Americas Best Value Inn & Suites Jackson, Tn

Recent Reviews: 109

• User:Ben W

  Trip type: Solo travel

  Absolutely No Rest for the Weary!

  21 Dec 2025

  First non-smoking room reeked of cigarettes was extremely dated and unkept. Was offered another room on upper level which happened to be dismally updated but equally unkept. Multiple strands of hair in the bed and make-up stains on pillow cases. Noticed a distinct odor in hallways & other common areas. To cup it all, the incessant road noise made it impossible to sleep. Honestly would have been better off sleeping in my car. Location appears to have had a recent low-budget renovation consisting of mostly paint and select fixtures. Unfortunately they failed to address the maze of large potholes in the parking lot which ought to have been a clear deterrent. Guest Services, Guest Services / Front Office at Americas Best Value Inn & Suites Jackson, TN, responded to this review Dear Ben,Your experience sounds understandably disappointing, and we'd like to extend our sincere apologies. Odor, upkeep, and cleanliness issues should never be concerns our guests encounter. We appreciate you sharing this detailed look at your stay, as it allows us to identify where improvements are needed first. As you noted, we're consistently working to enhance the property and ensure a comfortable stay; your comments will help point us in the right direction. We wish you well on your travels ahead.

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• User:Zee C

  Trip type: Business

  SHARTED FEST

  02 Jan 2025

  First and foremost, the place in general is disgusting. I don’t know how yall can put up with looking at such a disgusting sight, and be like “oh yeah the sh*t on the wall looks great”…. The room was absolutely filthy. There was cat fur everywhere. Looks like someone sharted on the wall, backed their arse up to the wall and let a rip, the towels were filthy, the floor looked like it was rubbed up by a lot lizard, splits and all. Oh and don’t get me started on the bedsheets, burn marks, y’all got crackheads or something? And the mattress was disgusting. Stains everywhere. If I wanted a stained mattress I would’ve simply asked Hugh Hefner for his. Also, cobwebs?? Really? Charolettes web is freakin jealous. And what is with the mirrors above the beds?? It’s weird. As if you’re being watched. I’m booking an eye appointment so I don’t make the same mistake twice. I’ll be sure to REALLY look at reviews on places beforehand. Staff, if yall really want good service, get your dang sh*t together and actually care about the place you’re running. Everything about it was unpleasant. Makes sense, look at who it’s run by. They don’t hold pride for nothing. They do the bare minimum. Never will visit again. Guest Services, Guest Services / Front Office at Americas Best Value Inn & Suites Jackson, TN, responded to this review Dear Zee,What you've described is far from the experience we want our guests to have. Please accept our sincere apologies for any disappointment in the accommodations, amenities, and service that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll consider giving us another chance to impress you in the future.

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• User:SusanJZB

  Trip type: Family

  Convenient and Quiet but Horrible Breakfast

  26 Oct 2024

  Good - The location is excellent - just off I-40. The woman at reception was very cordial. She noticed that I walked with a cane and gave us a room on the first floor, near the entrance. The room was "dated" but clean and the beds comfortable. Despite being near the interstate and a busy road on the other side we didn't hear any road traffic and the night was exceptionally quiet. From the parking lot there is a walk thru to Cracker Barrell which is convenient.Bad - The breakfast was pitiful. Bad coffee, powdered creamer and sugar in a cardboard container that was falling apart. All that was out was 3 pieces of white bread, packets of jelly, some small muffins, 4-5 tiny oranges, 2 choices of dry cereal, a gallon of milk in the fridge (nothing else), a waffle maker with syrup but NO butter. Very disappointing. We don't mind paying a bit more for a hotel room when breakfast is included but this was overpriced for the shabby (albeit clean) room and horrible breakfast.Helpful Pankaj Patel, General Manager at Americas Best Value Inn & Suites Jackson, TN, responded to this review Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

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• User:Erma E

  Trip type: Family

  Do Not Stay Here!

  02 Sept 2024

  This hotel was horrible!!!! It had a terrible smell, trash can was right next to the elevator on the 2nd floor and smelled awful, roaches were in my room, home-made closet w/2x4s. shower didn't work, all kinds of holes throughout the room. This was the worst hotel I have ever seen!!!!!! Very unclean! Pankaj Patel, General Manager at Americas Best Value Inn & Suites Jackson, TN, responded to this review Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

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• User:Rhonda H

  Trip type: Family

  Worst hotel bed I have ever seen in my entire life in 65 years.

  28 Feb 2024

  Run run far and run fast. This place was absolutely filthy in its bedding pictures included. I couldn't even tell you what this is on the bed, it was at the very end underneath of all of the tucked in sheets blankets and everything else. Unbelievable mess, if someone can tell me what this is please let me know just out of curiosity. Pankaj Patel, General Manager at Americas Best Value Inn & Suites Jackson, TN, responded to this review Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!Thank YouGeneral Manager

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