Jw Marriott Miami

Recent Reviews: 1323

• User:sailorann

  Trip type: Business

  Well appointed hotel in Brickell

  17 May 2026

  Stayed here for a few nights for business in March. Hotel check in was easy and friendly. Room was spacious and had a big balcony facing the road. Bed was comfortable and shower was also compact and well equipped.Service was great and had all mod cons. Marriott Hotels, Guest Services / Front Office at JW Marriott Miami, responded to this review Dear Valued Guest,It was a pleasure having you at our hotel. We are glad to know you had a seamless check-in experience and that you were pleased with your thoughtfully appointed room. Our associates are dedicated to service from the heart, and we will certainly share your kind remarks with them. We appreciate your generous feedback and hope to see you again in the future. Keisha CowardDirector of Room Operations

  Read more

• User:Helena L

  Trip type: Business

  Decadent hotel

  10 Mar 2026

  Rooms are old and dark - impossible to read at night. Towels were old and rough. Bath curtain was stained. Decadent hotel in desperate need of renovation. Definitely not worth the price Marriott Hotels, Guest Services / Front Office at JW Marriott Miami, responded to this review Dear Valued Guest, Thank you for staying with us and for taking the time to post a review. We are disappointed our hotel did not meet your expectations with regard to the overall upkeep and cleanliness. We will share your feedback with the appropriate individuals, as our goal is to provide our guests with an uplifting sanctuary so they can focus on what really matters. We aim to maintain the highest standards in delivering the most welcoming and well-maintained surroundings to our guests, and your feedback is truly instrumental in strengthening these goals. We hope you will choose to revisit so we can make a better impression in the future.Keisha CowardDirector of Room Operations

  Read more

• User:OlivierD332

  Trip type: Business

  Pleasant stay in this good located property

  28 Jan 2026

  Booked a 5 night stay for a conference. Checked-in as a Lifetime Gold member and ckecked-out as a Lifetime Platinum. Even as gold, thanks to Marc W., I was upgraded to a concierge level room with lounge access. The room had an elegant decor and 55" flatscreen tv with enough channels. Comfortable bed. Unfortunately only a shower in the bathroom but this seems to be the new normal. Small lounge on the 21st floor but never crowded. Reasonable food offerings during happy hour, wine was 12$ for a glass. Friendly Asian lady attending.Strangely, lounge access doesn't allow for free breakfast as you need to be Platinum to enjoy complimentary breakfast in Isabela's restaurant. From now on, this will not be an issue anymore. The only negative point was the unstable WiFi in the pool area, certainly towards the back.Good location, close to Brickell Centre and other shops.I had an overall pleasant stay. Marriott Hotels, Guest Services / Front Office at JW Marriott Miami, responded to this review Dear OlivierD332,Congratulations on achieving Marriott Bonvoy Lifetime Platinum status during your stay. It is rewarding to know that Marc was able to enhance your visit with an upgrade and lounge access, and that you enjoyed your thoughtfully appointed room. We are grateful for your high praise of our caring hospitality and prime location. We appreciate your feedback regarding the lounge breakfast policy and are glad this will no longer be a concern for you going forward. Having said that, we regret the inconvenience caused by inconsistent internet connectivity in the pool area and will work with our service provider to make sure our connection is operating as it should. It was a pleasure having you at JW Marriott Miami while you were here for a conference, and we look forward to being your haven of comfort and balance in the future.Keisha CowardDirector of Room Operations

  Read more

• User:laplume9254

  Trip type: Couples

  Get a Renovate Room & You Will Have No Complaints

  21 Jan 2026

  We were a little nervous staying here since there are so many bad reviews of this hotel. But we were very happy with our renovated room. Clean, large and fully stocked. Our only complaint is that the room is dark even with all the lights on. It also takes some time to get the car from valet, so plan accordingly. But all in all, get a renovated room and ignore the other reviews. Marriott Hotels, Guest Services / Front Office at JW Marriott Miami, responded to this review Dear Valued Guest, We are delighted to hear that you enjoyed your stay at JW Marriott Miami and appreciated the comfort of our welcoming accommodations. We value your insights about the room lighting and the valet service, and we appreciate your feedback as it helps us enhance guest experiences. We hope to welcome you back soon for a more uplifting stay in the future.Keisha CowardDirector of Room Operations

  Read more

• User:Richard M

  Trip type: Business

  Overpriced, chaotic payment handling and the most uncomfortable hotel stay I’ve had

  19 Jan 2026

  I almost never leave reviews — but this stay genuinely deserves one.I paid over $500 per night expecting JW Marriott standards. What I experienced was closer to a $100-a-night hotel, at best.At check-in, a $300 authorisation was taken. During my stay, I spent around $387 total. Despite this, the hotel requested an additional $490, meaning nearly $800 was already being held for a bill that wasn’t even $400 — with checkout the following morning.Even after this, at checkout, I was then told I needed to pay a further $200, despite already having more than double the total amount on hold. Throughout my stay, my card was repeatedly charged with little explanation, creating constant uncertainty and stress.To make matters worse, my room access was cut off without proper discussion, as if I were some kind of risk — despite me being a frequent guest who stays here multiple times every month.I was also placed in a disabled access room, which I did not request.Then, unbelievably, I was turned away at breakfast, even though breakfast was clearly included in my rate. After paying premium prices, this was both embarrassing and frustrating.Throughout the stay, I have never felt so undervalued or so uncomfortable in a hotel, particularly one that presents itself as a luxury brand.The payment system is outdated and archaic. I travel globally for business and have never experienced a hotel repeatedly charging my card and demanding additional funds while already holding more than the full balance.I regularly book accommodation for my staff and clients when they visit our Miami office. Based on this experience, I will not be using this property again, nor recommending it to anyone.For $500+ per night, I expected professionalism, clarity, and basic respect. What I received instead was confusion, inconvenience, and poor service at nearly every touchpoint.Extremely disappointing. Marriott Hotels, Guest Services / Front Office at JW Marriott Miami, responded to this review Dear Richard M,First and foremost, we appreciate your loyalty to our hotel. Having said that, we want to extend our sincere apologies for the significant frustration and discomfort you encountered during your recent stay, particularly regarding the handling of authorizations, repeated charges, room access, and the confusion surrounding your included breakfast. This is not the level of courtesy and service standards we strive to deliver, especially for a valued repeat guest. Your concerns about our billing procedures and communication have been taken very seriously and have been relayed to the relevant teams for assessment. We are grateful for your patience and all of your feedback. We remain committed to meaningful hospitality, and we hope you will allow us another chance to show you this devotion. Keisha CowardDirector of Room Operations

  Read more