Residence Inn Miami Beach South Beach

Recent Reviews: 362

• User:SmartTravellerAsia

  Trip type: Business

  Reasonable hotel but cleaning staff and staff need better training

  12 May 2026

  Descent hotel not far from Lincoln road and the convention centre. Compared to the other BonVoy CitizenM in the same price range, I would choose this residence Inn. As an Ambassador member who does over 150 nights a year globally and has tried most other BonVoy hotels in Miami Beach, this is my feedback. ProsGood location not far from Lincoln road Descent breakfast with good coffee Descent price Nice rooftop pool with chairs Trader Joe in front of the hotel which is useful Some of the staff (Bobby at reception) are excellent Has a fridge and microwave (which CitizenM does not have) ConsThe room has no water boiler. They say to use the coffee machine but it does not work and is too complicated. They should add a normal water boiler. Very small gym (although they offer a pass to a yoga studio with a daily class)No daily room cleaning (every other day)I could not use the hair dryer as the bag it was in was very tight (this should be picked up by QC)Serious issues with cleaning staff. First, they entered my room without knocking which is unacceptable. Second, they literally forgot the cleaning liquid and dirty towel in the room. I had to put the cleaning items outside myself. The cleaning service definitely needs better quality control. Better training is also required. There is no safe in the rooms (which by judging by the cleaning staff mistakes is a must). They offer a locker service at the reception. But when I came to check out in the morning, the staff on duty did not know where the hotel key was. We wasted 15 minutes to try to find it and I barely caught my flight. The hotel should have offered to give me a discount or something but I am sure the incident was not even reported and thus I was never contacted by the hotel. Overall, I would return to this hotel but would appreciate some of the challenges above to be addressed. Marriott Hotels, Guest Services / Front Office at Residence Inn by Marriott Miami Beach South Beach, responded to this review Dear Guest,Thank you for taking the time to share your review and for your loyalty to our brand. We are glad your overall time with us was pleasant and that you loved our convenient location and our amenities. However, we apologize for the oversights made by our housekeeping team and for the service shortfalls you encountered at the front desk. This is not typical of our standard, and we will address your comments with the relevant teams to avoid such concerns from repeating. We have also taken note of your feedback regarding in-room amenities and will share it appropriately, as we are committed to enhancing our guest satisfaction. We understand your frustrations and are grateful for your patience. Thank you again for your valuable insights, and we look forward to welcoming you again for the seamless stay you deserve. Warmest regards,Richard GarciaGeneral Manager

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• User:Ben S

  Trip type: Family

  Do Not Stay Here

  30 Nov 2025

  This hotel is terrible. The rooms are dirty, the staff is very unhelpful, and there is nothing near the hotel. When we asked for bedding for the pull out sofa, they only brought sheets. And when I asked for a blanket and pillow, the helper just said: "I don't speak English," and walked away talking on his phone to someone. He didn't even try to help; just walked away. You can get a much better hotel for the same price, and closer to the beach. Marriott Hotels, Guest Services / Front Office at Residence Inn by Marriott Miami Beach South Beach, responded to this review Dear H2002BMbens,Thank you for taking the time to share your review. Please accept our apologies for the behavior of our associates and the issues you had with our service. We aim to provide our guests with thoughtful hospitality and a memorable stay; therefore, we regret this was not your experience. We will share your comments with the appropriate individuals so that such matters do not happen again. We also apologize for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Additionally, we are sorry that our location was not ideal for you. Please know that in the future, our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Warmest regards,Richard GarciaGeneral Manager

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• User:Rnosha W

  Trip type: Family

  Birthday

  21 Aug 2025

  The only plus is Benjamin he is a great asset! The first night the shower curtain had mildew, the sofa bed was broken which made our night uncomfortable and the refrigerator beeped all night. The second day my kids were stuck in the elevator. I had to walk down the stairs to the front desk to make them aware. After speaking with some who stated she was a manager she agreed to comp the first night. After I told her I had a second reservation she stated she would comp one of the rooms for the inconvenience. Due to the issues with one of the rooms we needed to move but no rooms were available. We had prior arrangements told front we would be back later that evening. Once we got back the same manager that I spoke with earlier that day was still there. I proceeded to check in, to gain access to the room. After the agent tells me how much to pay and that he can't comp the night I asked for the manager. She comes out and basically call me a liar! Where and how would I get this information. After checking into the second room. The sofa bed was working but had stains on it. I called front desk about the issues. He stated he could get someone to possible switch the beds I declined due to it being so late.She was very rude and condescending infront of guest waiting in line. I was there to celebrate my daughter's birthday which was not enjoyable at all. Marriott Hotels, Guest Services / Front Office at Residence Inn by Marriott Miami Beach South Beach, responded to this review Dear Valued Guest,It is apparent that we missed several opportunities to create the enjoyable stay you and your family anticipated while you all were here for your daughter's birthday. We sincerely apologize for the issues you had with your accommodations and for the inconvenience your children had due to the elevators. This is not the standard of comfort we aim to provide our guests, and we will address your comments with the housekeeping and maintenance teams to ensure a better guest experience going forward. We are also sorry to learn that you did not receive the hospitality you deserve, and that we strive to provide each and every guest. We appreciate you bringing this matter to our attention, and we would love to resolve this to your satisfaction, but as we are unable to find your reservations with the given name in this review, we request that you reach out directly to our hotel so that we can look into this further and make the necessary adjustments. Thank you for your patience and understanding in the meantime.Warmest regards,Richard GarciaGeneral Manager

