Hampton Inn & Suites Millington

Recent Reviews: 573

• User:S E

  Trip type: Family

  Waste of $500

  26 Jan 2026

  I should have walked out the moment I walked into a roof leak at the front desk. That told me everything I needed to know. Staying here for a death in the family and didn't want to upset my family. But this hotel is the second worse hotel I've ever stayed at. I wasted $500 for two disgusting nights. Please avoid this place.

• User:jackie w

  Trip type: Business

  Horrible customer service

  18 Dec 2025

  Had a reservation for 12/2 - flight was cancelled so cancelled the room and rebooked for the following week. They charged me for the night anyway stating that's their policy. THEN had to also cancel the following week because my husband went into the hospital (and has been there for 2 weeks). Again, they charged me for the room anyway - again because this is there policy. No apologies, nothing. Called the diamond desk twice (I've been a diamond member for 20 years!!!). No one has been able to help get these charges reversed because it's up to the general manager. This is not a Hilton corporate owned hotel, so you're at the mercy of the franchisee. I still need to rebook this trip but you can guarantee I will not be booking at this hotel. HORRIBLE customer service. I understand cancellation policies but obviously both of these incidents were completely beyond my control. There are plenty of hotels nearby, choose your stay carefully.

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• User:jacendardavidson

  Trip type: Solo travel

  You have been warned! Do not book this hotel!!

  12 Nov 2025

  I checked in for what was supposed to be a one-night stay around 4 p.m. and had to check out before sunrise the next morning—around 5 a.m.—after being bitten by bedbugs. While hotel management did refund me for the room, they refused to acknowledge the presence of bedbugs. When I asked what steps were being taken to ensure the affected room and hotel were properly treated, I was told “the insects observed were identified as carpet or spider beetles, which are commonly found in rural areas and are attracted to fabrics rather than people.” If that’s true, can someone please explain why I woke up covered in large, swollen, and itchy welts? Why did I have to visit a walk-in clinic two days later after over-the-counter antihistamines failed to relieve my symptoms? Even the physician noted it was bedbug bites. (Apparently, they bite in sections of three.) I’m attaching photos and video evidence so future guests are aware of the risk they take when checking into this property.Bottom line: Do not stay here. The management’s lack of accountability and dismissal of legitimate health concerns are completely unacceptable

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• User:Gail K

  Trip type: Family

  Horrible customer service

  14 Mar 2025

  We booked with this hotel for a baseball tournament this weekend and the tournament had to be canceled due to terrible storms and this hotel would not refund our money first time is 7 years I have had a hotel do this to us. Terrible customer service and we are not the only families they have done this to. Team Hampton, Owner at Hampton Inn & Suites Millington, responded to this review Gail Kerley,We appreciate you choosing the Hampton Inn for your stay. However, we must clarify that your reservation was booked through a third-party platform, meaning the terms—including the non-refundable policy—were set by that provider, not our hotel. As such, any request for refunds or modifications should be directed to them.It is not our responsibility to compensate for a reservation you chose to confirm through an external company, especially when opting for the lowest, non-refundable rate. It is also not our responsibility to rectify the consequences of failing to read the terms agreed upon at booking.For future stays, we strongly recommend booking directly with the hotel to ensure transparency and flexibility. Our team upholds professional and fair policies, and mischaracterizing our customer service simply because we cannot override a third-party’s policies is both baseless and inaccurate.Best regards,Hampton Millington GM

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• User:dst001d

  Trip type: Family

  Filthy Room and Unresponsive Management

  31 Oct 2024

  Our stay at the Hampton Inn in Millington was one of the most disappointing hotel experiences we have ever had, especially considering the difficult circumstances we were under. In town for a funeral, we hoped to find comfort and cleanliness—basic expectations that were shockingly unmet.Room 410 was in an appalling state. Filth covered the chair, the drapes were visibly dirty, and the ceiling showed extensive stains. It was hard to believe we were in a well-known hotel brand, and frankly, the state of the room made an already heart-wrenching trip even worse. Trying to sleep was impossible.What made this experience truly unbearable was the lack of empathy or action. We reached out to the front desk, called the toll-free support number, and escalated to management. I also sent emails and used the chat line. Every call, every plea, was met with indifference. No one cared enough to even check in with us, much less offer any solutions.Our experience at Hampton Inn Millington was beyond disappointing; it was hurtful. This is not just about cleanliness—it’s about respect and basic human decency. This hotel failed on both fronts. I sincerely hope that this review prompts management to take a hard look at their standards and reconsider how they treat guests, especially in times of grief. No family should endure such disregard, especially when they are already hurting.This is clearly a management problem, from the corporate office to local management. The employees, who were very friendly and hard working, can only do so much. This room should have never been an option as it needs new furniture and deep cleaning beyond housekeeping duties.

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