JW Marriott Miami Turnberry Resort & Spa

Recent Reviews: 792

• User: Ana B

  Trip type: Family

  Infected with Bed Bugs, Ticks and MOLD!

  ur experience at this hotel was absolutely appalling and unacceptable. From the moment we arrived, it was clear this place is severely neglected and unsafe. There were numerous huge dogs on the premises, always accompanied by their owners. While I love pets, the presence of these dogs made it more concerning that my grandsons were bitten on the very first night by what we strongly suspect were bed… Read moreur experience at this hotel was absolutely appalling and unacceptable. From the moment we arrived, it was clear this place is severely neglected and unsafe. There were numerous huge dogs on the premises, always accompanied by their owners. While I love pets, t… Read more

• User: hobbsda

  Trip type: Family

  Fantastic Visit to this outstanding JW Marriott Miami Turnberry Resort

  If you want a luxury hotel in Miami which is away from the main city, but close enough to be able to travel a short distance to see the sights, look no further than the JW Marriott Turnberry Resort & Spa. This hotel is fantastic and has something for everyone. We travelled with our Son and Daughter both in their early twenties and our Junior Suite, which the hotel upgraded us to, was large eno… Read moreIf you want a luxury hotel in Miami which is away from the main city, but close enough to be able to travel a short distance to see the sights, look no further than the JW Marriott Turnberry Resort & Spa. This hotel is fantastic and has something for every… Read more

• User: 851karlg

  Trip type: Family

  Exceptional Guest Experience Team

  An Exceptional guest stay made only possible by the warmth of the guest services.Recently stayed here with the family and from the moment we arrived the talent team was great. Fabrice went the extra mile when we were checking-in to ensure we had a great experience. He genuinely strived to meet, anticipate and exceed our guest expectations. Sebastian made a check-out process very easy and he was a… Read moreAn Exceptional guest stay made only possible by the warmth of the guest services.Recently stayed here with the family and from the moment we arrived the talent team was great. Fabrice went the extra mile when we were checking-in to ensure we had a great experi… Read more

• User: soraya d

  Trip type: Family

  Great water park and hotel for kids, customer service training needed for front desk staff.

  My daughter wanted a hotel party, so I took her to Tidal Cove and we stayed at the JW Marriott. Since it was a last-minute party, we invited a few of her friends to the water park and cut a cake at the hotel. We had requested early check-in two days prior. When we arrived at 1 pm, they informed us that we were on the priority list for early check-in. Regular check-in is at 4 pm, so we assumed we h… Read moreMy daughter wanted a hotel party, so I took her to Tidal Cove and we stayed at the JW Marriott. Since it was a last-minute party, we invited a few of her friends to the water park and cut a cake at the hotel. We had requested early check-in two days prior. Whe… Read more

• User: AgustinaB

  Trip type: Family

  Noticeable Decline From Previous Years

  The JW Marriott is a beautiful property, and we come every year for our end-of-summer friends weekend. It has become a tradition that we genuinely look forward to every year.Unfortunately, this year our experience was significantly affected by the elevators not functioning properly throughout our stay. Staying on the 9th floor made this particularly difficult. At times, we waited 15 minutes or mor… Read moreThe JW Marriott is a beautiful property, and we come every year for our end-of-summer friends weekend. It has become a tradition that we genuinely look forward to every year.Unfortunately, this year our experience was significantly affected by the elevators no… Read more