Tilt Hotel Universal/Hollywood, Ascend Hotel Collection

Recent Reviews: 401

• User:Stephanie A

  Trip type: Family

  Pressured to leave a good review after terrible experience.

  18 May 2026

  I was just pressured to write "a good review" and I don't think the older gentleman who asked me to do this understands that in order to leave a good review, I would have to have something good to say. Even that reaction was terrible, because he was obnoxious about greeting me and checking me out of my room. Now on to the room. How do I describe this room accurately to the next poor soul who decides to stay here? Upon check in I paid over $27 to park each night. I was charged a $200 deposit each night. I paid $2 in quarters to wash my clothes in a filthy machine, and another $2 in quarters to dry my clothes in a dirty dryer. The hotel desk did not have quarters to exchange for paper money. The table in the laundry room had food stuck to it, and it was sticky. My clothes came out smelling like urine and the powder tide they generously provides stuck to the new sweater I bought at universal. There was no desk chair or coffee machine as advertised in my room. The beds were not comfortable because the mattresses kept falling off the box spring. They also made my back hurt in the morning. Beware of that. The floors in my room were filthy. A previous guest's dirty sock was under my bed. My husband touched it upon checking out thinking it was his sock. When I pulled my bed out to change my own sheets because housekeeping left early when they were asked to turn down the room (they hadn't done it during the day while we were gone when they were turning down rooms) I saw black spots on the floor and the lower part of the wall. Along with dust and random objects that were clearly from previous guests. I took out my own trash during two nights of my stay. We woke up in the middle of the night and couldn't go back to sleep all three nights because it was extremely loud. You can hear other guests walking (it sounds like stomping though) and using their bathrooms and flushing toilets. My key stopped working on the second day. The pool area does not have all the seating options it did in the advertisement photo. It is extremely small. It did not look very clean either. The parking area is extremely tiny and some of the spaces are blocking other spaces in. So be aware of this if you plan to use your vehicle. The area that Tilt is in did not feel very safe. If you plan to walk to universal studios, be aware that you will be walking over the freeway and uphill as cars drive fast by you. It's also roughly a 20 minute walk to get to the parking garage, which is another 10 minute walk from the city walk. The elevator smells like incense. I don't have anything against incense, but it smells as if it's covering up another smell on purpose. It's a heavy scent so be aware of that if you have sensitivity to smells. I paid $175 a night (not including taxes and fees for things like parking) so I was expecting a much better experience. For my first night it was $309 plus fees to park and deposit. The other two nights I paid $399 plus fees to park and deposits. The terrible experience affected my vacation because it stressed us out very much. We just wanted to cancel our vacation and go home. Guest Experience Team, Other at Tilt Hotel Universal/Hollywood, Ascend Hotel Collection, responded to this review Dear Stephanie, We’re truly sorry this was your experience. Providing a comfortable and welcoming stay in Los Angeles is always our goal, and what you’ve described does not reflect the standard we aim to uphold. The concerns you’ve outlined are serious and will be reviewed thoroughly with our team. We follow detailed housekeeping procedures and each room is inspected before arrival. Feedback like yours is not typical and will be closely examined to ensure proper standards are met throughout the property. Concerns of this nature are taken very seriously. We work with licensed pest control professionals who conduct routine inspections and preventative treatments, and any report is investigated in full. We understand how important rest is, especially in a busy city environment, and will reinforce our efforts to maintain a peaceful atmosphere for all guests. Parking in Los Angeles reflects local area standards and availability, though your comments help us evaluate how to better communicate expectations around space and cost. We also remain committed to maintaining a secure and monitored environment for everyone staying with us. Your feedback offers valuable perspective and will be used to strengthen both our guest experience and internal oversight.Best Regards, Customer Care Team

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• User:Anastasia S

  Trip type: Family

  Contrary to popular opinion -- great!

