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The Grayson Hotel Miami

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The Grayson Hotel Miami

locationDowntown - Brickell, Miami Area - FL

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About The Grayson Hotel MiamiAbout The Grayson Hotel Miami

Location

This hotel is located in the heart of Miami.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking, basketball and golf are available. Guests can enjoy a wide range of indoor sports, including a gym, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Evening entertainment includes live music.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

VISA is accepted as payment at the hotel.

Amenities at The Grayson Hotel Miami Amenities at The Grayson Hotel Miami

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

418

Very Good

69

Average

64

Poor

56

Terrible

82

Recent Reviews: 689

  • User:Voyage63596129243

    Trip type: Family

    Under renovation--amenities not available.

    rating05 Jun 2026

    I stayed here with family members before a cruise. We chose the hotel because it was close ot the port and had a rooftop bar/restaurant and a rooftop pool. We were disappointed to find that these were both under renovation and not available to us. That should have been made clear on the website--we would not have chosen this hotel had we known that.The rooms were fine, but overall we were very disappointed and will not stay there agian. rosamilagro gutierrezfuentes, Owner at The Grayson Hotel Miami Downtown, responded to this review Dear Guest,Thank you for staying with us at the Grayson Miami Hotel and for sharing your feedback. Thank you for taking the time to share your feedback regarding your recent stay with us, we sincerely apologize for the inconveniences you experienced during your visit.We understand how disappointing it was to find the main pool closed during your stay. Please accept our apologies for not communicating this in advance. While one of our pools was temporarily closed, we did have an alternative pool available on the same floor for guest use; however, we understand this may not have fully met your expectations.We truly appreciate your feedback, as it helps us improve the guest experience, and we hope to have the opportunity to provide you with a much better stay in the future.Regards,Reservations Team

  • User:lac3nem

    Trip type: Couples

    Budget standards

    rating29 May 2026

    Not a 4* hotel and unsure why it is part of the 'Small Luxury Hotels of the World" group, it feels like a budget hotel.Extremely noisy room, traffic noise. And no robes. Very basic.Arrived about 9.40pm and after a long day travelling just wanted room service, we were told by the concierge this would be no problem. We rang to order at 9.55pm, they didn't answer the phone. Called the desk and was told they stop serving at 10pm, obviously they didn't answer to avoid providing food. We were told we could order from Uber!!Shocking service and facilities. If you are used to staying at luxury hotels, avoid The Grayson. Jefferson Mendez, Guest Services / Front Office at The Grayson Hotel Miami Downtown, responded to this review We apologize for your experience and appreciate your feedback. We regret that your stay did not meet your expectations, particularly regarding noise levels, room amenities, and dining service. Your comments about the hotel’s classification and service are taken seriously, and we will review these areas to improve our guest experience. Thank you for bringing these issues to our attention; we hope to have the opportunity to better serve you in the future.

  • User:Kim B

    Trip type: Solo travel

    Bad vibes/ poor service 😢

    rating29 May 2026

    So...let me tell you after a long hard work week... you are looking forward to a dip in the pool. The hotel rooftop pool was under construction which I didn't know!! I didn't read the reviews. My first mistake! The rooftop bar is CLOSED. The bar on the 3rd floor is a ghost house. No one was at the bar. The bartender looked bored and lonely. No lively atmosphere at a Miami bar?? Okay thats fine, but I spent $48 dollars on valet, just for them to be late with my car? ***The valet person was RUDE. Too bad for him because I tip 25-30% regularly. The paint is chipped all over this hotel and overall look of hotel is POOR. This is not the place to be in Miami. It was so sad to see a run down mess. Jefferson Mendez, Guest Services / Front Office at The Grayson Hotel Miami Downtown, responded to this review We sincerely apologize for the experience at The Grayson Miami. We regret that the rooftop pool was under construction and the bar on the 3rd floor was closed, and we understand how frustrating late valet service and unwelcoming atmosphere can be after a long week. Your feedback about the overall condition of the hotel is taken seriously, and we are working to improve our facilities and guest experience. Thank you for sharing your concerns; we hope you will give us another chance to provide a better stay in the future.

  • User:Janet S

    Trip type: Couples

    Pool Construction on Memorial Day Weekend

    rating23 May 2026

    We had a great check in. We were offered Prosecco but they ran out. Then offered rose. Yeah! Oops, they couldn't find a wine opener. Still, no problem. They were super nice. We headed to the roof top pool for a drink and lounge by the pool. All good until it wasn't. The pool was emptied and under construction. It was very loud. They are working on it on a Sunday. The indoor pool was open but the construction was loud even there. Hilton needs to do better in communication of construction. We paid for a pool view terrace room. We were never informed even at check in about construction. The pool bar was a little room that was not memorable to say the least. The manager was great and understanding. I asked for a refund and we moved hotels. It's Memorial Day Weekend. We were looking forward to an outdoor chill rooftop pool experience. I'm honestly not sure about the rooms since We never saw one but if you are looking for a cool rooftop pool vibe like on the website it's not the place for you. Jefferson Mendez, Guest Services / Front Office at The Grayson Hotel Miami Downtown, responded to this review Thank you for sharing your experience at The Grayson Miami. We sincerely apologize for the inconvenience caused by the ongoing construction and the poor communication regarding the pool closure and room view. Your feedback is valuable, and we will work to improve our communication and guest experience. We appreciate your kind words about our team and manager’s understanding. We hope to have the opportunity to better serve you in the future.

  • User:Wanderer638295

    Trip type: Family

    This Experience is Making Me Think Twice About Hilton

    rating22 May 2026

    The picture of the Grayson Hotel is misleading, the hotel looks nothing like the picture. The bed is extremely low almost like sleeping on the floor and the tub was too high and I almost tripped getting into it. The hot water was cold all day and never got hot. The breakfast costs $70 for one omelette, one cup of coffee, glass of orange juice, and an egg cheese bacon croissant. I paid with my Hilton Honors points for the room and they charged my credit card $250 for incidentals event though I only stayed one night. They refused to give me a receipt and when I called back for one The Grayson Hotel states they cannot find my reservation. I checked in Monday May 18, 2026 and checked out Tuesday May 19, 2026. The Grayson Hotel overcharged me and refuses to give me a receipt. I need to complain to Hilton’s Corporate Office about this terrible and unacceptable service that I was treated to. Sincerely,Diane Johnson Jefferson Mendez, Guest Services / Front Office at The Grayson Hotel Miami Downtown, responded to this review Thank you for sharing your concerns regarding your stay at The Grayson Miami. We sincerely apologize for the issues you experienced with the room condition, amenities, and billing. Your feedback about the misleading photos, room comfort, hot water, breakfast pricing, and billing discrepancies is taken seriously. We will review these matters with our team to improve our services. Please contact us directly so we can address your billing concerns and provide a proper resolution. We appreciate your feedback and hope to restore your confidence in The Grayson Miami.

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