Aloft Miami - Brickell

Recent Reviews: 778

• User:ViajeroESQ

  Trip type: Business

  Urban hospitality chaos

  04 May 2026

  This hotel sits in a borderline location and feels drab. It is overpriced. Yet it is clean and my room was spacious. It feels disorganized and the lobby is in disarray. It is not a business hotel or a family hotel. I think it has a "new economy" niche. Feels a lot like a co-working/co-living space. Breakfast is basic. Amenities are basic yet there are small bright spots like a steamer instead of an iron and a good size safe deposit box. I would not stay there unless there are no alternatives. kathlyn Tancrede, General Manager at Aloft by Marriott Miami - Brickell, responded to this review Thank you for taking the time to share your detailed feedback.We’re glad to hear you found your room clean and spacious, and that a few of our in-room features—like the steamer and safe—stood out during your stay. At the same time, we’re disappointed to learn that other aspects of your experience did not meet expectations.Aloft is designed with a modern, open-concept style that blends social spaces with a vibrant, flexible atmosphere. We understand that this approach may feel different from a traditional business or family hotel, and we appreciate your perspective on how that came across during your visit. Your comments regarding the lobby presentation and overall organization have been shared with our team, as maintaining a welcoming and polished environment is very important to us.We also recognize your concerns about value and breakfast offerings. Feedback like yours helps us evaluate where we can improve and better align the guest experience with expectations.We truly appreciate your insights and hope you might consider giving us another opportunity in the future to provide a more seamless and enjoyable stay.

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• User:ciredeelron

  Trip type: Family

  Rude and dismissive

  17 Apr 2026

  I don’t usually write negative reviews, especially for a stay I didn’t personally pay for, but the way this was handled afterward left a bad enough impression that it’s worth sharing.I stayed here on March 21 after being bumped from a flight and given a voucher by American Airlines. At check-in, I worked with Ayesha, who was kind and helpful. I was traveling with a companion who also had a voucher, and I offered to share a single room with two beds to make things easier on the hotel. My intent was simple. Save the hotel the work of turning over two rooms, and still have the stay attached to my Bonvoy account as a Platinum member.What I didn’t realize is that the hotel immediately checked me out of the system minutes after I checked in. I only discovered this the next morning when my folio showed that I had not stayed there at all. That’s simply not true. I slept in the room.The morning staff told me to call later to have it fixed. When I did, I spoke with manager Elias Garcia. He told me voucher stays “never” receive Bonvoy credit. That would be fine if it were true, but it isn’t. My travel companion, who was in the exact same situation, received full credit for the same night. When I pointed that out, his solution was not to fix my stay, but to suggest removing the points from my companion’s account. That response was honestly pretty shocking. It came across as dismissive and, frankly, a bit condescending.I followed up directly with the General Manager, Kathlyn Tancrede, and never received a response at all.At the end of the day, this isn’t about trying to game the system. The hotel was paid for the room. I stayed there. The record just doesn’t reflect that because of how the reservation was handled on their end. I actually tried to do the hotel a favor, and it ended up costing me.What’s frustrating is that this could have been a very easy fix, or at the very least a conversation. Instead, it was brushed off, and then ignored.For what it’s worth, the front desk experience in person was positive, and the property itself was fine. But how a hotel handles issues after the fact matters just as much as the stay itself. In this case, it fell well short. kathlyn Tancrede, General Manager at Aloft by Marriott Miami - Brickell, responded to this review Dear Guest,Thank you for taking the time to share your experience. I’m truly glad to hear that your arrival and interaction with Ayesha were positive, though I’m very sorry for the frustration you experienced afterward.I would also like to personally apologize for not responding to your initial email. Unfortunately, it was filtered into my spam folder and not seen in a timely manner. I understand how that may have felt, and I’m sorry for any impression that your concerns were being overlooked.I understand you were able to connect with our manager, Elias Garcia, who took the time to review your stay with you. As part of Marriott Bonvoy Terms & Conditions (Sections 2.1 and 2.3), qualifying nights and points are awarded only on “Qualifying Rates,” meaning reservations booked directly through Marriott channels. Stays paid through third parties—including airline vouchers such as those issued by American Airlines—are not eligible for earning nights or points.That said, I completely understand how the overall experience and inconsistency you encountered felt frustrating, and for that I sincerely apologize. As a gesture of goodwill, I would be happy to add 5,000 Marriott Bonvoy points to your account.We truly value your loyalty and appreciate you bringing this to our attention. I hope we will have the opportunity to welcome you back and provide you with the seamless experience you deserve.

