Castle Beach Club Condominiums By Design Suites

Recent Reviews: 1402

• User:Somndude

  Trip type: Family

  Cheaper, but you get what you pay for. rude front desk, tough communication, spend a bit more if it’s your 1 shot a year

  22 Apr 2023

  Front desk is super rude. The place is very dated and run down. Understand what you are getting into. This is just a bunch of management companies, no real contact person and if you have an issue, good luck . Is on the beach, but go further south.

• User:valegm07

  Trip type: Family

  STAY AWAY!!!!!!

  02 Sept 2022

  Oh my god, where do I begin? Service or the condition the room was in???? Front desk staff is rude and will not try to help you in ANY way. The room is absolutely atrocious… patches of paint, damaged furniture, it’s peeling, broken and basic. I don’t want to sound privileged but holy sh*t is this terrible. The walls are completely damaged, cables to the tv running up the wall. We have five hangers and no drawers at all. There’s orange spots on every single wall from got knows what. Mattresses don’t have covers, I am terrified to even look under the sheets. All I can say is that this is the worst possible place you can ever stay in. Im not one to write reviews but they deserve it.

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• User:BoardingPass361175

  Trip type: Friends getaway

  Horrible check in

  13 Nov 2021

  Terrible service, We booked a room one day before, when We arrived, front desk was closed so We have to call to a number where they took 1 hour to find our reservation, they put me on hold several times after 1 hour wait on the phone call the lady on the phone want to come to Alexander hotel do to the paper work in order to get my room….whats going on!!! Where do you see this situation in the world??! You booked a room in a hotel but when you get there they ask to go to another hotel to fill the paper work in order to check in??! Horrible experience at 1:30 am , don’t go to this hotel

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• User:Ximena R

  Trip type:

  It is not a good option.

  25 Aug 2021

  Does not include maid or change towels during stay. The rooms and common areas look like the '90s with no maintenance. The pool area does not have any shaded or umbrella spaces. They offer you the possibility that up to 15 days before check-in to receive shipments, but when they arrive they return them for not having a room number !!! (impossible to have room number prior to checkin .... nonsense). The reception staff are not friendly at all.Something positive could be the parking and valet parking service and the kitchenette in the room, just to mention something not negative!

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• User:vivianm360

  Trip type:

  Most Disgusting Mattresses With No Mattress Cover!

  04 Aug 2021

  Valet is confusing, you have to carry your luggage up a hill and 14 steps in order to get a luggage cart, front desk is rude, rooms are dirty, beds have no mattress cover, with mold and dried urine all over the mattress. Obviously known to them because the bottom was worse, as if it was just turned over. One toilet paper left in room with no access to more or to towels. There is no maid service although the ad does say so. There is no tiki bar in the sense you would believe. It is a concrete building with garage doors that closes on Sunday at 5 PM and did not open on Tuesday at all. There are no chairs in the pool area. There are huge rust stains in the pool and the surrounding partitions. They leave a coffee maker in the room but no coffee, not even one slip. They warn you not to leave the balcony door open because the a/c will condensate. We were not in the room much but we always kept the door closed and the a/c was leaking the whole time. We had to place one of the precious towels on the floor and almost slipped more than once. I am 61-years-old and in the last 20 years I have traveled a lot. I have never, ever had a worse experience, when I was supposed to be on vacation. If you rent through any source other than their hotel site, there is no early check in. Why, don't we pay too? Their lack of hospitality shows in that I called hotels.com to tell them my situation and they left a voicemail for the hotel, since they didn't answer the phone. Two days later, they still have not responded to hotels.com. If you want to have a pleasurable experience, stay away from this hell hole. I have pictures and videos. I filed a complaint with the Florida Department of Health and I am filing another with the Florida Department of Agriculture and Consumer Services and with the CDC, in the hopes they correct all the violations and no one else has to suffer. Mold is a killer. CDC says remove the mold or remove yourself. We all had respiratory and digestive issues during our stay that have since subsided.

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