Towneplace Suites Los Angeles Lax/Hawthorne

Recent Reviews: 147

• User:Belle_etrangere

  Trip type: Friends getaway

  Lots of Room for Improvement Here!

  11 Jun 2026

  It has been how many years since covid, yet, this Marriott still serves breakfast in disposable dishes. Terrible feeling pouring HOT oatmeal into a FOAM, i.e. PLASTIC bowl.The first morning, there was no oats at all to be found, not even Quaker instant ones in paper bags. When I pointed to a sign suggesting oats as one of the bases for breakfast, the staff took the sign away. YET (and kudos to them for this!), the next morning, there was a big pot of freshly made oatmeal waiting for us. This didn’t hold for a long time, so in the long run, I had to ask for oatmeal, the personnel would then go into the kitchen and bring back that doggy bowl of freshly-made oatmeal. So don’t hesitate to ask!Now please replace that plastic with regular ceramics, we are in California, after all! After I saw a fellow traveller come down to breakfast with ceramic mugs from the kitchenette, I started doing the same thing, but it needs to be a centralized thing.(On the flip side, this Marriott was the first hotel that brought back a notepad and a pen in a room, much appreciated!)Now my second complaint is that a nice big stylish bathroom in my room was designed by someone to whom it never occurred that guests might have long hair and actually have to wash it. Every single time there would be a clog (see photo) and I would jump through hoops to get out of there with rinsed feet and ankles. (Certainly, I called for an engineer, but one feels bad about inviting an engineer over just to unclog a bathtub full of hair every other day or so.) Hopefully, a solution can be found because it takes more than 24 hours for all of the water to go away. A friend staying at the same hotel at the same time said that she didn’t have any issues at all and her hair is not exactly short, so it have indeed been a clog in my room.Again, a nice gesture on the part of a Marriott employee to add me Marriott points for the inconvenience.Last, but not least, neither of the printers connected to the computer downstairs for everybody’s use worked. When I emailed my piece to be printed to the front desk, it turned out that their printer was not printing either and the lady had to forward the piece to her manager, who finally managed to have it printed. Took us about half an hour to print six pages. Marriott Hotels, Guest Services / Front Office at TownePlace Suites by Marriott Los Angeles LAX/Hawthorne, responded to this review Thank you for providing such detailed feedback about your recent visit. We appreciate you recognizing the efforts of our team members and the thoughtful touches that enhanced your stay. We regret that certain aspects of your experience, including room maintenance and amenities, did not align with your expectations. Your observations have been shared with the appropriate teams for review and improvement. We value the opportunity to learn from your comments and hope to welcome you again for a more seamless and enjoyable stay.Best Regards, Leadership Team

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• User:Robert D

  Trip type: Business

  Not so good

  07 Jun 2026

  Hardly excellent‘ been here for three days the ““ kitchen sink still smells after complaining and personally pouring vinegar and baking soda down the drain. floor in the shower is disgusting. At least it’s cool andthe bed seems clean. however, this is possibly the worst Marriot property I’ve ever stayed in. They usually really good. Marriott Hotels, Guest Services / Front Office at TownePlace Suites by Marriott Los Angeles LAX/Hawthorne, responded to this review We are disappointed to learn that concerns related to the condition of your accommodations were not resolved during your stay despite being brought to our attention. Cleanliness and proper room maintenance are our top priority, and we regret that we fell short in these areas. While we appreciate your positive comments regarding the comfort of the bed and room temperature, it is clear that other aspects of your visit did not meet the standards we strive to uphold. Your feedback has been shared with the appropriate teams to prevent similar occurrences. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Best Regards, Leadership Team

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• User:too_few_trips_1

  Trip type: Family

  Modest proprty close to LAX, the Kia Forum, and SoFi Stadium

  10 Apr 2026

  We stayed at the TownePlace Suites by Marriott Los Angeles LAX/Hawthorne for a one-night stay while seeing a concert at the Kia Forum. The services are basic, but our room certainly met our needs. The room was relatively modern and more spacious that I expected. It had a kitchen that we didn't use. The hotel shares space with a Courtyard by Marriott that offers more services (a Starbucks and a bar and food service in the lobby in the evening). The hotels share a pool area, which is probably well nicer than it would be if there was just a TownePlace Suite on the property.I ate dinner at the pizza restaurant that's on the property (you need to walk outside to get there). I would recommend it! Marriott Hotels, Guest Services / Front Office at TownePlace Suites by Marriott Los Angeles LAX/Hawthorne, responded to this review Dear Guest,Thank you for sharing your experience at TownePlace Suites Los Angeles LAX/Hawthorne. We are glad our room met your needs during your stay. Your observations about our shared amenities and location are appreciated and valuable in helping us enhance overall experiences. We hope you found getting to your event convenient and look forward to welcoming you back whenever you're in the area.Best Regards, Leadership Team

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• User:Christopher M

  Trip type: Family

  Clean, Quiet hotel at a really fair price

  09 Jan 2026

  My wife and I stayed at the TownePlace Suites for several months after we were unfortunately displaced by the Palisades fire. Because of our extended stay, we had the opportunity to truly experience the hotel and its staff, and we could not have been more grateful.Located about 1¼ miles from LAX, the hotel is clean, quiet, and well maintained. The rooms are spacious and thoughtfully designed, with small stoves that make it easy to dine in when you prefer. The complimentary breakfast each morning is simple but perfectly serviceable.What truly sets this hotel apart is the staff. Everyone was consistently friendly, responsive, and accommodating. During our stay, the property was well led by the Marriott manager, Patrick Graves. Lorena at the front desk-along with the rest of the team-always went above and beyond to make us feel comfortable. Any request, from extra towels to general assistance, was handled promptly—often within minutes.I would highly recommend this hotel to families, anyone attending a sporting event or concert at SoFi Stadium, or travelers who may be unsure where they’re headed next in Southern California but simply need a clean, quiet place for a great night’s sleep.

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• User:marcg417

  Trip type: Couples

  Our room had gum stuck to the comforter and a carpet full of sticky black spots that stained the bottom of my pants

  10 Sept 2025

  Stayed at TownePlace Suites LAX/Hawthorne and was very disappointed. Our room had gum stuck to the comforter and a carpet full of sticky black spots that stained the bottom of my pants. We had to move rooms after speaking with management the next day, and had already unpacked.For the inconvenience, I was only given 5,000 Bonvoy points (worth far less than the 29,000 per night) and told nothing more could be done. Definitely not the level of cleanliness or service I expect from the Marriott. Marriott Hotels, Guest Services / Front Office at TownePlace Suites by Marriott Los Angeles LAX/Hawthorne, responded to this review Dear marcg417,Thank you for sharing your feedback. We deeply regret the issues you encountered during your visit, particularly regarding the state of your initial accommodation and the disruption caused by needing to change rooms after settling in. This is not the level of service we aim to uphold, and we understand the disappointment you expressed about the resolution provided. Cleanliness and service are among our top priorities, and we are truly sorry this was not reflected in your stay. Your comments will be carefully reviewed with our team to ensure improvements are made. We greatly appreciate your loyalty, and we hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Best Regards,Leadership Team

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