Hotel Indigo Brickell

Recent Reviews: 170

• User: Carrie W

  Trip type: Business

  This place is the worst - No hot water, terrible customer service

  I can only classify this hotel as a fraud. I made a reservation for 3 nights for work. A month in advance of the trip, my work schedule changed and I only needed to stay for 2 nights. I attempted to change my reservation online and over the phone. Neither were successful and no reason was given. I was told to try when I checked in. That was also not feasible by the check-in person. Again, no reaso… Read moreI can only classify this hotel as a fraud. I made a reservation for 3 nights for work. A month in advance of the trip, my work schedule changed and I only needed to stay for 2 nights. I attempted to change my reservation online and over the phone. Neither were… Read more

• User: Heidi I

  Trip type: Business

  Awful customer service

  The worst customer service I ever encountered in my life. I tried to get an authorized charge reversed on my folio after I departed and wa back at home. It was impossible to find someone to talk to, then when I finally got someone to pick up, they told me they would get back to me in 2 days. They never did. I called back, being transferred and hung up on continuously. ("there is no one available t… Read moreThe worst customer service I ever encountered in my life. I tried to get an authorized charge reversed on my folio after I departed and wa back at home. It was impossible to find someone to talk to, then when I finally got someone to pick up, they told me they… Read more

• User: Zeba A

  Trip type: Friends getaway

  Experience

  Enjoyed this hotel so much! Tonii and Marco were absolutely AMAZING. They helped me through a really tough situation and made me feel like family. I couldn’t thank them enough! They are really appreciated and should be nominated for leadership positions. I am very greatful I had them by my side. Thank you! Soci Assist, Other at Hotel Indigo Miami Brickell by IHG, responded to this review Hi Z… Read moreEnjoyed this hotel so much! Tonii and Marco were absolutely AMAZING. They helped me through a really tough situation and made me feel like family. I couldn’t thank them enough! They are really appreciated and should be nominated for leadership positions. I am… Read more

• User: Renee R

  Trip type: Family

  A Rare Hotel Experience Where Hospitality Still Feels Genuine

  As someone who travels constantly, I’ve stayed in more hotels than I can count, and honestly, most of them make you feel like they’re doing you a favor just by letting you check in. Genuine hospitality has become rare.That’s why my experience at Hotel Indigo Miami Brickell completely stood out.From the moment I arrived, the staff treated me with warmth, professionalism, and real human kindness. Ev… Read moreAs someone who travels constantly, I’ve stayed in more hotels than I can count, and honestly, most of them make you feel like they’re doing you a favor just by letting you check in. Genuine hospitality has become rare.That’s why my experience at Hotel Indigo M… Read more

• User: jojolange

  Trip type: Friends getaway

  Probably the worst hotel I’ve ever stayed in. Rooms were dirty & dusty. The bar doesn’t open until 5:00. No pool towel

  Dirty & dusty room with no pool towels. Hotel bar doesn’t open until 5:00. General Manager, Guest Services / Front Office at Hotel Indigo Miami Brickell by IHG, responded to this review We are truly sorry, Jojolange, that your experience with us left you disappointed. The condition of your room and the lack of pool towels are concerns we take seriously, and our housekeeping team is review… Read moreDirty & dusty room with no pool towels. Hotel bar doesn’t open until 5:00. General Manager, Guest Services / Front Office at Hotel Indigo Miami Brickell by IHG, responded to this review We are truly sorry, Jojolange, that your experience with us left… Read more