Holiday Inn Miami-International Airport

Recent Reviews: 1046

• User:Pamela W

  Trip type: Couples

  One night stay pre-cruise

  26 Apr 2026

  We stayed only 1 night. While the bed, room & bathroom were clean, the very strong deodarizing smell hits you like a wall when you enter the hotel room.Hotel is tired and in need of a major update. I wouldn't even walk on the carpet in the room, the hallway carpets were worse and in dire need of vacuuming.Staff are pleasant and lovely. We booked the provided shuttle to the cruise port ($15 per person). Due to flight times coming in, we did eat dinner and breakfast at the hotel. Food was okay but costly for dinner. Service was great though. We pre paid breakfast but had to ask for the voucher that was missed upon our check in. A cheap 1 night option and 3 star at best. Would choose an alternative hotel if needing a 1 night pre-cruise stay again unless we knew this place had been updated. General Manager, Guest Services / Front Office at Holiday Inn Miami-international Airport By IHG, responded to this review Dear Guest, We regret that the overall condition of the property did not meet expectations. The concerns you noted with the hallway and room carpets are not acceptable, and this will be addressed with our housekeeping team to ensure more consistent upkeep and attention to detail. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention.We also understand the frustration of needing to request the breakfast voucher at check-in. This should have been provided upon your arrival, and your feedback will be used to improve arrival procedures and services. On a positive note, we are glad the room itself was clean and comfortable, and that our team provided friendly and attentive service. We are also pleased that arrangements such as the shuttle and overall service met your needs. We appreciate your detailed feedback and look forward to welcoming you back soon for a much-improved visit.Markos A RivasRegional Director of Hotel Operations

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• User:hollyofkinver

  Trip type: Couples

  Shocking shambles!

  19 Apr 2026

  We arrived at the hotel at 10 pm after a 6 hour flight and wanted a night cap. However, the 9th floor restaurant/bar had just closed so we were directed to the cafe bar in the lobby - but although there were other staff in the reception area, there was only one person serving in the cafe bar. As there are no other bars open at this time in the neighbourhood, we realised we had no option and joined a queue of 9, little suspecting the chaos which was to ensue.It turned out that this queue included a group of 7 people and possibly more behind me, whose flight had been cancelled and who had food vouchers to cash in. The server entered into a deep debate with each and every one of these people (all conducted in Spanish), apparently caused by a laborious ordering system, which resulted in problems with every order and the associated bills,45 minutes later, I finally hit the front of the queue and managed to place my order for a G&T and a glass of IPA. I paid but pointed out to the server that he had omitted the IPA; he assured me that he knew about it. It took a further 10 minutes for the G&T to arrive and no IPA; it then took several minutes for the server to admit and then resolve that omission and when I asked for a glass for the beer, a further few minutes to explain what a glass is. So, a solid shambles! General Manager, Guest Services / Front Office at Holiday Inn Miami-international Airport By IHG, responded to this review Dear Valued Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described on our site cafe. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the Miami Springs area.Markos A Rivas Regional Director of Hotel Operations

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• User:Smart717

  Trip type: Couples

  Dreadful hotel

  17 Apr 2026

  I booked Holiday Inn because I wanted to start my holiday with a stay better than that usually associated with Holiday Inn Express, or other budget hotels. This hotel is worse than many budget hotels. The reception is small and cramped and unwelcoming. Everything about it states budget hotel. We had to cross a dreadful stairwell on the 8th floor connecting two buildings to get to our room. The room itself was basic and a little shabby. The Keurig coffee machine supplied with awful pods to drink out of polystyrene cups, but nothing else is provided. Even though the Queen size room seems big, the bathroom in our 8th floor room was tiny, and had barely any water pressure. No robes and only small towels. This hotel falls a very long way short of expectations for this famous brand, and proves you can't put trust in the name. General Manager, Guest Services / Front Office at Holiday Inn Miami-international Airport By IHG, responded to this review Dear Valued Guest,We regret to learn that your experience did not align with the expectations you had for our brand, and we sincerely apologize for the disappointments you encountered. We understand how important it is for guests to feel welcomed upon arrival and comfortable throughout their stay. Your observations have been shared with our leadership team for review. We also appreciate your feedback on in-room amenities, as these details are essential to creating a positive guest experience. Your comments highlight areas where we must improve, and we are committed to addressing them to better meet the needs of our guests. We hope you might allow us another opportunity in the future to provide the level of hospitality you expected.Markos A RivasRegional Director of Hotel Operations

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• User:Amnon F

  Trip type: Couples

  Hotel needs makeover

  31 Mar 2026

  this is a standard Holiday Inn however it feels OLD, every where you turn. the lobby the elevators the carpets in the floor lobby and above all the room. the bed was big and comfortable WIFI was good. The bathroom was really a shock, it was tiny, to the extent that i was bearly able to turn, or wrap a towel around me without banging my elbows.I booked Bed and Breakfast as we had a early noon flight, however our flight was changed and we were forced to leave at 5 AM. As breakfast is not served at this hour I asked the front desk to cancel the breakfast. The guy gave me a coupon to the cafe and promised we will get coffee and something to eat. When we came to get the promised breakfast the girl said we can only get coffee... General Manager, Guest Services / Front Office at Holiday Inn Miami-international Airport By IHG, responded to this review Dear Valued Guest,We sincerely apologize for disappointing you with the overall condition of your accommodations. We understand your frustration and appreciate your patience. We will share these notes with the appropriate individuals for future modernization plans for our hotel. We are grateful for all of your comments as we are always looking for ways to improve and enhance our guest experiences. We are also sorry for the confusion regarding your breakfast. We understand how frustrating it must have been. Your feedback has been shared with the team to ensure better clarity and consistency in communication. We hope that you will come back again in the future so that we can provide you a better stay.Markos A RivasRegional Director of Hotel Operations

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• User:James B

  Trip type: Family

  Horrible experience with management staff

  26 Mar 2026

  We booked and paid for 3 rooms in Aug 25 for an upcoming 50th anniversary cruise for our complete family of 13 leaving Miami Mar 14, 2026. After traveling all day and reaching the hotel, management indicated our rooms had been cancelled and they had no rooms. We pulled out our reservation confirmations we received when we booked and paid for the rooms...both the day manager and front desk staff person wouldn't look at them saying "We don't care what you have. Your rooms were cancelled and we have no rooms.". We had 2 other family units also flying in with 7 small children that day. This RUDE staff offered us NO help whatsoever. James Braunecker, St. Louis, M0 General Manager, Guest Services / Front Office at Holiday Inn Miami-international Airport By IHG, responded to this review Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We also regret the manner in which this situation was handled. The response you described from the team is not reflective of the level of service we expect to provide, particularly in circumstances that require care and assistance. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Markos A RivasRegional Director of Hotel Operations

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