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• User:Diogo A

  Trip type: Solo travel

  Great experience

  12 Jul 2025

  Benjamin in the front desk was amazing, very attentive and helpful, super nice, great attitude, it’s great when we get someone like him to start our stay, that helps specially after a long day, the hotel it’s beautiful, love the pool area and it’s very close to everything highly recommended…. thank you Benjamin for everything. ⭐️⭐️⭐️⭐️⭐️ Marriott Hotels, Guest Services / Front Office at Residence Inn by Marriott Miami Beach South Beach, responded to this review Dear 289diogoa, We are flattered by your very kind review of Residence Inn Miami Beach South Beach. Team members like Benjamin are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. We are also glad that you loved our well-kept property, convenient location, and refreshing pool. Thank you for recommending us to fellow travelers, and we look forward to seeing you again the next time you are in the area.Warmest regards,Richard GarciaDual Director of Operations

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• User:Curiosity754859

  Trip type: Family

  Extremely Disappointing Stay – One of the Worst Marriott Experiences Ever

  22 Jun 2025

  Extremely Disappointing Stay – One of the Worst Marriott Experiences EverI honestly cannot understand how this hotel has any positive reviews. The property is dirty, poorly managed, and completely fails to meet even the most basic expectations, let alone Marriott standards.1) Poor Pre-Arrival Coordination:Before our stay, we received a polite email from Ludmila Bernardo Muniz de Jesus (with six others CC’d) asking if they could assist with anything in advance of our arrival. We responded with a simple request: to have the sofa bed prepared before we arrived. Despite arriving at 4 PM (check-in time), the sofa bed was not made up. Worse yet, it was broken and could not be pulled out properly. To make matters worse, there was a suspicious powdery substance under the pillows, which the staff had to clean on the spot. We ended up having to switch rooms.2) Second Room Also Dirty:Unfortunately, the new room was not much better. The linens were stained in multiple places (which we have photos of), and housekeeping had to come and change them. In total, it took the staff over an hour to resolve everything—wasting valuable time and adding unnecessary stress.3) Parking Chaos:We used the hotel’s valet parking, which is $55 per night plus tax. When we requested our vehicle, the valet could not locate our car key—for over 45 minutes. This delay caused us to miss the beginning of the event that was the primary reason for our trip to Miami. As a gesture of apology, the front desk manager agreed to waive the valet parking fee. However, upon checkout, we were still charged $55. After inquiring, we were told that only one day was credited and that the decision was final and not up for discussion.Overall:As a Marriott Gold Member who has stayed at hundreds of Marriott properties worldwide, I can confidently say this was one of the worst experiences I’ve ever had. The property is mismanaged and the rooms are dirty. After reading responses from hotel management to other negative reviews, I now realize that our experience is part of a pattern. Management often replies with polite apologies and promises of follow-up or improvement, but clearly nothing actually changes. Very disappointing. Marriott Hotels, Guest Services / Front Office at Residence Inn by Marriott Miami Beach South Beach, responded to this review Dear Curiosity754859,Thank you for choosing our hotel and for your loyalty to our brand. We sincerely apologize for the issues you encountered in your accommodations and the inconvenience this caused. We understand that fresh and clean accommodations are of the utmost importance, and we will address your comments with the housekeeping and maintenance teams to ensure such concerns are not repeated. We are also sorry for the delay you experienced with our valet service. We understand the frustration this can cause and the repercussions when you need to keep to a schedule. Our team is reviewing this situation, and we are taking extra care to avoid this in the future. We recognize that the goodwill gesture we have provided did not make up for the challenges you faced, and we are very grateful for your patience. Thank you again for your detailed feedback, and we hope you will change your mind and allow us to regain your trust the next time you are in the area.Warmest regards,Richard GarciaDual Director of Operations

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