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• User:Joseph F

  Trip type: Solo travel

  Cozy cool Miami hotel Pet friendly fun vibes!

  14 Apr 2026

  The room was clean and modern looking. Check in was fast and friendly! The fridge worked very well to keep drinks cold! The city view outside balcony had chairs and had a good view of the nearby condo towers in Brickell Miami!The bar downstairs had a evening happy hour and everyone seemed to be enjoying themselves!The neighborhood is safe and quiet at night and there is a liquor store across the street and also a gas station to get cold beer and snacks from! McDonalds and Wendy's is just down to the right and there is a publix down to the right and there is also a free Metromover light rail station over to the right across from the hotel which is a free fast way to get around Downtown Miami! Lots of high end shops and restaurants around the Brickell area which is a short walk!I would definitely stay here again!

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• User:677sergeyz

  Trip type: Business

  Overdue for a good update.

  12 Mar 2026

  Despite a very responsive and wonderful team and funky lobby vibe this property has aged and rooms are getting a bit gross. Walls are paper thin so when a group of cruise travelers has a one night layover you won’t get any rest. kathlyn Tancrede, General Manager at Aloft by Marriott Miami - Brickell, responded to this review Dear Guest,Thank you for sharing your feedback and for recognizing our team and the unique vibe of our lobby. We’re truly glad to hear that our staff made a positive impression during your stay.At the same time, I’m very sorry to learn that the condition of the room and the noise levels impacted your experience. We understand how important a comfortable, restful environment is—especially for guests staying with us before or after travel. Your comments regarding the room condition and soundproofing are being shared with our leadership and maintenance teams so we can continue to prioritize improvements where needed.We genuinely appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to do better. We hope to have the chance to welcome you back in the future and provide you with a stay that is much more relaxing and enjoyable.

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• User:232robf

  Trip type: Business

  I Was Stabbed by a Needle in My Hotel Bed — Marriott’s Response Was Worse Than the Incident

  17 Feb 2026

  While staying at Aloft Miami Brickell, a Marriott-branded property, I was physically stabbed by a needle embedded inside the bedding.This was not debris. Not a loose object on the floor. Not a minor inconvenience. It was a needle concealed within the blankets that penetrated my skin in my glute area when I laid down in bed.This presents a serious biohazard and bloodborne pathogen risk.I immediately reported the incident to hotel management.The response was dismissive and procedural. There was no urgency, no meaningful concern for medical risk, and no serious effort to address the gravity of what occurred.The item was “secured.” The room was “removed from service.” But the fact remains: a guest was stabbed by a hidden needle in a Marriott-branded hotel bed.I escalated the matter to Marriott Corporate. That process was equally disappointing. There was minimal engagement, no meaningful resolution, and no clear accountability.This property operates under the Marriott name, and guests reasonably assume Marriott-level safety standards. However, when a serious incident occurred, the corporate support structure appeared ineffective.If a needle can be embedded in bedding without being detected during housekeeping and inspection, that raises significant questions about cleaning protocols and quality control.This is not about inconvenience. It is about guest safety.A hidden needle in hotel bedding is a severe health risk. It should be treated as such.I am documenting this publicly because internal escalation channels did not produce an adequate response.Marriott Corporate leadership is welcome to contact me directly to address this matter appropriately.Until then, future guests should understand that even a preventable physical injury at this property may not be handled with the seriousness it deserves.Do better. This isn’t over! kathlyn Tancrede, General Manager at Aloft by Marriott Miami - Brickell, responded to this review Thank you for sharing your feedback regarding your stay at Aloft Miami Brickell. We regret the concern described and appreciate the opportunity to clarify the actions taken.Please note that our team responded immediately once the matter involving a Clothing Pin was reported. I met with you in person to review the situation, offer support, and ask if you would like medical attention, which you declined while advising that the skin was not broken. We also offered to arrange a deep cleaning and service of the room; however, this was declined, and the guestroom remained under Do Not Disturb status for the duration of your stay.Within approximately 30 minutes of our initial conversation, written communication was provided outlining a goodwill compensation gesture while we proceeded with an internal review. This gesture was ultimately declined. The item presented was secured, the room was removed from service as a precaution, and the concern was escalated to hotel leadership as well as Marriott above-property teams for further review.We take guest safety and cleanliness seriously and addressed this matter with prompt attention and thorough follow-up. Should you wish to discuss your experience further, we remain available to connect with you directly.Thank you again for your feedback.

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