Essex House By Clevelander

Recent Reviews: 2310

• User:munazza b

  Trip type: Friends getaway

  Genuine hospitality!

  10 Jun 2026

  David was wonderful! From when I walked in it felt warm and welcoming. He helped me get checked in quick and efficiently. He definitely made me feel welcomed! Thank you David!

• User:Danielle R

  Trip type: Couples

  My stay at the Essex House n Miami was great due to Joesph & Joel

  21 May 2026

  I was originally booked to stay at the Clevelander for my birthday, but Priceline messed up my reservation, so I was helped by Joseph at the front desk and he was able to place me in a great room right around the block at the Essex House which by the way smells great al through the hotel and is literally 2mins from the beach. He was great, very understanding and very helpful to the point the next time i will be contacting him directly to book any future trips to Miami. Once we were set at the Essex House we were also attended to by another great gentleman by the name of Joel who was also great and very helpful and understanding the customer service received from Joseph and Joel was EXCEPTIONAL and very much appreciated! We stood in from E5 which was suite 5 and the room was huge, very clean, smelled good and felt as if we were home which was also great. The area is top tier everything is walking distance and being around the corner from ocean drive was perfect because late at night the noise level is perfect to the point we got good nights of sleep. Other then that my experience was good thanks to the service provided, so thank you Joseph and Joel we look forward to coming back just off the strength of you guys. General Manager, Guest Services / Front Office at Essex House by Clevelander, responded to this review Dear Valued Guest,Thank you for sharing such thoughtful feedback about your stay at Essex House by Clevelander. While we regret that the initial reservation issue impacted the start of your birthday trip, we are delighted to learn that our associates Joseph and Joel provided such exceptional care and hospitality throughout your visit. We are also pleased you enjoyed the comfort and spaciousness of your room and the relaxing atmosphere. It is also great that our convenient location near the beach and local attractions worked well for you. Your kind recognition of both team members will certainly be shared with them, as feedback like yours truly means a lot to us. We look forward to welcoming you back to Miami again in the future.Hotel Management

  Read more

• User:Chrs87

  Trip type: Couples

  Good value for money (with the right expectations)

  25 Apr 2026

  I stayed here several times in the mid-2010s and the vibe, decor and guest profile have definitely changed a lot since those days. The property feels much more like an overflow for the Clevelander and its rowdy crowds than the separate, quieter, and more classy property it used to be.Location is (obviously) still fantastic if you want to be in South Beach, and we got great value for money on our stay compared with nearby properties (about $200 a night for a superior room over a weekend).The bathroom was a bit dated and the lighting bizarrely harsh, but the room was otherwise fine for the price we paid: spacious, reasonably modern, and in decent condition. Soundproofing was surprisingly good given the room was practically right above the unspeakably noisy “Bacon Bitch” which has replaced the previous hotel bar (and seems to attract a very trashy clientele). Staff were friendly. Mandatory “resort fee” was annoying but is par for the course in America these days.I would stay again but it definitely helps to go in with the right expectations! General Manager, Guest Services / Front Office at Essex House by Clevelander, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review. We are pleased you found great value for your weekend and enjoyed the prime South Beach location. It is great to hear the room felt spacious and contemporary, and that the atmosphere was tranquil despite the lively surroundings. Friendly service is something we're proud of, so your kind remark there means a lot. We also appreciate your honest thoughts regarding the bathroom and lighting. Knowing you'd consider staying again is the best compliment we could receive. We appreciate your patronage and look forward to seeing you soon.Hotel Management

  Read more

• User:Will F

  Trip type: Family

  Ok hotel, but they take money from you and then ignore you.

  13 Apr 2026

  Hotel is ok, very basic rooms. Great location, but the walls are thin, and it's noisy. First night, had inconsiderate staff banging buckets around outside our room at 2:30am - made no sense. Breakfast offering was good.Had a lovely chap checking us in, told us we had paid all taxes and fees up front. No other fee info given. Nothing mentioned on check out, apparently all fine. Then got a charge to the credit card after we'd left, with no explanation. I have tried several times to query it, but no response at all.Feel like we have been robbed. General Manager, Guest Services / Front Office at Essex House by Clevelander, responded to this review Dear Valued Guest,We are pleased to know that you enjoyed our convenient location and breakfast. While we are glad your initial check-in experience was positive, we regret to learn about the charges on your account after check-out and the confusion this has caused. We take this matter seriously as we always strive to ensure accurate billing. Thank you for bringing this to our attention; we will address your concerns with the appropriate individuals. Additionally, we are sorry for not meeting your expectations with the room and for the disturbance you encountered during the night. We will share this with our team for further improvements. We truly appreciate your feedback and hope to have the opportunity to restore your confidence in the future.Hotel Management

  Read more

• User:Piyush K

  Trip type: Family

  Money Diggers

  07 Apr 2026

  This hotel is a complete disaster. The management is utterly inconsiderate and money-grubbing. My flight was canceled due to severe weather, and instead of refunding my money, they refused to do so. My friend and I had planned to meet at this hotel in Miami, but I couldn’t make it, while he did. We had booked two nights there, but my friend couldn’t even spend another night in that hotel. He complained about the mosquitoes buzzing in his room and the overall poor maintenance. The hotel mugged my $800. The front desk doesn’t pick up the phone, the reservation staff aren’t ready to help as well. While the hotel manager, Joel, and Receptionist Garfri, said the hotel doesn’t charge for no-shows, the hotel management totally denied the refund request when my travel agency reached out to them.My friend who checked out after his first night in the hotel asked for the refund for the remaining night on the booking, the hotel manager said that they will refund but same story, no refund when travel agency reached out. General Manager, Guest Services / Front Office at Essex House by Clevelander, responded to this review Dear Valued Guest,We apologize for the inconvenience you experienced with your reservation, especially given the circumstances surrounding your travel disruption. We understand there may have been confusion regarding our no-show and cancellation policies, which are typically outlined in the terms of your reservation. We are also sorry for the difficulty you had in reaching our team for assistance, as this does not meet the standard of service we aim to provide. Thank you for bringing these issues to our attention. We will address your feedback with the appropriate individuals. Additionally, we are disappointed to hear about the concerns raised by your friend, as we strive to ensure that every guest has a pleasant stay. We hope to have the opportunity to welcome you back under better circumstances.Hotel Management

  Read more