Staybridge Suites Miami Doral Area

Recent Reviews: 279

• User:conradb0

  Trip type: Friends getaway

  Enjoyable stay!!!

  29 May 2026

  This is my hotel when I go to Doral area. I was welcomed and acknowledged as a Diamond Elite with FELIX with a big smile. He gave us a nice suite. The lobby is very clean. And the breakfast is always a plus with variety of food options. This hotel can be recommended to friends and family…Thank you once again FELIX FOR YOUR OUTSTANDING CUSTOMER SERVICE. Soci Assist, Other at Staybridge Suites Miami Doral Area By IHG, responded to this review Hi Conrad B,We're really pleased to hear that you enjoyed your stay and felt welcomed by Felix. It's great to know that our clean lobby and breakfast options added to your experience. Thank you for recommending us to your friends and family. We hope to see you again soon!- The Staff at Staybridge Suites Miami Doral Area

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• User:rileycw

  Trip type: Family

  Your standards have dropped, and it shows!

  23 Apr 2026

  Staybridge Suites, Doral, Florida (IHG property) April 23-25, 2026This is our second stay at this property over the past five years, and it fell far short of our first experience. We are a family celebrating more than three decades of marriage, and what should have been a joyful start to the occasion was repeatedly undermined by staff failures at this property.The most serious incident involved my daughter, who flew in from the United Kingdom and arrived at the hotel in the evening while other members of our party were out. She approached the front desk, provided our name and room number, and was told that no guests by our name were registered at the hotel. This was false. Her mother had checked into that same room that very morning. I had also communicated through the booking platform in advance that our party of five would be arriving across two days, three on the first day, two more on the second. None of this information was made available to or acted upon by front desk staff.Unable to reach me, my daughter, a solo female traveler arriving from the UK, unfamiliar with the area, arriving in the evening, came within moments of leaving, believing she had the wrong hotel. It was only a fortunate gap in my schedule that allowed me to see her missed call and send her a copy of the reservation in time. Had she left, and had she not had reliable mobile connectivity, the consequences could have been far more serious. This failure alone warrants serious attention from IHG and hotel management.On the same stay, I had arranged for two packages containing custom-designed shirts for our family celebration to be shipped ahead of our arrival. Tracking confirmed Package 1 was signed for by hotel reception on April 10, and Package 2 on April 13. When my family arrived, the hotel repeatedly denied having either package despite the delivery confirmations in hand. I contacted IHG corporate headquarters, they messaged hotel management, and the first package appeared the next morning. The second was denied again, to my family, then to me in person upon my own arrival, until a second call to corporate produced it within three minutes. Both packages were on property the entire time.Additionally, despite advance notice that our party would grow from three to five guests on day two, the room was not prepared accordingly. Only after escalating to both IHG corporate headquarters and the front desk directly were adequate supplies delivered — and only within the final hours of our stay.Although all issues were ultimately resolved, I am writing this because the pattern across this stay - a guest nearly turned away due to missing reservation data, packages denied until corporate intervened twice, and basic room preparation overlooked despite advance notice, points to something more than isolated mistakes. Future guests, especially those coordinating multi-person arrivals or shipping items ahead of time, deserve to know what we experienced.Something has changed at this property since our last visit five years ago. And it shows…One of the chains in this group had this slogan, “The best surprise is no surprise! In our short stay, we had many, none of which were pleasant. IHG Service, Owner at Staybridge Suites Miami Doral Area By IHG, responded to this review Hello rileycw,Thank you for choosing IHG Hotels and Resorts for your loding needs and for taking the time to share your experience. We truly appreciate you as one of our valued guests.We appreciate you taking the time to let us know about your experience. Your comments give us important insight into how your stay was impacted, and they have been carefully documented and shared with the hotel leadership team. Providing a comfortable and seamless experience for our guests is always the goal, and feedback such as yours plays an important role in helping us strengthen our standards.Thank you again for reaching out and for choosing IHG. We appreciate your feedback and look forward to welcoming you again in the future for an improved and more comfortable stay.Best,Ronald R.Case ManagerIHG Hotels and Resorts Service

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• User:Betty F

  Trip type: Business

  Look for somewhere else to stay

  22 Mar 2026

  Horrible beds super squicky, changed room the same things, no ice anywhere, ice machines not connected to water in refrigerator, no ice machines in entire hotel, no ice trays. Tub retained water until I fixed it. This place is not worth your money. IHG Service, Owner at Staybridge Suites Miami Doral Area By IHG, responded to this review Hi Betty F,Thank you for choosing the Staybridge Suites Miami Doral Area and for sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts.We are dedicated to providing a positive and seamless hotel experience, and I am sorry to learn that some aspects of your stay did not meet expectations. To help us investigate further and locate your reservation, we kindly ask that you send an email to IHGService@ihg.com with the following details:– The name of the reservation and the confirmation number, if possible.– The dates of your stay.– Case number (If available)– Your IHG One Rewards number (If applicable)– Your contact information, including your name, phone number, email, and mailing address– Any other comments you want to addWe will indeed be working with all relevant teams to resolve your concerns. Looking forward to hearing from you and being of further assistance.Warm regards,Crisel V.Case ManagerIHG Hotels & Resorts Service

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• User:TREK39

  Trip type: Couples

  Very good

  25 Feb 2026

  Very friendly and helpful front desk staff. Nice room. We were there for 2 nights and had 2 different rooms both nice. We were very pleased with out stay. Nice outdoor area and nice rooms.

• User:conradb0

  Trip type: Business

  Enjoyable stay…

  15 Jul 2025

  This is my hotel every time we need hotel at Doral.The front desk supervisor Fotis is always there to assist the guests. The breakfast is always a plus with many choices. Lobby and room are always clean. Sergio is another front desk that has excellent customer service. Once again big shout out to FOTIS.