  29 Apr 2026

  We had adjacent rooms and it allowed plenty of space. All rooms are equipped with microwave and mini fridge. One of our rooms had a separate sink in the room itself. Hotel is a bit dated, but location is great, walking distance from Universal, with a number of eateries nearby, it has a pool, coffee, tea and juice are available all day, staff was knowledgeable and friendly, beds are comfortable, I genuinely did not understand, what people were complaining about. There's a separate fee for parking, but that's nothing uncommon. Guest Experience Team, Other at Tilt Hotel Universal/Hollywood, Ascend Hotel Collection, responded to this review Hi Anastasia, Thank you for sharing such a thoughtful review. We’re glad the setup of your rooms worked well and that the added touches like the fridge, microwave, and all day coffee and tea made your stay convenient. It’s great to hear that you enjoyed the comfort of the beds, the friendliness of the team, and our location close to Universal and local spots. We appreciate you taking the time to recognize the experience and we hope to welcome you back whenever your plans bring you to Los Angeles again.Best Regards, Customer Care Team

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• User:Alexis L

  Trip type: Couples

  Good Value All Around

  26 Apr 2026

  My husband and I were visiting Universal and wanted to stay close enough to walk but save a little money by not staying at one of the big hotels right next to the park. This hotel was about a 20 minute walk and saved us a big chunk of change! Our room was very clean and had a king bed, mini fridge, microwave, and TV... so pretty much just what we needed with no frills. We appreciated that there were plenty of outlets around the room, including both sides of the bed. There is a super yummy Thai restaurant RIGHT next door that made us gluten free food fresh to order which we took back and ate in our room while we watched TV, and there is a Starbucks right across the street, but with the mini fridge and free coffee in the lobby you don't really need to go there!The location of the hotel is quite noisy so if you are a light sleeper maybe bring some earplugs.When we visit Universal with the entire family this is where we will be staying! Guest Experience Team, Other at Tilt Hotel Universal/Hollywood, Ascend Hotel Collection, responded to this review Hi Alexis, Thank you for sharing such a thoughtful review. It’s great to hear that our location worked perfectly for your Universal visit and that the room setup gave you everything you needed for a comfortable stay. We love hearing when guests discover the local spots nearby — the Thai place and coffee options definitely make this corner of Los Angeles convenient and full of flavor. We understand how the city’s energy can bring some extra street noise at times. We’ll keep reinforcing our efforts to maintain a calm atmosphere inside the property so guests can rest easy after a long day out. We’re really glad to know we’ll be your choice when visiting with the entire family. We look forward to welcoming you all back for your next Los Angeles adventure.Best Regards, Customer Care Team

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• User:Derealist O

  Trip type: Family

  Charging at the hotel for parking is crazy!!

  19 Apr 2026

  They charged an additional $60 for parking at the hotel. Parking should be included when booked!! Guest Experience Team, Other at Tilt Hotel Universal/Hollywood, Ascend Hotel Collection, responded to this review Hello Derealist O, Thank you for sharing your feedback. We understand your frustration regarding parking costs. Parking in Los Angeles reflects local area standards and availability, and our options are intended to provide convenience in a high traffic area. Your comments are appreciated and will be reviewed with our team to ensure information about fees is always clear before arrival. We hope the rest of your time in the city went smoothly and that you enjoyed what Los Angeles has to offer.Best Regards, Customer Care Team

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• User:Fearless09178912415

  Trip type: Family

  Pushpak

  27 Mar 2026

  Pushpak was very helpful nice guy all around 5 stars Guest Experience Team, Other at Tilt Hotel Universal/Hollywood, Ascend Hotel Collection, responded to this review Hi there,Thank you for taking a moment to recognize Pushpak. It is great to hear he made a positive impression and helped make your stay smooth. We appreciate the five stars and are glad your time with us reflected the spirit of Los Angeles hospitality we aim for every day. We look forward to welcoming you back to Tilt Hotel on your next visit to the city.Best Regards, Customer Care Team

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