Palm Tree Club Miami

Recent Reviews: 2183

• User: JJ R

  Trip type: Solo travel

  Not the Palm Hotel and Spa this is a different hotel, Not on beach

  This hotel was not what I expected. I want to be clear that this is not The Palms Hotel & Spa on the beach. This felt more like a motel than a hotel.When I arrived, the elevator was not working, and I heard other guests mention that they did not have hot water. As a solo traveler, I personally did not feel safe or comfortable staying there, so I decided to leave and book at the actual Palms Ho… Read moreThis hotel was not what I expected. I want to be clear that this is not The Palms Hotel & Spa on the beach. This felt more like a motel than a hotel.When I arrived, the elevator was not working, and I heard other guests mention that they did not have hot w… Read more

• User: NorthStar110385

  Trip type: Couples

  DIRTY! Pictures not accurate!!!

  NOTHING LIKE THE ADVERTISED PHOTO'S! They took a large deposit, yet this place was so dirty! Old dirty wall paper that covered up dark stuff. Mismatch of odd useless furniture. Non-working elevator on a 5 story building! We had lots of luggage for a cruise and were on the 3 floor! They didn't even inform us when we checked in and we had all our luggage right there in the lobby! Bathroom faucet loo… Read moreNOTHING LIKE THE ADVERTISED PHOTO'S! They took a large deposit, yet this place was so dirty! Old dirty wall paper that covered up dark stuff. Mismatch of odd useless furniture. Non-working elevator on a 5 story building! We had lots of luggage for a cruise and… Read more

• User: Zeba K

  Trip type: Friends getaway

  Worst Hotel I have ever seen

  The rooms and beds are in extremely poor condition, as if they haven’t been updated since the 1970s. The shower temperature is unsafe, the washroom does not function properly, and overall cleanliness is unacceptable. The air-conditioning is noisy, and the service is very poor. They also refuse to allow checkout unless you pay for the remaining days, and none of the issues are ever addressed. Ar… Read moreThe rooms and beds are in extremely poor condition, as if they haven’t been updated since the 1970s. The shower temperature is unsafe, the washroom does not function properly, and overall cleanliness is unacceptable. The air-conditioning is noisy, and the serv… Read more

• User: Susan B

  Trip type: Solo travel

  Ants and no hot water - cannot recommend

  Checked in evening 12th May and luckily had a hot shower as there was not hot water for the remainder of my stay (3 nights). No communication about the issue for 24 hours. Also had ants in the bathroom and couldn’t contact reception as the room phone didn’t work. Minimal care from reception staff about any issue. Emailed to request a refund for part of my stay but this was denied. Please spend you… Read moreChecked in evening 12th May and luckily had a hot shower as there was not hot water for the remainder of my stay (3 nights). No communication about the issue for 24 hours. Also had ants in the bathroom and couldn’t contact reception as the room phone didn’t wo… Read more

• User: Olympyk R

  Trip type: Business

  NO HOT WATER ON SITE!

  I wouldn’t book here the front desk attendant Norma was the least accommodating, I’ve been staying here for a week, the hot water hadn’t been working since May 11th 2026 today is the 15th and the most they’ve been willing to do is comp the $20 resort fee, which isn’t worth the torture of unadvised cold water showers. Arelis Calderon, Guest Services / Front Office at Palm Tree Club, responded to… Read moreI wouldn’t book here the front desk attendant Norma was the least accommodating, I’ve been staying here for a week, the hot water hadn’t been working since May 11th 2026 today is the 15th and the most they’ve been willing to do is comp the $20 resort fee, whic… Read more