La Quinta Inn & Suites By Wyndham Miami Airport West

Recent Reviews: 1185

• User:eoj2021

  Trip type: Business

  Very disappointing experience

  12 May 2026

  Overall, my experience at this hotel was very disappointing. I stayed here for work, and the booking was arranged for me. From the start, the staff seemed uninterested in helping and provided poor customer service.During my stay, the cleaning staff entered my room despite the “Do Not Disturb” sign being displayed on the door. In addition, two of the supposedly fresh towels and one of the four washcloths had long black hairs on them, which was unacceptable.After my stay, I needed an itemized receipt showing the nightly rate for work reimbursement purposes. I called the hotel on two separate occasions and spoke with front desk staff who both assured me they would email the receipt, but I never received anything.I have considered staying at La Quinta properties in the past, but after this experience, I will be sticking with Hilton and Marriott moving forward. erika diaz, General Manager at La Quinta Inn & Suites by Wyndham Miami Airport West, responded to this review Dear Guest,Please accept my profound apologies for your very disappointing experience at our hotel. I am truly sorry that your stay, arranged for work, was marred by poor customer service from uninterested staff.We failed you on several critical fronts:Privacy and Cleanliness: The fact that cleaning staff entered your room despite the “Do Not Disturb” sign is an unacceptable violation of guest privacy. Furthermore, the discovery of long black hairs on supposedly fresh towels and washcloths is a severe sanitation failure that is being addressed immediately with our housekeeping leadership and staff.Administrative Failure: The failure to send your itemized receipt after two separate calls and assurances is an administrative breakdown. I am personally taking over this request now and will ensure your itemized receipt for work reimbursement is emailed to you within the hour.We understand your decision to choose Hilton and Marriott moving forward. We regret losing your trust and hope the immediate resolution of your receipt issue demonstrates our commitment to correction.Sincerely,Erika DiazGeneral Manager

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• User:L S

  Trip type: Family

  Nice pool/hot tub

  18 Apr 2026

  There was a nice pool and hot tub. They close at 9pm which is early. The room we were in had roaches. I woke up in the middle of the night and seen two roaches. I was not happy. I won't probably stay here again as it was to far from where I needed to be. It is close to Wal-Mart. Longhorn Steakhouse, has a cool free trolley in Doral to ride on. We missed it. Also hotel may have been going through some sort of renovation not exactly sure. Breakfast was not that good. We ended up just eating Sams Club pizza down the street. The staff were nice and friendly. Be ware of the deposit amount being the same as the room fee for this location since it is a private owner not La Quinta itself. erika diaz, General Manager at La Quinta Inn & Suites by Wyndham Miami Airport West, responded to this review Dear guest,Thank you for taking the time to share your detailed feedback.We’re glad to hear you enjoyed the pool, hot tub, and found our staff to be friendly and welcoming. However, we sincerely apologize for the issues you experienced during your stay. The presence of pests in your room is unacceptable, and we understand how upsetting that must have been. Please know this does not reflect our standards, and we are addressing this matter with our pest control team immediately.We also appreciate your comments regarding the pool hours, breakfast quality, and ongoing updates at the property. Your feedback helps us identify areas where we can improve the overall guest experience. We’re sorry to hear the location was not as convenient for your needs, although we’re glad you were able to enjoy nearby options.Regarding the deposit, we understand your concern and will work on improving how this information is communicated to avoid any confusion in the future.We truly regret that your stay did not meet expectations and hope you might consider giving us another opportunity to provide you with a better experience in the future.Thank youErika DiazGenral Manager

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• User:Sofia_Kaklamanou

  Trip type:

  Room was old

  05 Apr 2026

  Room didn’t much photos that were shown though Expedia it was very old. Ac unit was also very old and was making a very disturbing noise while it was on and we couldn’t rest well at night. erika diaz, General Manager at La Quinta Inn & Suites by Wyndham Miami Airport West, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay.We sincerely apologize that the room did not meet your expectations and did not reflect the photos presented on Expedia. We also regret the inconvenience caused by the air conditioning unit and the noise you experienced, which understandably impacted your ability to rest comfortably.Please know that your comments have been shared with our maintenance and management teams so we can address these concerns and continue improving our guest experience.We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Warm regards,Erika DiazGeneral Manager

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• User:Shannon F

  Trip type: Family

  Transportation is a joke.

  03 Apr 2026

  Do not use transportation to airport. We have been on this bus for 2 hours and it keeps stalling out. We are late to our cruise. Driver will not communicate with us on a solution. The shuttle was the reason we booked here. erika diaz, General Manager at La Quinta Inn & Suites by Wyndham Miami Airport West, responded to this review Dear Guest,We’re very sorry to hear about your experience with the shuttle service and the inconvenience this has caused, especially given the importance of arriving on time for your cruise.Please note that the shuttle is operated by a third-party transportation provider, and while we coordinate the service for our guests, we do not have direct control over their operations. That said, this is certainly not the level of service we expect, and we sincerely apologize for the lack of communication and delays you experienced.We completely understand your frustration, particularly since the shuttle service was a key reason for choosing our property. We strongly encourage you to arrange alternative transportation immediately to avoid further delays.We will also be reporting this incident to the transportation company to address these serious concerns. Additionally, we will review your case internally regarding the charge for the shuttle service.Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.Kind regards,Erika DiazGeneral Manager

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• User:phil p

  Trip type: Family

  Ok but could have been better

  29 Mar 2026

  We arrived late at night to have room where the A/C didn’t work, we mentioned this to the receptionist in the morning as we were too worn out after waiting 3hrs for our luggage at the airport. Unfortunately it wasn’t fixed until we mentioned after being out for the day, the maintenance guy turns up and says he wasn’t surprised as he was getting around to changing the compressor. Breakfast is a bit sparse erika diaz, General Manager at La Quinta Inn & Suites by Wyndham Miami Airport West, responded to this review Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the A/C not working upon your arrival, especially after a long and exhausting delay at the airport. We understand how important it is to have a comfortable room right away.We also regret that the issue was not addressed promptly after you reported it in the morning. This is not the level of service we aim to provide, and we will be reviewing this with our team to ensure quicker response times moving forward. Additionally, we appreciate you bringing the maintenance concern to our attention, and we are taking the necessary steps to resolve it properly.We’re sorry as well that breakfast did not meet your expectations. Your feedback helps us identify areas where we can improve.Thank you again for your comments, and we hope to have the opportunity to provide you with a much better stay in the future.Erika DiazGeneral Manager

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