Holiday Inn Express & Suites Miami Airport East

Recent Reviews: 450

• User:Mobile54758842969

  Trip type: Family

  A tourist trap with no respect for guests.

  14 May 2026

  We were very poorly received by the person at the front desk (13/05/2026, 22:00). We had booked and paid in advance for a family room for 4 people (2 adults and 2 children) with a double bed and a sofa bed. When we arrived, the beds had not been made up, and the staff refused to make them. The receptionist was extremely unpleasant throughout the entire interaction.Avoid this place if you don’t want to have the last day of your holiday ruined. After 15 days in Florida from north to south travelling in hotels for vacation, it was the only one that surprised us very negatively. The other hotels (of the same range of price vs services) were highly professional in customer service and tourism. IHG Service, Owner at Holiday Inn Express & Suites Miami Airport East by IHG, responded to this review Hi Mobile54758842969,We appreciate you choosing Holiday Inn Express and Suites Miami Airport East for your leisure stay.We sincerely apologize for the disappointing experience you encountered during check-in and for the service issues regarding your room setup. This is not the level of hospitality we aim to provide, and we understand how frustrating this must have been after a long trip. Your feedback has been documented and will be shared with the hotel management team for review and follow-up.To assist us in reviewing this matter further, we kindly ask that you email us the following details at ihgservice@ihg.com under reference#10594935933:Full name under the reservationContact phone numberEmail addressStay datesIHG One Rewards number (if applicable)Once we receive the information, we will be able to assist you further and ensure this is reviewed appropriately.Thank you again for taking the time to contact us. Your feedback is valuable and helps us improve our services and overall guest experience.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts

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• User:Jim M

  Trip type: Couples

  NO INTEREST IN THEIR GUESTS

  05 Feb 2026

  Booked this hotel specifically because they offer shuttle service to both the airport and cruise ship terminal. Neither worked out very well and staff was borderline abusive.No signage about pickup areas at the giant Miami airport. Waited at a shuttle area near Gate 14 for over 35 minutes. Called the hotel and their response: "They get there when they get there". Said every hour on the hour, but that proved to be false.The trick? The shuttle they use is NOT placarded correctly. There are seven Holiday Inns/Holiday Inn Expresses at the Miami Airport. This one is called "Airport East". They shuttle is not so marked. See photo. Very misleading. They then said they were "too busy" to honor our cruise ship shuttle service plan. Same abusive attitude from front desk staff. I asked to speak to the General Manager, Alex Ramos. They gave me his business card.The email address on his business card is bogus. It goes no where, the email bounces back "User Not Here".Great system you've got here. . . IHG Service, Owner at Holiday Inn Express & Suites Miami Airport East by IHG, responded to this review Hi Jim M,Thank you for choosing to stay at the Holiday Inn Express and Suites Miami Airport East. We truly appreciate your trust in IHG Hotels & Resorts for your travel needs.We are committed to delivering comfort, convenience, and exceptional service, and I’m sorry to learn about the challenges you experienced during your stay. I’ve shared your comments with our management team, and I’m confident they will review this carefully as part of our ongoing service improvements.We value your trust and hope to remain your preferred choice as we continue working to make every stay a worthwhile experience.Warm regards,Kyla U.Case ManagerIHG Hotels & Resorts Service

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• User:Tourist42274838897

  Trip type: Friends getaway

  No rollaway beds available but let us booked room for 5 adults

  14 Jan 2026

  This hotel let us booked in advance for 5 adults in a room with 2 queen beds but upon check was told that no rollaway bed is available. If that was the case, why allow 5 people in a booking? Could have booked at another hotel that can accommodate us properly. IHG Service, Owner at Holiday Inn Express & Suites Miami Airport East by IHG, responded to this review Hello Tourist42274838897,Thank you for your recent stay at Holiday Inn Express & Suites Miami Airport East and for taking the time to share your feedback. We truly appreciate your business and for choosing IHG Hotels & Resorts during your travels.While we strive to consistently deliver the standards of our Holiday Inn Express brand, I’m sorry to learn about what happened during your stay. Your feedback is important to us and I’ve shared your comments with our hotel management team for immediate attention. I’m confident they will take the necessary steps to address this and help prevent a similar experience in the future.Your trust in IHG Hotels & Resorts is valued and we hope to have the opportunity to welcome you again on your future travels.Sincerely,Jen J. Case Manager IHG Hotels & Resorts Service

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• User:TAMAN1951

  Trip type: Couples

  Vrry nice overnight stay

  01 Jan 2026

  Warm check in greeting after 36 hour journey was awesome. Nice common area. Large room. Great bed. Nice TV and channel selection. Clean bath nice shower. Typical HIE breakfast but omelettes were all kinda burnt.

• User:Jr W

  Trip type: Family

  Terrible Experience Started With The Front Desk

  07 Dec 2025

  I experienced an extremely upsetting and unprofessional interaction with a front desk clerk identified as Javier at the Holiday Inn Express & Suites Miami Airport East. From the start of the interaction, I felt that I was being treated differently than other guests in a way that was dismissive, hostile, and prejudicial.Javier spoke to me in a condescending tone, showed visible impatience, and made me feel unwelcome while assisting other guests with courtesy and professionalism. I was interrupted while speaking and was not given clear explanations or respectful communication regarding hotel policies.The experience was humiliating and emotionally distressing. I felt singled out and unfairly judged based on appearance or perceived background. No guest should be made to feel disrespected or targeted while seeking basic hospitality services.This experience reflected a serious lack of professionalism and respect and should be investigated so that future guests are not subjected to similar treatment. IHG Service, Owner at Holiday Inn Express & Suites Miami Airport East by IHG, responded to this review Hi Jr W,Thank you for choosing to stay at Holiday Inn Express & Suites Miami Airport East. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I’m sorry for the issues you experienced during your stay. This isn’t the level of comfort and reliability we aim to provide. I’ve shared your comments with our hotel leadership team, and they’re already reviewing what happened to ensure immediate corrective actions and lasting improvements.In case you need further assistance. Kindly send us the following information:– Your confirmation number and name on the reservation.– Your IHG One Rewards number (if applicable).– Your contact information, including your name, phone number, email, and mailing address.– Details about the stay, any actions the management has taken, and any other comments you may want to add. Along with your Tripadvisor Username to IHGService@ihg.com.We will do our best to provide a better service on your next stay with us.Warm regards,Dominador R.Case ManagerIHG Hotels & Resorts Service

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