Waldorf Astoria Beverly Hills

Recent Reviews: 969

• User:Safari211697

  Trip type: Couples

  Best hotel bar none.

  03 May 2026

  I have a complaint about being charged $69.12 on my checkout for my stay on April 20, 2026. I want to say your hotel was wonderful and I've received the best services I ever had at any hotel. I've visited all 50 states in the USA and over 60 different countries around the world. This is the best hotel bar none. Everyone was outstanding and I received top tier services. However, a few days after I checked out I received a bill for $69.12 that was charged on my credit card. I called the front desk and spoke to "Joyce". I told her I did not consume any of the drinks or snacks that were in the fridge. She told me she would delete the charge. After two phone calls later she was onsite and did not take my phone calls. I felt like I was ghosted. It's not about the amount of $69.12 .it's the principle. I received the best services ever at any hotel I ever stayed at. But this incident got me thinking what kind of people you guys have working for you. When someone tells me something...I expect for it to get handled. I have not received a call back from "Joyce" at the front desk either. Best Regards,LH

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• User:n_d_genin

  Trip type: Couples

  Spotty service and tired looking rooms

  30 Apr 2026

  This will be a rather limited review as we only stayed for one night. For a hotel that is north of $1,000 a night, I expect more. The rooms need a bit of a refresh and feel rather dated - some may prefer the look of them. The service was rather spotty at times and almost felt aloof. Check in was smooth and the lobby is spacious. We had arrived early and were not too bothered about the category of room but had been informed we had been upgraded on my status. However, we had to wait 4 hours for the room to be ready. Thankfully they held our luggage whilst we went out and explored. We did not make use of the house car but LA is expansive and you won’t reach far given the radius that the house car can go in. It felt rather foolish to be chauffeured in a Rolls-Royce Phantom to an IHOP so we passed on this. The rooftop food was satisfactory at best - the bagel and pancakes felt dry but the views over the surrounding areas was what makes this a pleasant spot to dine in. I briefly perused the mini bar before realising there is an additional charge to restock the mini bar, on top of the cost of the items which feels rather ridiculous. The location is well suited in Beverly Hills but it’s not prime - other properties such as the Four Seasons are on the doorstep to Rodeo Drive and so feel more suited. We did not check out facilities.Check out was smooth. Would I return? Probably not. I would be more inclined to give the Four Seasons a shot or even the Peninsula across the road. Aditya Kaul, General Manager at Waldorf Astoria Beverly Hills, responded to this review Thank you for your feedback—we’re glad you found the arrival and check-out smooth, but we’re sorry the room condition, wait time, and service did not meet expectations, as this is not reflective of our standards. We are actively working to improve consistency, product upkeep, and overall guest experience, and we hope to have the opportunity to welcome you back for a better stay.

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• User:A A

  Trip type: Business

  Urban Oasis

  28 Feb 2026

  True luxury. From the moment you walk in, signature scent at the property sets the tone for what’s to come. Intimate and luxurious art deco finishes at every corner. Everything is done to a certain level and no expense spared in creating a quality experience for guests. I loved the room finishes, the leather lining of the walls and the beautiful balcony. The spa and pool were also lovely. The real highlight is the rooftop restaurant, the views man, the views…the food also matched the views..Undeniably relaxing stay. Aditya Kaul, General Manager at Waldorf Astoria Beverly Hills, responded to this review Thank you for your kind words—we’re delighted you enjoyed the design, guest room details, and found time to relax at the spa and pool. The rooftop views are indeed special, and we’re so pleased the food matched the experience. We look forward to welcoming you back soon.

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• User:wallyreidjr

  Trip type: Friends getaway

  The Invisible Bartender

  17 Feb 2026

  Staying with friends at the "luxury hotel" I went down to the lobby bar for a drink & food. Being the only one at the bar I sat there for 5 minutes before a bartender even appeared when he did I didn't get his name (no name tag, didn't introduce himself) What surprised me the most was his lack of interpersonal & communication skills, asking if I could order food at the bar he asked would you like a menu? Would I like a menu? The night before I went to the roof top bar at the Hilton next door, excellent service but here was so disappointing. I noticed he continually left the bar going thru a door to the right at the bar over and over again like he didn't want to be there and had no interest in the customer at the bar, I've always said it's one thing to not like your job just don't show it, big fail here do better, not feeling like a valued customer and being disrespected is very disappointing -2 Aditya Kaul, General Manager at Waldorf Astoria Beverly Hills, responded to this review Thank you for your feedback—I’m truly sorry for the experience you had at the lobby bar. This is not reflective of the level of service we expect, and I regret that we made you feel anything less than valued.Your comments have been shared with our team so we can address this directly and ensure a more attentive, engaged experience moving forward. We would appreciate the opportunity to welcome you back and provide the service you rightfully expected.

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• User:CBUSTRVLR93

  Trip type: Couples

  Lovely Waldorf Stay

  23 Jan 2026

  We spent two nights at the WA BH celebrating a birthday. Overall, we had a wonderful stay. There were some issue, but they were immediately resolved. For example, our room wasn't ready at check in, despite arriving at 4:35 PM. Without hesitation, the front desk agent invited us to enjoy $100 complimentary at the roof top bar. She grabbed our bags and whisked us to the elevator bank. Before we even had a chance to be bummed about our room, we were enjoying free drinks with a stunning view. Our keys were delivered to the bar about 30 mins later. The room was very nice, beautifully decorated and very comfortable. Service all over the property was top-notch. We had lovely breakfasts, where we were immediately recognized and welcomed by name (the host was the same from the rooftop the evening before). The pool deck was definitely a highlight. It's beautiful and relaxing. Overall, this was a lovely stay and I'm sure that we will be back. Aditya Kaul, General Manager at Waldorf Astoria Beverly Hills, responded to this review Thank you for celebrating such a special occasion with us—it’s a pleasure to read your kind feedback. While I apologize again for the delay with your room, I’m glad our team was able to quickly turn the moment around and start your stay on a high note.We’re delighted you enjoyed the rooftop, pool, and especially the personalized service from our team. We look forward to welcoming you back for another memorable stay soon.

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