Ocean Reef Suites

Recent Reviews: 902

• User:JTM737

  Trip type: Family

  Great location. Excellents accommodations e estaff.

  12 Oct 2025

  Great location, one block of distance from the beach (super clean) and two blocks from a Walgreens supermarket. The area is excellent, with many restaurants, fast foods and shops. The hotel offers free beach services (two chairs per room and beach towels) in the area reserved for guests. Beach umbrellas were available for a fee. The service provided by the staff (Pedro, Gonçalo, and Franco) was exceptional. They were always very thoughtful, friendly, eager to provide information and help with everything. A special thanks also goes to the lady who helped with breakfast and room cleaning.The accommodations were excellent (there were three of us separeted in two rooms). In the rooms, there was a minibar, a microwave and kitchen utensils, which were very helpful on days when we arrived tired from a trip and it was easier to eat dinner in our own room with something we bought at the supermarket. We felt very comfortable and we will definitely return and recommend it to everyone.

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• User:Pibochen

  Trip type: Couples

  An odd sort of place in an iconic loaction

  16 Feb 2025

  The location is the best aspect of this place. It was easy to find and if you get a taxi from the airport, it's a doddle. Our accommodation was spacious and we might have been upgraded to a larger room. The bed was comfortable. The bathroom was old fashioned but clean and the shower was good. There was also a good, if noisy, air conditioner, indispensible in Miami.The staff was helpful and they took a lot of trouble to fix our ceiling fan and light. for which we were grateful.Free tea and coffee available, but only in the lobby area, which is typical of America. However, the property has a bit of an identity crisis. Is it a BnB, a hotel, or a serviced apartment? It is all of them and none of them. The apartment has lots of cupboard space but there is nothing in them, except for a few drinking glasses. There weren't any cups or mugs. There were a saucepan and a frying pan and some cooking utensils, but there was no cooker! How bizzare was that?! It looks like they had replaced the worktop but not the stove. The sink was incredibly small for a kitchen area - it wasn't even big enough to fit a dinner plate. As there was no kettle in there either, we had to go all the way to the recpetion to get hot water for a cup of tea. I think Americans are more tolerant of this than us Brits. We felt it was a bit of a faff. The photos showed toaster and coffee machine in the kitchen area, but they may have been put there for just for show.We also wondered why the apartment had a tall table with 4 tall stools instead of just a normal dining table and 4 chairs. They reminded us of the 1980s.Breakfast was a bit chaotic. It was a buffet, of sort, served in an area of the lobby. There was a waffle station which was popular and so it didn't take long for the place to fill up and becomse chocker. We couldn't be bothered with the waffles and so only had bagels, patries and yoghurt.It definitely helps if you are have a good standard of Spanish of any variety to communicate with the servers.We thought for what we had paid, we didn't receive a great deal. Yes, the stay was comfy, and we were in a touristy area. However, I will think twice before staying here again.

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• User:Amy B

  Trip type: Solo travel

  Best customer service

  29 Jan 2025

  This review is not about staying at the hotel but is about their exceptional customer service. My sister was staying at Ocean Reef for a CrossFit competition and I wanted to surprise her with some flowers and cake. The staff was absolutely ready to help make that a reality. The gentleman working the front desk that day was so gracious & went above and beyond to help me out from over 1000 miles away. If for no other reason, know you’re in excellent hands if you book your stay here. They will make sure you have an incredible time.

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• User:Baby A

  Trip type: Family

  Excellent

  11 Jan 2025

  Excellent. Everything was good - Location,Service, Room cleanliness, breakfast(for the price we are paying). Would certainly recommend to my friends. Very near to Ocean drive and South Beach. Good restuarant right in front of this hotel.

• User:David C

  Trip type: Solo travel

  Above and beyond the call of duty when it comes to this hotel

  19 Oct 2024

  The rooms are very nice I had the studio suite with 2 queen beds and had a lot of room to move around. I woke up one morning about 4am and my ceiling was leaking because of the room upstairs from me. I went to the front desk and there was not much I could do at that time but they did come in and put towels down and a bucket. Maintenance came in at 8:00 a.m. and it was their first priority by 9:00 a.m. the leak was stopped and they had my room all cleaned up. I went out for a little bit that day and when I came back I had a letter waiting for me on the table sending their sincere apologies and thanking me for being such a great guest along with the letter was two small packs of chocolate. I was very impressed on how they handled the situation. All the stuff that I have interacted with have been very friendly and any staff that I have interacted with have been bilingual and could speak both English and Spanish very well. The person who was in the room before me must have been Spanish because they had the TV switched over into Spanish. So the nice lady at the front desk came up to my room and switched my TV back over to English seeing that I could not read Spanish. I would recommend this hotel to anybody that is in the Miami area.

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