Hotel Indigo Brickell

Recent Reviews: 170

• User:Carrie W

  Trip type: Business

  This place is the worst - No hot water, terrible customer service

  02 Jun 2026

  I can only classify this hotel as a fraud. I made a reservation for 3 nights for work. A month in advance of the trip, my work schedule changed and I only needed to stay for 2 nights. I attempted to change my reservation online and over the phone. Neither were successful and no reason was given. I was told to try when I checked in. That was also not feasible by the check-in person. Again, no reason given. On check out, I was told to try their email address. Four months later, this matter has still not been resolved. No reason given. Over $500 is owed! On top of that, the shower only had cold water so I had to arrive to my meeting in a far less professional state than one should expect. The plumber "fixed" the shower that evening but by morning, once again, only cold water came out. I've had better amenities and customer service in third world countries. General Manager, Guest Services / Front Office at Hotel Indigo Miami Brickell by IHG, responded to this review Thank you for taking the time to share your experience, Carrie. Reading your review, we are genuinely sorry for the frustration you faced, both with changing your reservation and with the hot water issue in your room. The lack of clear communication and resolution around your reservation, along with the discomfort caused by the repeated hot water problem, is not the experience we want for any guest.Our Guest Relations team, as well as our engineering team, will be reviewing what happened with your reservation process and the recurring issue in your guest room so we can address these concerns directly. Your experience with both service and amenities clearly did not reflect the standards we set for ourselves.We appreciate you raising these issues, as they point out areas where real improvements are needed.

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• User:Heidi I

  Trip type: Business

  Awful customer service

  28 May 2026

  The worst customer service I ever encountered in my life. I tried to get an authorized charge reversed on my folio after I departed and wa back at home. It was impossible to find someone to talk to, then when I finally got someone to pick up, they told me they would get back to me in 2 days. They never did. I called back, being transferred and hung up on continuously. ("there is no one available to take your call") for an additional 2 days. I have a case number, but no one seemed to care or help me. The charge is STILL there. In addition my room was very nosy (by the stairs) and construction was happening across the street all day long making it impossible to get any work done. Soci Assist, Other at Hotel Indigo Miami Brickell by IHG, responded to this review Hi Heidi,Thank you for sharing your feedback regarding your recent stay. We understand your concerns surrounding the unresolved folio charge and the difficulty you experienced while attempting to follow up after your departure. We also appreciate your comments regarding the room location and surrounding noise. Please reach out to +1 305-860-3874 with your reservation confirmation number, case number, and additional details regarding the charge in question so our team can review this matter further.Sincerely,-The Staff at Hotel Indigo Hotel Miami

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• User:Zeba A

  Trip type: Friends getaway

  Experience

  27 May 2026

  Enjoyed this hotel so much! Tonii and Marco were absolutely AMAZING. They helped me through a really tough situation and made me feel like family. I couldn’t thank them enough! They are really appreciated and should be nominated for leadership positions. I am very greatful I had them by my side. Thank you! Soci Assist, Other at Hotel Indigo Miami Brickell by IHG, responded to this review Hi Zeba A,Thank you for sharing your wonderful experience with us! We're thrilled to hear that Tonii and Marco made such a positive impact during your stay and helped you feel like family. Your kind words and appreciation for their efforts mean a lot to us. We will certainly pass along your compliments to them. We look forward to welcoming you back soon!- Guest Relations Hotel Indigo Miami Brickell

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• User:Renee R

  Trip type: Family

  A Rare Hotel Experience Where Hospitality Still Feels Genuine

  27 May 2026

  As someone who travels constantly, I’ve stayed in more hotels than I can count, and honestly, most of them make you feel like they’re doing you a favor just by letting you check in. Genuine hospitality has become rare.That’s why my experience at Hotel Indigo Miami Brickell completely stood out.From the moment I arrived, the staff treated me with warmth, professionalism, and real human kindness. Every interaction felt sincere, not scripted. Whether it was the front desk team, housekeeping, or the staff around the property, everyone carried themselves with an attitude of “how can we make your stay better?” instead of the cold, transactional energy you often get at hotels today.A special mention goes to Miani, whose well-groomed appearance, calm professionalism, and soft-spoken personality truly elevated my experience. Interacting with her was so pleasant and refreshing that it genuinely influenced my decision to extend my stay. In an industry where authentic hospitality is becoming harder to find, she represents it perfectly.Lynn was also exceptionally kind, accommodating, attentive, and an absolute pleasure to speak with. Marco and Jose were equally professional, welcoming, and helpful throughout my stay. And although I unfortunately do not remember every name, the entire staff deserves recognition for creating such a positive atmosphere.The hotel itself is beautiful, modern, comfortable, and perfectly located in Brickell, but what truly separates this place from many others is the people who work there. Great staff can completely transform a travel experience, and that’s exactly what happened here.For the first time in a long time, I actually enjoyed staying at a hotel.Thank you to the entire team at Hotel Indigo Miami Brickell for restoring my faith in hospitality.Sincerely,Renee General Manager, Guest Services / Front Office at Hotel Indigo Miami Brickell by IHG, responded to this review Renee, reading your review brought a real sense of pride to our team. Knowing your experience at Hotel Indigo Miami Brickell left such a memorable impression truly means a lot to us. It's uplifting to hear that the genuine warmth and professionalism you felt from everyone—from our front desk and housekeeping teams to those you met throughout the property—made such a difference.Your thoughtful mention of Miani, along with Lynn, Marco, and Jose, will be shared directly with each of them. We know how much it matters when individual team members brighten a guest's stay. We are also grateful that you felt welcomed by the entire team, even those whose names escaped you, as every person here aims to create the kind of hospitality you described.Thank you for sharing such thoughtful reflections and for choosing to spend extra time with us. We look forward to welcoming you back the next time your travels bring you to Brickell!

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• User:jojolange

  Trip type: Friends getaway

  Probably the worst hotel I’ve ever stayed in. Rooms were dirty & dusty. The bar doesn’t open until 5:00. No pool towel

  16 May 2026

  Dirty & dusty room with no pool towels. Hotel bar doesn’t open until 5:00. General Manager, Guest Services / Front Office at Hotel Indigo Miami Brickell by IHG, responded to this review We are truly sorry, Jojolange, that your experience with us left you disappointed. The condition of your room and the lack of pool towels are concerns we take seriously, and our housekeeping team is reviewing what happened to make sure this does not recur. We have also shared your comments about the bar hours with our Guest Relations team. Thank you for letting us know about these issues.

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