Ac Hotel Miami Airport West/Doral

Recent Reviews: 280

• User:allewis3

  Trip type: Business

  "LImited service" hotel at an unlmited price

  25 Mar 2026

  I could have put up with this for $150/night and thought it was great. But for more than double that, it s__ked.20 minutes for the shuttle and 20 more minutes to get a plate of hummus. (It was quite good -- hence 2 stars for the experience.) The room was incredibly poorly designed. First, see the picture. It doesn't show up well on a photo but there is a bright light as you enter the room (so you can find the light switch but it reflects off the mirror in the hallway right into your eyes when you are trying to sleep. Debbie Meiler, General Manager at Ac Hotel Miami Airport West/doral, responded to this review Dear Valued Guest,Thank you for your feedback. I am sorry to learn that your experience did not meet expectations, particularly regarding the shuttle wait time and room design. Your comments have been shared with the team as we continuously work to improve both our shuttle service and guest comfort. We do appreciate your feedback on the hummus and we are glad you enjoyed it. Your input is valuable and we hope to have the opportunity to provide a better experience in the future.Salud!Debbie MeilerGeneral Manager

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• User:LaluaLF

  Trip type: Couples

  No transfer service as advertised

  23 Mar 2026

  I specifically booked this hotel because of the advertised airport transfer service and the available stay-and-cruise rate, which included a transfer to the port after my stay and was convenient for my trip. After following the instructions I was given in advance, I called the hotel upon arrival at the airport. 40 minutes later, the airport van drove past us without stopping. Calling the hotel another 6 times was useless; they picked up the phone and put it on hold automatically without explanation. I can only imagine that they have targets for picking up the phone, but not for answering them correctly. I had to eventually fork out for a taxi. The hotel staff could not care less when we arrived and told them what happened, nor could the hotel manager I emailed to complain after my stay. The hotel was beautiful and extremely clean. However, if I had known the issues with the transfers, I would have chosen a hotel in a different location. Debbie Meiler, General Manager at Ac Hotel Miami Airport West/doral, responded to this review Dear Valued Guest,Thank you for sharing experience. We sincerely apologize for the frustration you encountered with the shuttle service, as this is not the level of service we aim to provide. Your feedback has been shared with our team to address this service gap. I am pleased that you found the hotel to be clean and beautiful, however I truly regret the transpiration issue you encountered. I appreciate the feedback and hope to have the opportunity to better serve you in the future.Thank you.Debbie MeilerGeneral Manager

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• User:Walke464

  Trip type: Business

  Salvador is the best bar tender ever. I only stay here.

  17 Mar 2026

  I love this hotel. Salvador at the bar is amazing. He remembers my name ever time and has the best customer service. I only stay here in Doral. Debbie Meiler, General Manager at Ac Hotel Miami Airport West/doral, responded to this review Dear Walke464,Thank you so much for the kind words! We are thrilled to hear that you love staying with us in Doral. Salvador will be especially happy to know he made such a great impression, he truly takes pride in delivering exceptional service and creating a welcoming experience for our guests. We will be sure to share your compliments with him. Thank you again, we look forward to welcoming you back soon!Salud!Debbie MeilerGeneral Manager

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• User:95danal

  Trip type: Business

  Terrible experience. Overcharged my credit card, no refund for my whole trip.

  25 Feb 2026

  This place overcharged my credit card over $800. We checked in on Thursday, February 19th in the evening. The woman working (Asian, did not have a name tag) charged my card the wrong amount without telling me she was charging my card. Said she couldn’t reverse the charges and I would have to speak to the manager the next morning. She blamed the calculator for the wrong amount. The manager did what she could but that overcharge of over $800 is still not back on my card and this has completely ruined my trip to Miami. I called my bank and they confirmed that the hotel has not issued a refund for the over $800 they overcharged my card. Not sure if this is a scam they have going on but I would like my money back as soon as possible!Also, the bedsheets had not been changed from the previous guest as there were make up stains on the sheets and pillow cases. The remote to the tv didn’t work and we couldn’t get any help for either of these issues.Nothing was offered to us for this huge inconvenience. We had to ask if they could at least comp us breakfast. The manager agreed but then the hotel tried to charge us for it when we checked out!I wouldn’t recommend staying here. Terrible experience! Debbie Meiler, General Manager at Ac Hotel Miami Airport West/doral, responded to this review Dear Valued Guest,We sincerely apologize for the experience you described and for the frustration this caused during your stay. This is not the level of service we strive to provide, and we understand how upsetting it is to deal with a billing issue, especially while traveling.Regarding the over authorization, we want to assure you that any unused funds that were authorized are automatically released on the day of check out. Please note that once an authorization is released it can take approximately 7–10 business days for the funds to appear back on your card, depending on your bank or card provider. While we understand your bank advised they could not yet see the released funds, this delay is typically related to processing times outside of our direct control.That said, we take full responsibility for the initial mistake and for the lack of clear communication at check-in. We also sincerely apologize for the housekeeping concerns, the non-functioning TV remote, and the delay in assistance. These issues should have been addressed immediately, and we regret that they were not.Your feedback has been shared with our management and staff so we can address these shortcomings and ensure this does not happen again. We truly regret that your trip was impacted and appreciate you bringing these matters to our attention.Thank you again for sharing your experience and allowing us the opportunity to correct them.Salud!Debbie MeilerGeneral Manager

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• User:289sherrieg

  Trip type: Family

  Nice but won't stay again.

  24 Nov 2025

  The hotel itself is wonderful. The only bad thing was that the shuttle took an hour to pick us up from airport and that the breakfast isn't free for titanium members. You have to pay 20.00 for breakfast, no other choices. Debbie Meiler, General Manager at Ac Hotel Miami Airport West/doral, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay.While we are pleased to know that you found the hotel itself wonderful, we sincerely regret that certain aspects of your experience did not meet your expectations. Please accept our apologies for the inconvenience you encountered.We are truly sorry for the extended wait time for our airport shuttle service. Although we strive to provide timely and reliable complimentary transportation for our guests, operating in a busy city can occasionally result in longer wait times, particularly during peak travel periods. That said, we understand how frustrating this can be and are continuously reviewing our processes to improve the guest experience.We also understand your disappointment regarding the breakfast offering. We greatly value your loyalty as a Titanium member, and your comments regarding pricing and limited options have been noted. Our breakfast offerings follow brand guidelines to ensure consistency across all AC Hotels; however, guest feedback such as yours is important and helps inform future considerations.Your feedback is truly appreciated. While we regret that these concerns influenced your decision not to stay with us again, we sincerely hope to have the opportunity to welcome you back in the future and provide an experience that better reflects our standards of service. Thank you again for sharing your honest feedback.Kind regards,Debbie MeilerGeneral Manager

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