Four Points By Sheraton Miami Airport

Recent Reviews: 362

• User:Starr H

  Trip type: Solo travel

  Serious Cleanliness & Sanitation Issues – Disappointing Response from Managemen

  09 Apr 2026

  I recently stayed at the Four Points by Sheraton Miami Airport from April 8–10, and unfortunately this was one of the most concerning hotel experiences I’ve had primarily due to serious cleanliness and sanitation issues.To start on a positive note, the front desk staff were professional and accommodating, which I appreciated. However, the condition of the room itself was unacceptable: • A strong sewage odor upon entering the room • Bedding that appeared not properly cleaned, including used tissue found in the bed • A dirty toilet, which I had to clean myself • A towel provided with visible hair, appearing used • Gnats/fruit flies present in the restaurant during dining • Non-functional WiFi, preventing me from working during my stayI was also recovering from dental surgery at the time, which made the situation even more difficult to manage.What is most disappointing is not just the condition of the room, but the response from management after the fact. Despite acknowledging that these issues fell below their standards, the hotel declined to provide a reasonable resolution beyond a minimal adjustment.At this point, I have escalated the matter to Marriott International Customer Care for further review.For a Marriott-branded property, basic cleanliness and room readiness should not be inconsistent or dependent on guest complaints after check-in.I would strongly encourage management to take a closer look at housekeeping and quality control processes to ensure this does not happen to future guests. Amanda Graham, General Manager at Four Points by Sheraton Miami Airport, responded to this review Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I sincerely apologize for the conditions you described, particularly those related to cleanliness and overall room readiness. The items you mentioned, including the bedding, bathroom condition, and odor concerns, fall below the standards we strive to uphold, and I understand how frustrating and uncomfortable this must have been, especially given that you were recovering from dental surgery during your stay. While I truly regret that this was your experience, I do want to note that when we interacted during your stay to assist with extending your reservation, these concerns were not brought to our attention at that time. Had we been made aware, we would have immediately taken steps to inspect the room, arrange a room move, or otherwise correct the issues to ensure your comfort. Not having the opportunity to address these matters during your stay limited our ability to resolve them in real time. It is disappointing to hear that after our email correspondence apologizing for your experience and extending compensation although we were never given the chance to make it right, there are even more issues that arose during your stay that you failed to mention the issue with fruit flies and lack of wifi connectivity. We do take feedback like yours seriously and have addressed these concerns with our housekeeping and engineering teams to prevent similar occurrences moving forward.

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• User:Wsmelser

  Trip type: Solo travel

  Thank you Lana for early arrival and pizza recommendations and being there again at checkout! You’re the BEST!!!

  24 Mar 2026

  Wonderful Hotel!!! Nice rooms. Excellent staff Amanda Graham, General Manager at Four Points by Sheraton Miami Airport, responded to this review Thank you for your kind words. We are so glad to hear Lana was able to assist with your early check in and provide the service we strive to achieve. We hope to welcome you again soon!

• User:FunGirl4evs

  Trip type: Solo travel

  Compassionate staff, clean rooms, convenient location

  16 Mar 2026

  My American Airlines flight was cancelled so they gave me a voucher to 4 Points Miami Sheraton. AA input the wrong date on the voucher which I didn’t realize until arriving at the hotel and they told me the room was reserved for the night before & they were currently fully booked & couldn’t accommodate me. After 36 hours of issues with American Airlines and a 5:40am flight the next day I was devastated. They allowed me to stay in the lobby while I attempted to contact AA about the airline’s mistake. While I was still on hold with the airline, Maria & Destin were able to find a cancellation room and they gave it to me. I was tired, frustrated, and just wasn’t sure what i was going to do but because of their kindness / compassion and desire to find a solution they literally saved the day for me. I am so very grateful to them. The room is lovely and I am so relieved to have a place to rest until my early morning flight. Destin & Maria, I cannot thank you enough for being problem solvers with big hearts! I highly recommend this hotel. It’s a convenient location to the Miami airport, it’s clean, and best of all - the staff that I’ve encountered (Maria & Destin) are amazing!!!! Amanda Graham, General Manager at Four Points by Sheraton Miami Airport, responded to this review Thank you for taking a moment to share your experience with us. We regret that you had troubles with your flight and that it started off sour however we are so relieved and proud of our team being able to assist you and accommodate your stay! We hope to welcome you again soon if you are ever in the area, under better circumstances. Safe travels!

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• User:annarchynyc

  Trip type: Couples

  Surprisingly great!

  14 Mar 2026

  Our first time trying a Four Points. It's about two miles from the airport. We had an excellent experience at this Four Points by Sheraton Miami Airport. Great bed and very pristine room. There is also an outdoor pool. Lindsey at check-in was so sweet, polite, and professional. There is a very quick and convenient airport shuttle (with very nice drivers) that runs on the half hour between 4AM-11PM, otherwise hourly. We ate at the restaurant downstairs ("Cascada") and the spectacular Nick waited the table. Friendly, nice, and so eager to please. He made our stay even better. Ask about the happy hour. There were also interestingly-named, local brews on tap. Amanda Graham, General Manager at Four Points by Sheraton Miami Airport, responded to this review Thank you for taking the time to share your experience at our property. We will be sure to share our comments about your check in process with Lindcey as wll as delighted to hear you were able to enjoy and inquire about our Best Brews program and that Nick was helpful and accommodating. We hope to welcome you again soon.

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• User:Tassiano N

  Trip type: Business

  Outstanding Service

  11 Mar 2026

  I had an excellent experience at Four Points by Sheraton Miami Airport.I would especially like to recognize Lana and Lindcey for their outstanding service. They were incredibly kind, always welcoming with a smile, and attentive to every request. Their friendliness and professionalism truly made my stay more enjoyable and comfortable.Thank you, Lana and Lindcey, for making my stay so special! ⭐ Amanda Graham, General Manager at Four Points by Sheraton Miami Airport, responded to this review Thank you for your kind words! We are so happy that Lindcey and Lana were able to make your stay special. We will be sure to share your comments with them and we hope to welcome you again soon!

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