Hilton Garden Inn Miami Brickell South

Recent Reviews: 316

• User:Jovan S

  Trip type: Friends getaway

  Poor Customer Service

  25 Apr 2026

  Unfortunately, my experience at the hotel food/bar was disappointing, due to the behavior of Leo the server. From the start his attitude came across as rude and condescending, which made what should have been a relaxing visit uncomfortable. Simple question were met with dismissive rude snappy responses, and there was a noticeable lack of basic courtesy.Good service is a key part of the hospitality experience, and this interaction fell well short of expectations. I hope management address Leo behaviors, as he was also rude and snappy towards the front desk reception. This reflects poorly on the overall guest experience

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• User:Denise S

  Trip type: Couples

  You call this a balcony

  11 Apr 2026

  The worsCannot even have coffee on the balcony because there is no furniture

• User:Jeff S

  Trip type: Family

  DOES NOT HOLD LUGGAGE

  02 Apr 2026

  What kind of a hotel does not hold luggage, especially when it is a very popular overnight stay before a cruise out of port of Miami? We were startled when we walked in and they told us that they do not hold baggage! This hotel is just a few miles away from the port of Miami, it is unbelievable that they cannot hold luggage, we were forced to stay there and watch our bags from 8:30 AM until our room was ready at 4:00 PM. It's not a bad hotel, just don't plan on staying there if you are planning on arriving the day before a cruise.

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• User:Riag2023

  Trip type: Friends getaway

  DOES NOT HOLD LUGGAGE

  22 Mar 2026

  The hotel DOES NOT HOLD YOUR LUGGAGE FOR YOU BEFORE OR AFTER CHECKOUT and gave us zero alternatives. I have never had a hotel not hold luggage before the counter. We were forced to check out at 1:30 pm and had to carry our luggage with us the whole day until our 9 pm flight.

• User:Trip_Goer1230

  Trip type: Solo travel

  General Manager Derrick Deal lacks accountability, do NOT stay here. Zero customer support.

  13 Mar 2026

  I stayed at Hilton Garden Inn Miami Brickell South in February 2026, and my experience with the on-site restaurant and General Manager Derrick Deal was disastrous. Do NOT come here as the customer service is atrocious, and they do NOT care for customers. You will get zero service.On February 9th, I ate exclusively at the hotel restaurant—[specific dish include Alfredo and Key Lime Pie]. Approximately 5 hours later, I became violently ill with severe nausea and diarrhea. This continued for the remainder of my three night stay, which ruined my entire trip.Despite my numerous attempts to get in contact with the General Manager, Derrick Deal, he repeatedly avoid all my contact attempts. This lack of accountability by Derrick Deal for a serious health issue was deeply disappointing, especially as a longtime Hilton Honors member who has always valued the brand.I cannot in good conscience recommend this restaurant or staying here as they do not handle guest health concerns responsibly. Furthermore, his dismissive tone and lack of meaningful engagement has eroded my trust in the Hilton brand.If you're considering eating here, think twice. Foodborne illness is no joke, and the response from management left me feeling dismissed and unsafe. He also lied about refunding me as it has been 6 full weeks since the initial incident on February 9th - he kept delaying and making excuses and never refunded. I had to get Hilton Corporate, their CEO, and Head of America involved to step in to assist as Derrick Deal's unethical behavior is extremely concerning for all guests. This is not the Hilton standard.Would NOT recommend this Hilton Garden Inn Miami Brickell South at all. Management Team, General Manager at Hilton Garden Inn Miami Brickell South, responded to this review We take the health, safety, and satisfaction of our guests extremely seriously. When this concern was brought to our attention, our management team responded promptly once we were contacted via email and addressed the matter in accordance with Hilton’s established procedures.Claims of foodborne illness are carefully reviewed. As part of our standard protocol, we evaluate all relevant information and coordinate with our food and beverage team to ensure that all health and safety standards are being followed. Our restaurant operates under strict food safety guidelines and regulatory compliance requirements.Regarding the refund mentioned, the matter was addressed after the guest formally contacted us, and we worked to respond and resolve the situation as communicated. At no point were the concerns ignored; rather, they were reviewed and handled through the proper channels once we were alerted.We respectfully disagree with the characterization that the hotel does not care for its guests. Our team is committed to professionalism, transparency, and maintaining the high service standards associated with the Hilton brand. Every guest concern is documented, reviewed, and addressed appropriately.While we regret that the guest feels dissatisfied with their experience, we remain confident in the integrity of our team, the safety of our food operations, and our commitment to guest care.

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