Grand Beach Hotel Surfside

Recent Reviews: 3140

• User: X1853GRrobertz

  Trip type: Couples

  Very disappointing experience — poor communication and multiple room issues

  Very disappointing experience — poor communication and multiple room issuesUnfortunately, my experience at Grand Beach Hotel Surfside was extremely disappointing.My flight to Miami was cancelled, which was completely outside of my control, and I was unable to arrive for my first night. I contacted the hotel in advance to explain the situation and requested that the unused night be refunded. Despit… Read moreVery disappointing experience — poor communication and multiple room issuesUnfortunately, my experience at Grand Beach Hotel Surfside was extremely disappointing.My flight to Miami was cancelled, which was completely outside of my control, and I was unable to… Read more

• User: Pedro C

  Trip type: Couples

  Incredible hotel, exceptional people

  We had an outstanding stay, and what really set this place apart was the people.Jadyn, the manager, is exceptional. She is attentive, genuinely warm, and clearly leads by example. You can tell the standard of service here comes from the top, because every interaction with her team reflected the same care.At the front desk, Iara and Sancha were fantastic. Both were patient, efficient, and made ever… Read moreWe had an outstanding stay, and what really set this place apart was the people.Jadyn, the manager, is exceptional. She is attentive, genuinely warm, and clearly leads by example. You can tell the standard of service here comes from the top, because every inte… Read more

• User: Shimon C

  Trip type: Business

  Worst hotel of my life

  ? 1 STAR – ABSOLUTELY DO NOT RECOMMENDAbsolutely one of the worst hotel experiences we have ever had.We arrived to find our room dirty, with sand all over the floor. This is completely unacceptable for a hotel that claims to provide a certain standard of service.To make matters worse, the air conditioning makes an absolutely unbearable noise, to the point that it is impossible to sleep properly. W… Read more? 1 STAR – ABSOLUTELY DO NOT RECOMMENDAbsolutely one of the worst hotel experiences we have ever had.We arrived to find our room dirty, with sand all over the floor. This is completely unacceptable for a hotel that claims to provide a certain standard of servi… Read more

• User: S R

  Trip type: Family

  10 out of 10

  Real great place to stay, the service and cleanliness are impeccable And great amenities Shout out to Ivy at front desk Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside, responded to this review Dear Valued guest,Thank you for sharing such a wonderful review!It is incredibly rewarding to know that you had such an enjoyable stay with us. We're delighted that our service, cle… Read moreReal great place to stay, the service and cleanliness are impeccable And great amenities Shout out to Ivy at front desk Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside, responded to this review Dear Valued guest,Thank you for sharing s… Read more

• User: Paradise289428

  Trip type: Solo travel

  Pool ?? water temperature was great lobby was great and service was great

  I had the time of my life with this experience and service of this beautiful hotel Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside, responded to this review Dear Valued guest,Thank you so much for your fantastic 5-star review!We are absolutely delighted to hear that you had the time of your life during your stay with us. It is wonderful to know that you enjoyed our beautif… Read moreI had the time of my life with this experience and service of this beautiful hotel Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside, responded to this review Dear Valued guest,Thank you so much for your fantastic 5-star review!We are ab… Read more