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Palm Tree Club Miami

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Palm Tree Club Miami

locationMiami Beach, Miami Area - FL

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About Palm Tree Club MiamiAbout Palm Tree Club Miami

Location

This hotel is located in North Bay Village.

Facility

The hotel has a lift and features 118 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym, billiards and aerobics.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Alcoholic beverages are available.

Amenities at Palm Tree Club Miami Amenities at Palm Tree Club Miami

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

611

Very Good

901

Average

437

Poor

122

Terrible

112

Recent Reviews: 2183

  • User:JJ R

    Trip type: Solo travel

    Not the Palm Hotel and Spa this is a different hotel, Not on beach

    rating25 May 2026

    This hotel was not what I expected. I want to be clear that this is not The Palms Hotel & Spa on the beach. This felt more like a motel than a hotel.When I arrived, the elevator was not working, and I heard other guests mention that they did not have hot water. As a solo traveler, I personally did not feel safe or comfortable staying there, so I decided to leave and book at the actual Palms Hotel & Spa instead.The room and bathroom were not to my liking, and the overall feel of the property was not what I was looking for. There was a bar/restaurant next door, but the prices seemed high for the type of place it was. To me, it felt more like a budget motel with a party atmosphere.I will say that the receptionist was very kind, helpful, and professional, which I appreciated. This place may be better suited for younger travelers, especially groups who are looking for nightlife or a party setting. However, as someone in my mid-50s traveling alone and looking for peace, comfort, and relaxation, it was not the right fit for me. Fernando Carrizo, Atención al huésped/Recepción at Palm Tree Club, responded to this review Dear Guest,Thank you for sharing your feedback. We’re glad you found our team helpful and professional during your stay.We are sorry to hear that the property did not meet your expectations and that your stay was not what you were looking for. Your comments are important to us, and we will take them into consideration as we continue working to improve the experience for all our guests.We understand that everyone has different preferences and needs when traveling, and we hope future stays will better match what you are looking for in terms of peace, comfort, and relaxation.Warm regards,Reservations Team

  • User:NorthStar110385

    Trip type: Couples

    DIRTY! Pictures not accurate!!!

    rating17 May 2026

    NOTHING LIKE THE ADVERTISED PHOTO'S! They took a large deposit, yet this place was so dirty! Old dirty wall paper that covered up dark stuff. Mismatch of odd useless furniture. Non-working elevator on a 5 story building! We had lots of luggage for a cruise and were on the 3 floor! They didn't even inform us when we checked in and we had all our luggage right there in the lobby! Bathroom faucet looked like it hadn't been cleaned in weeks, and makes you wonder how everything else. Arelis Calderon, Guest Services / Front Office at Palm Tree Club, responded to this review Dear Guest,Thank you for taking the time to provide us with your feedback. We are deeply concerned by your comments and sincerely apologize for the difficult experience you had, particularly regarding the elevator and the cleanliness of your room.We understand how exhausting and frustrating it must have been to carry luggage up to the third floor, especially without being notified at check-in. Our elevator was experiencing an unexpected technical issue, but we completely agree that our team should have communicated this clearly and offered full assistance with your bags.Furthermore, the cleanliness issues you described regarding the bathroom and room details are unacceptable and do not align with our standards. We have shared your specific feedback with our housekeeping and maintenance heads to ensure deep cleaning and room updates are handled immediately. Regarding our deposit, this is a standard authorization for incidentals, but we regret that the overall value of your stay did not match your expectations.We truly appreciate you bringing these matters to our attention so we can work on preventing these issues from happening again.Best regards,Reservations Team

  • User:Zeba K

    Trip type: Friends getaway

    Worst Hotel I have ever seen

    rating17 May 2026

    The rooms and beds are in extremely poor condition, as if they haven’t been updated since the 1970s. The shower temperature is unsafe, the washroom does not function properly, and overall cleanliness is unacceptable. The air-conditioning is noisy, and the service is very poor. They also refuse to allow checkout unless you pay for the remaining days, and none of the issues are ever addressed. Arelis Calderon, Guest Services / Front Office at Palm Tree Club, responded to this review Dear Zebak,Thank you for sharing your feedback regarding your recent stay. We are very sorry to hear that your experience fell so far short of your expectations and that you encountered multiple issues with our accommodations and service.We take allegations regarding unsafe shower temperatures, maintenance concerns, and cleanliness very seriously. Please rest assured that your comments have been passed along directly to our management and maintenance teams so we can thoroughly inspect the room, address the plumbing and air conditioning, and ensure our high standards are being strictly upheld.Regarding our checkout and payment policies, we always strive to communicate our cancellation and early departure terms clearly at the time of booking. However, we regret that you felt your concerns were not properly addressed by our team while you were on-site.We appreciate you bringing these matters to our attention, as your feedback helps us isolate and correct these issues for future guests.Best regards,Reservations Team.

  • User:Susan B

    Trip type: Solo travel

    Ants and no hot water - cannot recommend

    rating14 May 2026

    Checked in evening 12th May and luckily had a hot shower as there was not hot water for the remainder of my stay (3 nights). No communication about the issue for 24 hours. Also had ants in the bathroom and couldn’t contact reception as the room phone didn’t work. Minimal care from reception staff about any issue. Emailed to request a refund for part of my stay but this was denied. Please spend your money elsewhere. You will need an Uber to go anywhere so factor this in and stay somewhere closer to what you want to do. Arelis Calderon, Guest Services / Front Office at Palm Tree Club, responded to this review Dear Susan,Thank you for taking the time to share your feedback. We offer our most sincere apologies for the frustrating experience you had during your 3-night stay with us. Having no hot water, discovering pests in your bathroom, and being unable to contact the front desk due to a faulty room phone is completely unacceptable, and we deeply regret that we let you down so significantly.We also apologize for the delay in our communication regarding the hot water service disruption. We realize how critical timely updates are, especially during a maintenance emergency, and we are actively reviewing our internal procedures to ensure our guests are never left in the dark again.Regarding your request for compensation, our management team would like to personally review your file and the correspondence regarding your stay to see how we can properly address this matter. Please reach out to us directly so we can connect you with a manager.We appreciate your honest feedback as it helps us identify the critical areas where we need to improve.

  • User:Olympyk R

    Trip type: Business

    NO HOT WATER ON SITE!

    rating14 May 2026

    I wouldn’t book here the front desk attendant Norma was the least accommodating, I’ve been staying here for a week, the hot water hadn’t been working since May 11th 2026 today is the 15th and the most they’ve been willing to do is comp the $20 resort fee, which isn’t worth the torture of unadvised cold water showers. Arelis Calderon, Guest Services / Front Office at Palm Tree Club, responded to this review Dear olympykr,Thank you for bringing this to our attention. We sincerely apologize for the lack of hot water during your stay and for the frustration this has caused. We completely understand that a minor resort fee credit does not make up for the discomfort of cold showers over several days, and we deeply regret that our service fell short of the standard we aim to provide.We take your feedback regarding your experience at the front desk seriously, and we will be reviewing this internally with our team to ensure our guests are treated with the highest level of empathy and care during unexpected maintenance issues.Our management team would like to look further into your reservation to see how we can better address this situation for you. Please feel free to reach out to us directly at your earliest convenience so we can assist you personally.

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