Holiday Inn Memphis - University Of Memphis

Recent Reviews: 237

• User:Lori Z

  Trip type: Family

  Dirty hotel, terrible customer service, never stay when a football game is on

  12 Nov 2024

  I wanted to rate as a ZERO, but that is not an option. We arrived on November 8 from Nashville. We came from Canada to tour Tennessee and we had been traveling for a week prior to arriving. We went to check in an they told us that the football team had a late check out, so our check in would be delayed. We were fine with a bit of a late check in, but to our surprise we were not able to check in until 1 a.m. Absolutely unacceptable service.The Guest Services Manager - Michael Wollam just kept telling guests you can blame the team for this. Such a lack of class. This is a hotel issue, so petty to blame the team. The hotel is the one who allowed all three tour buses to check out late and inconvenience all 82 guests that wanted to check in. They took no responsibility whatsoever. We tried to find another hotel, but nothing was available. Not only did I get charged $200 USD for a night that I slept for maybe 4 hours, but the room was unacceptable. At first glance, its a typical hotel room. Then you see the stains on the floor, the stains on the ceiling from the vents. the musty smell from the HVAC system. Cleanliness is clearly lacking at this hotel. I'm sure the carpets have not been shampooed in years. My brother in laws white socks were black from walking on the rug. Don't waste your money staying here. It's dirty, the customer service is lacking and it's just an overall waste of your money. I actually felt bad for the ladies at the front desk as they knew no one was impressed. This is a management issue hands down. Find somewhere that is clean and that appreciate business from the public, not just a football team. I should've researched this hotel more because I would've read some of the reviews and found somewhere else. IHG Service, Owner at Holiday Inn Memphis-univ Of Memphis By IHG, responded to this review Hi Lori Z, Thank you for your recent stay at Holiday Inn Memphis-University of Memphis and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J.Case ManagerIHG Hotels & Resorts Service

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• User:Camper52546311854

  Trip type: Family

  Poor Standards! Huge Wide hole in parking lot entrance!

  19 Jul 2024

  We attended a family reunion banquet here, so I can’t comment on the sleeping rooms; however, the hotel temperature was warm in July weather. An extremely loud party next to our banquet room continuously disrupted our family time and drowned out our family guest speakers. No PA system made this problem worse. HUGE HOLE IN THE PARKING LOT WAS UNAVOIDABLE DUE TO ITS RUNNING THE FULL LENGTH OF THE PAVEMENT! I hope my car isn’t damaged because it was night and Though I was driving slowly, my front in dropped right into the large rut and I heard a loud scrapping as my tires cleared the wide cavern! I will never visit here again for any reason. It’s shameful that HI allows its repetition to be lowered to such poor conditions! IHG Service, Owner at Holiday Inn Memphis-univ Of Memphis By IHG, responded to this review Hi Camper52546311854,Thanks for your review and staying with Holiday Inn Memphis-University Of Memphis. We value your business with us. We work hard to deliver an exceptional guest experience. I am sorry for your experience during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details.Again, thanks for staying with us. We value your input and would love to make it up to you.Sincerely,Connie DCase ManagerIHG Hotels & Resorts Service

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• User:natalya1299

  Trip type: Family

  Convenience & Comfort

  29 Jun 2024

  This is a conveniently located hotel with plenty of amenities to have a relaxing stay. I was able to acquire a room that was located near the banquet facilities for my event I was hosting. The staff was very welcoming and accommodating when there were any questions. I will recommend staying here.

• User:cyd b

  Trip type: Friends getaway

  Check your patience.

  11 Mar 2024

  I checked in the last week of February 2024, before check-in time, but the staff said, "We have a room ready." I was issued the swipe card to room 304. I swipe and enter the room only to observe an open, filled suitcase in the bedroom. I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk apologized and said, "We will get you another room once one is available." A short time later, the clerk said we have a room available. I was issued the swipe card to room 117. I swipe and enter the room, only to see a laptop, tablet, and clothes. Again, I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk had housekeeping check a third room. It was occupied. Finally, the fourth was not occupied. I did not feel safe. And I could have been hurt by the occupants. At check out, the clerk made a sarcastic comment regarding me telling my experience. IHG Service, Owner at Holiday Inn Memphis-univ Of Memphis By IHG, responded to this review Hi cyd b,Thanks for staying with Holiday Inn Memphis-University of Memphis. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details.Again, thanks for staying with us. We value your input and would love to make it up to you.Sincerely,Connie DCase ManagerIHG Hotels & Resorts Service

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• User:KRaeLives

  Trip type: Family

  There are better places to stay at the same price

  24 Nov 2023

  Upon entrance into the hotel building there were condiment packages scattered on the floor. The table tops in the lobby was covered in crumbs. That's okay, I figured, housekeeping can not be everywhere and it probably just happened. These items remained through out our stay.The climate control in the room was loud and ineffective. The room was chilly.The fold out couch's cushions were mismatched and did not fit.We had to request sheets for the fold out bed. We only recieved a top sheet. No cover.There were only enough towels in the room for one person. Three of us were staying. We had to request towels.There were several small items around the hotel itself and our room that just needed fixed or replaced. Simple things like missing molding, or the curtains being off track to bigger items like loose light switches and pulled up carpets. IHG Service, Owner at Holiday Inn Memphis-univ Of Memphis By IHG, responded to this review Hello KRaeLives, Thank you for your recent stay at Holiday Inn Memphis-University of Memphis and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We strive to be the best Holiday Inn, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Sincerely, Jenilyn J.Case ManagerIHG Hotels & Resorts Service

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