Grand Beach Hotel Surfside West

Recent Reviews: 421

• User: Joel M

  Trip type: Business

  Poor Customer Service

  very poor customer service. note polite Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside West, responded to this review Dear Valued guest,Thank you for taking the time to share your feedback. We are very sorry to hear about your impression of our service, as providing warm, polite, and attentive hospitality is something we take great pride in.At this time, we were unable to… Read morevery poor customer service. note polite Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside West, responded to this review Dear Valued guest,Thank you for taking the time to share your feedback. We are very sorry to hear about your impress… Read more

• User: Mordi M

  Trip type: Family

  Air conditioners don’t work and nobody cares.

  We stayed here during the Christmas holidays 2024. We were paying $800 US plus tax for our room per night. The room had no air conditioning did not work and the management did not seem to care. They offered no help or compensation or cared about fixing it and we were here for 10 days. One of our kids kept waking up all night, which kept us up because of the heat in the room. We spoke to the manage… Read moreWe stayed here during the Christmas holidays 2024. We were paying $800 US plus tax for our room per night. The room had no air conditioning did not work and the management did not seem to care. They offered no help or compensation or cared about fixing it and… Read more

• User: joy b

  Trip type: Family

  Beware terrible no Air conditioning

  Absolutely a terrible experience. The AC does not work in the hotel because they are built into the walls. The staff will actually tell you that it does not work. Ron at the front desk is absolutely Terrible to deal with. He’s extremely condescending. The hotel is very run down and might have been decent at most 10 years ago. Beware stay anywhere else Mia Simmonds, Marketing at Grand Beach Hote… Read moreAbsolutely a terrible experience. The AC does not work in the hotel because they are built into the walls. The staff will actually tell you that it does not work. Ron at the front desk is absolutely Terrible to deal with. He’s extremely condescending. The hote… Read more

• User: Cory B

  Trip type: Family

  THE WORST HOTEL EXPERIENCE OF OUR LIFE

  This was the worst experience I have ever had at a hotel IN MY LIFE. The hotel has known issues with air conditions not working. We had to change rooms only to find ourselves backing onto a TERRIBLY LOUD loading dock at the rear half of the hotel. Every morning we were woken up at 6am lasting until about 8am. The hotel staff mocked us and made the situation worse than you can imagine. Terrible hot… Read moreThis was the worst experience I have ever had at a hotel IN MY LIFE. The hotel has known issues with air conditions not working. We had to change rooms only to find ourselves backing onto a TERRIBLY LOUD loading dock at the rear half of the hotel. Every mornin… Read more

• User: B B

  Trip type: Family

  Poor advertising

  We were very disappointed to find out that the room we saw online doesn’t even exist at the hotel. The woman at the front desk was very gracious and understanding. She spoke to the manager who said he couldn’t help us with our issue. Everyone who worked at the front desk was so nice and helpful. Was very disappointing that they wouldn’t stand behind their own websites photos. Miroslava Petrov,… Read moreWe were very disappointed to find out that the room we saw online doesn’t even exist at the hotel. The woman at the front desk was very gracious and understanding. She spoke to the manager who said he couldn’t help us with our issue. Everyone who worked at the… Read more