Hilton Garden Inn Miami Airport West

Recent Reviews: 1773

• User: meshao

  Trip type: Couples

  Do not book unless you’re ok waiting 2hrs for shuttle,are not sensitive to perfume strong scented cleaner smell in rooms

  I booked this hotel, it said it had an airport shuttle. I called the hotel when arrived at pick up and asked for shuttle pick up, they said the shuttle is only every 30 min which is not stated when booking. I waited and waited! Called multiple times and kept being told shuttle is on way! After over an Hour a shuttle pulls up as pulling up someone from hotel called asking if shuttle has come I resp… Read moreI booked this hotel, it said it had an airport shuttle. I called the hotel when arrived at pick up and asked for shuttle pick up, they said the shuttle is only every 30 min which is not stated when booking. I waited and waited! Called multiple times and kept b… Read more

• User: waitey56

  Trip type: Couples

  Comfortable clean stay and friendly staff

  We few in from the uk on Saturday 21st of March 2026 to do a cruise. Then after the cruise we are coming back to this hotel to stay a night before we fly back to the uk. This hotel was very nice and clean and well presented when we arrived. The pictures on trip advisor do not represent the hotel really it’s a lot more up to date. We got the free airport shuttle to the hotel. Very good service woul… Read moreWe few in from the uk on Saturday 21st of March 2026 to do a cruise. Then after the cruise we are coming back to this hotel to stay a night before we fly back to the uk. This hotel was very nice and clean and well presented when we arrived. The pictures on tri… Read more

• User: Deborah J

  Trip type: Family

  this is not a good hotel in Miami

  This hotel was not up to par. Staff was very rude. Breakfast was $17 and included an 18% tip......Why should I tip a waitress who serves 3 out of 4 people and never comes back with the 4th meal? I went to her and said are you going to serve me and she said did you not get your meal? Really you want an 18% tip? The lobby and restaurant were very cold...no heat apparently. I would not recommend this… Read moreThis hotel was not up to par. Staff was very rude. Breakfast was $17 and included an 18% tip......Why should I tip a waitress who serves 3 out of 4 people and never comes back with the 4th meal? I went to her and said are you going to serve me and she said did… Read more

• User: PLML

  Trip type: Family

  Great location & friendly crew make ure stay comfy,

  Staff were friendly & helpful - check in & out was efficient, despite the busy period (food & wine festival). Great location, easy access to the beach.Even though the rooms were a little small, overall still comfy & the friendly crew made the overall stay pleasant. Maria C, at Hilton Garden Inn Miami Airport West, responded to this review Thank you so much for your kind words!… Read moreStaff were friendly & helpful - check in & out was efficient, despite the busy period (food & wine festival). Great location, easy access to the beach.Even though the rooms were a little small, overall still comfy & the friendly crew made the o… Read more

• User: Lancaster976

  Trip type: Family

  Disappointed

  My family and friends stayed at this hotel for one night to leave for a cruise. We all stayed November 29th to the 30th. My grandson had on a red head wrap. The hotel charged me a $150.00 because the housekeeper said two pillowcases had red stains. I have never in my life had a situation like this. I know for a fact it does not cost $150.00 for two pillowcases. I called the hotel multiple times re… Read moreMy family and friends stayed at this hotel for one night to leave for a cruise. We all stayed November 29th to the 30th. My grandson had on a red head wrap. The hotel charged me a $150.00 because the housekeeper said two pillowcases had red stains. I have neve… Read more