Monte Carlo Miami Beach Condo By Global Luxury Suites

Recent Reviews: 15

• User:Ed W

  Trip type: Family

  Not recommended.

  02 Jun 2025

  Hotel did not have lobby it was more restaurant, room and bathroom was small.the continental breakfast that was included in the price was only one toast and half and small glass of juice.The lobbyist did not show us around. I give this hotel a one star for being close to the beach. Dena Arnstein, Owner at Global Luxury Suites at Monte Carlo, responded to this review Thank you for your feedback. We're sorry the hotel didn’t meet your expectations, especially regarding the lobby, room size, and breakfast. We appreciate your honest comments and will share them with management to help improve future guest experiences. The GLS Customer care team.

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• User:Tony R

  Trip type: Couples

  AC Complaint

  07 Jun 2024

  Me and my wife checked in to the Monte Carlos property in Miami Beach Fl on Mother's Day 5/12/24. We loved the unit. We proceeded to get unpacked then left to get something to eat. grocery shop etc... Later on that night we noticed that the room was a little warm so I hopped up and adjusted the thermostat and attempted to go back to sleep. The room did get any cooler. My wife and I tossed and turned all night. So the next morning 5/13/24 (Which was my 13th wedding anniversary) I called customer service and told the Ac was not working. The first call no one came so I Called again about 1 1/2 hour later and this time someone came. I let the guy in he looked at the unit and set an industrial fan in front of the unit for a couple hours then the guy came back and got the fan. He didn't speak good English but he used his phone as a translator. He told me that the unit needed a part so he will be back tomorrow with the part and another technician. So on my 13th wedding anniversary my wife and I didn't have any AC and this night was even hotter. We walked down to the front desk in middle of the night because we could not sleep. The guy at the front desk told us that they only do check in's and check out's but he did attempt to make some calls to help us which was unsuccessful . So no Ac, they couldn't even give us a fan and they didn't have any rooms available that they could switch us to. 5/14/24 around noon The guy and the new tech repaired the unit. We checked out on 5/15/25. Since then I have made multiple calls to customers for a refund, they told us the billing department handles the refunds and connected us to billing. I explained me and my wife experience and he told a tech came on 5/13/24 and no one let him in which was untrue because I let the tech in twice on that date. They refused me a refund and I couldn't believe this. Such bad business to have such beautiful properties. Dena Arnstein, Owner at Global Luxury Suites at Monte Carlo, responded to this review We deeply apologize for the issues you experienced during your stay, especially on such important dates like your anniversary. It's unacceptable that the AC issue wasn't resolved quickly, and we understand the frustration this caused for you and your wife. We truly regret the lack of support from both customer service and the front desk. We will investigate this situation further and work on improving our communication and service. Thank you for sharing your experience, and we hope to regain your trust in the future. The GLS Customer care team.

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• User:Fil0menaG

  Trip type: Couples

  Don’t you dare get cancer and cancel your trip last minute

  18 Mar 2024

  I ended up not staying at the hotel but I need the world to know what type of property you’re dealing with. I booked a non-refundable rate - yes I am at fault, but a few days before my travel I fell sick and just the day before I travel I found out I have cancer. Notified the hotel immediately about my condition and ask for their compassion, either with a refund or the possibility of voucher to use at another time, assuming I’ll get better or someone from my family can go… hotel basically told me it’s my problem because it’s a non-refundable rate… I have stayed in this property before and came back… and this is how they treat customers Dena Arnstein, Owner at Global Luxury Suites at Monte Carlo, responded to this review We are truly sorry to hear about your health diagnosis, and we sincerely empathize with the situation you're facing. It’s heartbreaking to know that you felt unsupported during such a difficult time. We apologize if our policies and response didn’t reflect the level of compassion you deserve. Your feedback is extremely valuable, and we’ll continue to review our procedures to ensure we provide better support in these rare and sensitive circumstances moving forward. We wish you strength and healing, and hope you find a way to visit again when things are better for you. The GLs Customercare team.

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• User:Tim S

  Trip type: Family

  Cat pee unit and an even worse management company.... Run away

  29 Nov 2023

  Cat pee unit and the by far worst management company you could possibly imagine. Do not book with Global Luxury Suites. I don't usually leave revues but this was the worst experience I have ever had with any management company. If I could I would give this company a negation star rating. Global Luxury Suites tried multiple times to have us sign a contract agreeing the full balance was still due after payment had already been received by Global Luxury Suites in full. Then Global Luxury Suites left my family on the street, out in front of the building, after dark for two hours past the agreed check in time. After allowing us to finally check in at 6:00PM the unit we were provided made us want to vomit. It had a strong, awful, cat pee issue and major cat dander issues. My daughter has cat allergies. Not only did my entire family have to deal with sleeping in a bad and couch drenched in cat cat pee my daughter had to deal with awful allergy issues for the entire vacation. All this for a unit that explicitly should have been a "no pets" unit per our reservation. What a wonderful, relaxing, peaceful vacation. The best part was Global Luxury Suites refused to do anything to acknowledge, correct, or take responsibility for any of their multiple issues. Even after multiple calls with Global Luxury Suites they refused to do anything to make up for the complete vacation train wreck they caused my family. The costumer service provided by Global Luxury Suites is not just non existent it is a complete culture of disrespect. Do yourself a favor and book with anyone except for Global Luxury Suites. Dena Arnstein, Owner at Global Luxury Suites at Monte Carlo, responded to this review We are truly sorry to hear about the experience you had, and we deeply regret that your stay was marred by such serious issues. This is not the standard of service we strive to provide, and we sincerely apologize for the discomfort and frustration you and your family experienced. We take your feedback seriously and will investigate these matters to ensure they are addressed appropriately. Thank you for sharing your experience, and we will work hard to improve our service moving forward. The GLS Customer care team.

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• User:hansg538

  Trip type:

  Great Apartments - 5 stars if only they had given us 1 extra toilet paper roll.

  01 Mar 2022

  We liked the two apartments we rented, liked the pools and beach. Great for (grand)kids However, when after 4 nights we ran out of toilet paper and called the 800 number we were told "your rate only gets you two toilet rolls, not more"???? Given how we paid $560+ for five nights that seemed like pretty stupid management philosophy. Not being vindictive, we bought pack of four rolls and left two as donation to the company Dena Arnstein, Owner at Global Luxury Suites at Monte Carlo, responded to this review Thank you for sharing your feedback! We're happy to hear that you enjoyed the apartments, pools, and beach, and that they were great for your family. We do apologize for the inconvenience regarding the toilet paper, this certainly isn’t the experience we strive to provide. We’ll review our policies to ensure we offer a better level of service going forward. We appreciate your understanding and hope to host you again soon! The GLS Customer care team.

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