Holiday Inn Express Miami Airport Blue Lagoon Area

Recent Reviews: 899

• User: michelledH9783IK

  Trip type: Couples

  Very comfortable ,

  I just wanted to take a minute to review this hotel because of the extraordinary service I received. To make a long story short our flight had been canceled numerous times and we ended up arriving at 4am. I was in a terrible mood after a day of issues and being rerouted. Upon arrival I was prepared for the worst when I asked if we could have a little later of a checkout due to our arrival time. Ex… Read moreI just wanted to take a minute to review this hotel because of the extraordinary service I received. To make a long story short our flight had been canceled numerous times and we ended up arriving at 4am. I was in a terrible mood after a day of issues and bein… Read more

• User: Melissa C

  Trip type: Family

  Unprofessional Hotel Manager

  If I could give this place negative stars, I would. Our flight was delayed overnight, I texted the hotel and told them this and asked them not to cancel the room. I was told they would not, then after 30 hours of travel we arrived and they told me they gave away my room. They said we would have had to be there by 11am but nobody told me this information when I texted. I told them this was unaccept… Read moreIf I could give this place negative stars, I would. Our flight was delayed overnight, I texted the hotel and told them this and asked them not to cancel the room. I was told they would not, then after 30 hours of travel we arrived and they told me they gave aw… Read more

• User: Furry F

  Trip type: Family

  Poor customer service, avoid the shuttle

  We stayed here for one night after our cruise (Feb 1 2026), I've waited this long to give the hotel the opportunity to respond and fix the problem or at the very least get a half baked apology. There is not enough seating in the breakfast area to handle the cruising crowd. The problem with this hotel is with their shuttle service to and from the airport. after waited for a very long time, the shut… Read moreWe stayed here for one night after our cruise (Feb 1 2026), I've waited this long to give the hotel the opportunity to respond and fix the problem or at the very least get a half baked apology. There is not enough seating in the breakfast area to handle the cr… Read more

• User: jeremypO9554IM

  Trip type: Solo travel

  Over charged. Very poor customer service

  Worst customer service I have ever experienced. I arrived on the 6th Match 2026 for one night prior to a cruise. On arrival at reception the receptionist hardly spoke any English. I explained that I had already paid for the room and even showed my bank statement but he still billed me a second time. In total $480 for a very poor room that should have cost $240. In all honesty the room was was wort… Read moreWorst customer service I have ever experienced. I arrived on the 6th Match 2026 for one night prior to a cruise. On arrival at reception the receptionist hardly spoke any English. I explained that I had already paid for the room and even showed my bank stateme… Read more

• User: Alison O

  Trip type: Business

  So nice!

  I stayed here with my 9 year old daughter last week before a flight out of Miami International. I wasn’t expecting much but it was great! We had a little suite and it was super cute and very clean. Short distance to airport. We didn’t use the pool as we arrived too late but it looked nice. Also left too early for breakfast. Staff were friendly. Only drawbacks were the window didn’t have a curtain… Read moreI stayed here with my 9 year old daughter last week before a flight out of Miami International. I wasn’t expecting much but it was great! We had a little suite and it was super cute and very clean. Short distance to airport. We didn’t use the pool as we arrive… Read more