain hotel and my husband had a plate of salmon with a bagel. In the end I got a charged a little over $10 and that is because I complained. Then I went to the front desk. It was honestly not about $10 I felt that the reservation said breakfast included then it should be included. If that option would not be available then I would have reserved another hotel. I had an argument with a front desk and in the end they promised to dismiss the charges all together. I was told that even their high end clients get a credit of only $30. Then I told them talk to expedia and remove breakfast included option. So if you decide to stay there do not buy breakfast option . And do not eat at the over priced restaurant at Westin. It is not far from many restaurants in town and there you will find better options, including going to Wholefoods and getting things there.Then to the room. It was clean and your regular room but on the smaller side so nothing special good enough to come to sleep and leave. We had only one might so we did not care much. The bed was not all that comfortable. The mattress was a bit hard for me. If you like a hard mattress then you will be fine. If you are looking for something more comfortable this ain't it. I woke up a few time during the night from pain and had to move. Until in the morning I took extra pillows and layed them as a topper and fell asleep better . finally. Or you could aks for another cover and used the one you had as a topper. Would I go there again - not sure at allThe room and the hotel I would rate as a three star but because of breakfast dishonesty I rated as 2 stars General Manager, General Manager at The Westin Pasadena, responded to this review Dear Dorina,Thank you for sharing your feedback. I sincerely apologize for the confusion regarding the breakfast inclusion on your reservation. I understand your frustration, especially since breakfast was an important factor in selecting our hotel.I also appreciate your comments regarding the room comfort and restaurant experience. Your feedback has been shared with our team for review as we continually look for ways to improve.I would like to personally invite you back to The Westin Pasadena for a future stay. Please feel free to contact me directly, and I will personally oversee your visit to ensure you have a much more enjoyable experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back.Warm regards,Vilinkumar BhaktaDirector of Front OfficeThe Westin Pasadenavilinkumar.bhakta@westinpasadena.com

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot