Hampton Inn & Suites Miami-Doral/Dolphin Mall

Recent Reviews: 1361

• User:Karmeleve e

  Trip type: Family

  I had to buy my own plunger

  05 Jun 2026

  I am currently here at this hotel. I got a 2 bed suite with sofa bed. The toilet in my room is stopped up. No one has done #2 yet. I went to the front desk to ask for a plunger, Sean said we dont have any. I was confused. He said the plungers are locked in the house keeper room. Sean said he doesnt have access to house keeping room. He offer to change the room to a basic room. I said we all can not fit in a basic room, it is 5 of us. I paid for a suite. All i need is a plunger. A random guy offered to buy a plunger. I told him thanks, but I will go get one myself. Sean, from the front desk seems ok with us walking to get a plunger. No plunger and no access to the house keeper room is un-heard of. Dont care for a refund. Just wanted help when needed. Not being ignored. Do not stay here. Alexis Iglesias, Guest Services / Front Office at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience you and your family experienced during your stay.Reading your review, we completely understand why you were disappointed. When a guest encounters an issue with their room, especially something as essential as a functioning restroom, they should receive prompt assistance without having to leave the property and purchase supplies themselves. The fact that you felt unsupported while simply trying to resolve a basic maintenance issue is deeply concerning to us.We also understand your frustration after booking and paying for a suite to comfortably accommodate your group of five, only to be offered a standard room that would not have met your needs. While our team attempted to provide an alternative solution, it is clear that we did not adequately address the actual problem or provide the level of service you deserved.Most importantly, we regret that you were left feeling ignored. We are disappointed to learn that we failed to provide that support during your stay. Your comments regarding access to maintenance equipment and our response procedures have been shared with hotel leadership for immediate review so that situations like this can be handled more effectively in the future.We sincerely appreciate your feedback because it highlights an area where we must do better. Please accept our apologies for the inconvenience and disappointment this experience caused you and your family. We hope you will give us the opportunity to restore your confidence in us should your travels bring you back to the area.

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• User:Kim T

  Trip type: Family

  Outdated rooms but free breakfast.

  02 Apr 2026

  Outdated room. No cable tv or way to access streaming. Our TV only had antenna. Sheets did not fit bed and are itchy. The room needed a good scrubbing. Dirt caked around baseboards and holes in carpet but sheets appeared clean. Did have free breakfast. However they did not accommodate food allergies even though a sign is out at breakfast stating they did. No lactose free options for those who are intolerant to lactose. Alexis Iglesias, Guest Services / Front Office at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet expectations, and we appreciate your honesty in highlighting these concerns.It’s disappointing to learn that the condition of the room, including cleanliness and overall upkeep, fell short. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams so these issues can be addressed promptly and thoroughly.Regarding the bedding, we understand how important comfort is to a good night’s sleep. Your feedback about the sheets will be taken into consideration as we evaluate upgrades to our linens.We’re glad you were able to enjoy the complimentary breakfast, but I sincerely regret that we did not meet your dietary needs. While our signage indicates that guests with allergies or dietary restrictions should notify our staff so we can check for available alternatives, we understand how frustrating it is when those options are limited. Unfortunately, lactose-free items were not available at that time, and we sincerely apologize for the inconvenience.Your feedback highlights several areas where we need to improve, and we are taking it seriously. We hope you might consider giving us another opportunity in the future to provide a much better experience.

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• User:Julie Z

  Trip type: Couples

  Sheets don't fit the bed

  02 Mar 2026

  We stayed at this property twice, at the beginning and end of our vacation. I always peek at the bed corners upon arrival looking for pests, which I did not find. However, the sheets are WAY not deep enough for the thick mattress. The first night I worried that they would slip off in the middle of the night, and we’d have a crappy night’s sleep fighting with sheets. That didn’t happen initially, but when we return it did. Both sides of the king bed were off in the morning, it was not restful. This should not be an issue. I also had to get someone up to the room because the heat would not shut off. I set the heat to 68, and by the time I called the front desk, the thermostat was registering 80. A staff person did arrive, but told me I had to ride it out, that he was confident it would eventually reset. Now, it did reset about 15 minutes later, but again, this should not be happening. Especially when the staffer said it is an occasional issue at the property.The rooms are large and comfortable. There was no hall/elevator/ice machine noise heard from inside the room. There was minor traffic noise, nothing unusual. If not for the sheets, this would be a place I would recommend. Alexis Iglesias, Guest Services / Front Office at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review Thank you for taking the time to share your detailed feedback and for choosing to stay with us twice during your trip. We truly appreciate your observations, as they help us identify areas where we need to improve.I’m very sorry to hear about the issues you experienced with the bedding. A properly fitted sheet is such a basic expectation, and it’s frustrating to have your sleep disrupted because of something like this. Please know we are reviewing our mattress and linen specifications to ensure a better fit moving forward.I also apologize for the inconvenience with the heating system. While I’m glad it eventually reset, you’re absolutely right—this shouldn’t be something our guests have to “ride out.” We are addressing this with our maintenance team to prevent similar occurrences and ensure a more reliable in-room experience.On a positive note, I’m glad you found the rooms spacious, comfortable, and quiet overall. Your feedback highlights that we’re close to delivering the experience we aim for, but not quite there yet—and that’s on us to fix.We appreciate your honest comments and hope we’ll have the opportunity to provide you with a much more seamless and restful stay in the future.

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• User:robertmW8226OB

  Trip type: Friends getaway

  Price is right

  11 Oct 2025

  Stayed here for a few days while touring the area. Prices are better than downtown and it’s closer to the airport. Uber to the city runs about $40. Stayed in a suite. Room was clean and comfortable. Free breakfast is what you’d expect from Hampton. Staff were friendly and helpful. Great restaurants a few miles away.

• User:Lexi I

  Trip type: Family

  Great stay!!

  07 Aug 2025

  My stay was great. Everybody was so nice. The staff was top notch and breakfast was okay. Would stay here again next month when I come back to Miami.