Fairfield Inn & Suites Miami Airport South

Recent Reviews: 1160

• User:Chelsea P

  Trip type: Family

  Roaches 🪳

  15 Apr 2026

  I stayed at the Fairfield Marriott Inn & Suites on my recent trip to Miami. The location was close to the airport and they even have a shuttle service that will pick you up from the airport. We stayed here before our cruise. The rooms are very dated and need a refresh. We also found a roach in our room which is absolutely disgusting given they charge $400 a night. Stay somewhere else. When we alerted the front desk, nothing was done. When we let the manager know in an email, we were issued an apology. Only after contacting Marriott directly were we offered any kind of compensation in Bonvoy points.

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• User:ianmP334EO

  Trip type: Family

  Truly awful beds

  01 Mar 2026

  The hotel location is ok and the staff was nice, but sleeping here is terrible. Loud air conditioners, worn out pillows, and quite possibly the worst mattress I've ever slept on. I barely got any sleep. This hotel is in desperate need of refurbishment. Saritha Roach, Guest Services / Front Office at Fairfield by Marriott Inn & Suites Miami Airport South, responded to this review Dear IanmP334EO,Thank you for taking the time to share your feedback. While we’re pleased to hear that you appreciated our location and found our team to be welcoming, we are truly sorry to learn that your sleep experience fell so far below expectations.A restful night’s sleep is one of the most important parts of any stay, and we regret that the mattress, pillows, and air conditioning noise prevented you from being comfortable. Your comments regarding the condition of the beds and the need for refurbishment are taken very seriously. We are currently reviewing our room standards and maintenance processes, and feedback like yours helps us prioritize improvements.We understand how frustrating it must have been to leave feeling exhausted rather than refreshed, and for that, we sincerely apologize. Thank you again for your honest feedback — it truly helps us improve.

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• User:Tereasa H

  Trip type: Solo travel

  Karen was amazing!!!

  28 Feb 2026

  I excited ship with a terrible virus. I could not fly home on Friday so my husband booked Fairfield Inn and changed my flight to Saturday. Karen at the front desk (2/27/26) was so kind. She helped me get into a room early, offered me tea to take to my room and gave me an extended checkout the next day since my flight was at 4:00. She offered me takeout delivery menus and made sure I was well taken care of. Thank you Karen. Excellent employee who truly cares. Saritha Roach, Guest Services / Front Office at Fairfield by Marriott Inn & Suites Miami Airport South, responded to this review Dear 451tereasah,Thank you so much for sharing your experience. We’re truly sorry to hear you were feeling unwell during your travels, but we’re very glad that Karen was able to provide comfort and care when you needed it most.Going above and beyond for our guests — especially during challenging moments — is exactly the kind of hospitality we strive to deliver at Fairfield Inn. It’s wonderful to hear that Karen was able to assist with early check-in, extended checkout, and thoughtful touches like tea and meal suggestions to help make your stay more comfortable.We will be sure to recognize Karen for her exceptional service. She truly embodies the spirit of caring hospitality, and your kind words mean a great deal to our entire team.We hope you’re feeling much better now and that the rest of your journey home was smooth. Should your travels bring you back to us, we would be delighted to welcome you again under much healthier circumstances!

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• User:Penelope S

  Trip type: Couples

  OK

  12 Feb 2026

  It was ok. We were given an upgrade as a Marriott member. The bed was sub par. The breakfast was the usual..some good, some bad. The staff was super. Saritha Roach, Guest Services / Front Office at Fairfield by Marriott Inn & Suites Miami Airport South, responded to this review Dear Penelope S,Thank you for taking the time to share your feedback. We truly appreciate your loyalty as a Marriott member and are glad we were able to provide you with an upgrade during your stay.While we’re pleased to hear that our staff made a positive impression, we’re sorry that the bed did not meet your expectations and that breakfast was only partially satisfying. Your comments are very helpful, and we will share them with our housekeeping and culinary teams to ensure we continue improving the overall guest experience.We hope to have the opportunity to welcome you back and provide a stay that exceeds expectations next time.

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• User:grlskas

  Trip type: Friends getaway

  Not a good day at this Marriott

  04 Feb 2026

  To start, the hotel is very comfortable, great breakfast, parking underneath the building, quick shuttle to airport. That is where it ended for us. We stopped to check in and leave our luggage before we dropped our car at the airport. It was 2:50 p.m., check in is at 3:00 p.m. She had a list of people that had tried to check in and couldn't mine was added to that list (which we don't know why and it was never mentioned again) She said the system was down, but she typed in all our information for check in anyway ??? Ok, I get that, come back in an hour...She told us where the shuttle picks up and to call if we want to know when it was was arriving....bad information. So we dropped of the car and went out to the shuttle pick up areas and stood there as the shuttle drove right by....I called the hotel and she asked if I had called before...apparently you have to call when you get to the pickup so they STOP to pick you up. First time in all my travels I have ever had this happen. So then we waited another 30 minutes...fortunately by then our room was ready, however since we had prechecked earlier with all our information, we had to give it to her again... Needless to say their processes were horrible and so was the service. Were they nice, yes, was it a long long long mess of issues, yes. Come to find out the ONE person at the front desk was trying to check in all the people, that 'couldn't check in before' and she also was handling the Shuttle calls. So she had no help. Our Shuttle driver Miguel, who couldn't speak English, was less than kind. To top it off when we were leaving in the early morning, the person that finally walked out from behind the 'curtain' was rude. I know help is hard to find...but come on Marriott your members deserve better. Also, I had called the hotel a week before my arrival to get instructions on how to find the shuttle and the process...guess what while on the phone she answered one question then ignored me and talked to someone else that was there..without saying one second...then I waited 5 minutes and hung up!There are plenty other hotels in the area that provide shuttle service, check them out. Saritha Roach, Guest Services / Front Office at Fairfield by Marriott Inn & Suites Miami Airport South, responded to this review Thank you for taking the time to share such detailed feedback about your recent stay. While we are pleased to hear that you found the hotel comfortable and enjoyed the breakfast and parking convenience, we are truly sorry that multiple service and communication issues overshadowed your experience.What you described at check-in, with system issues, repeated information requests, and extended wait times, is not the smooth and welcoming arrival we strive to provide—especially for our Marriott Bonvoy members. We also regret the confusion surrounding the shuttle process. Clear instructions should have been provided in advance and at arrival, and we understand how frustrating it must have been to miss the shuttle. While staffing challenges can occur, they should never impact the level of service our guests receive, and this is not the standard we expect from our team.Your comments have been shared directly with our management team. We appreciate you bringing these concerns to our attention, as they help us identify where improvement is needed.Thank you again for your honest feedback. We regret that we did not deliver the experience you deserved and hope we may have the opportunity to restore your confidence in us in the future.

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