The Whitelaw

Recent Reviews: 2112

• User:Mika G

  Trip type: Couples

  Prélèvement de 203€ sur ma cb

  19 Apr 2026

  "Hello, I am Mr. Gutierrez, my wife and I stayed at your hotel from April 10th to 17th, room 205. And today I just had a charge on my credit card of about 203€ (~240$) I don't understand why, can you explain and refund me please, otherwise I will involve my travel agency. Sincerely, Mr. Gutierrez." , Owner at Whitelaw Hotel, responded to this review Thank you for your review, please note that upon reviewing your stay in room 205 from April 10th to 17th, we can confirm that this amount was a security authorization held for incidentals and not an actual charge.Please be advised that this hold has already been released on our end. As this amount was an authorization and not a charge, you would not see this value shown as a refund on your bank statement. Instead, the pending authorization is released, and the funds are returned to your bank account balance or credit limit.Depending on your bank, it may take a few business days for your available balance to update. We recommend checking with your financial institution to confirm that the pending hold has been removed.Best regards,Daniel M.

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• User:derrice the g

  Trip type: Friends getaway

  Time here

  29 Mar 2026

  IT was an amazing experience the food was good, Amazing hospitality from Derrick Wilson he moves quick and efficient also reliable asking quite a few things , Owner at Whitelaw Hotel, responded to this review Thank you so much for your amazing review! We’re thrilled to hear you had such a great experience and enjoyed the food and hospitality. Derrick will be especially happy to hear your kind words—he truly takes pride in providing efficient and reliable service. We hope to welcome you back again soon JensyReservationsTeam

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• User:Dapsonian

  Trip type: Couples

  DON'T CALL - EMAIL / GOOD BUDGET PLACE IF YOU DONT EXPECT MUCH.

  23 Mar 2026

  Tried calling multiple times over a couple days - no answer but did get quick response and call back when I emailed. Experience - this was a lower cost hotel for that weekend - and I didn't realize it was Spring Break - so it was on the loud side, but to be expected.Staff was friendly, lobby had a funky vibe and music.Room, lacked maintenance, wall-paper peeling off, major scratches on floor, tile and grout in bath were rough. Oddly narrow shower size and water pressure was a little sad. (third floor unit). AC worked fine - and the hotel location was very good - not on Ocean Drive but only one block away and the beach was just across from there.If you're on a budget but want to stay in South Beach - and are okay with basic accommodations, this is your place. , Owner at Whitelaw Hotel, responded to this review Dear Dapsonian,Thank you for your feedback. We are glad you enjoyed our South Beach location, friendly staff, and lobby vibe.We sincerely apologize for the difficulty you experienced reaching us by phone and for the maintenance issues you encountered in your room. We will be reaching out to our hotel staff to discuss this situation and ensure our standards are being met.Best regards,Silvia-Customer service

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• User:bigchase

  Trip type: Friends getaway

  Loud and Unpleadant

  06 Feb 2026

  Noisy, noisy, noisy. Loud guests and music. Disinterested and unhelpful staff. No attempts made to quiet noise makers or reduce hotel music. , Owner at Whitelaw Hotel, responded to this review Dear bigchase,We sincerely apologize for the disturbances you experienced during your stay. We’re very sorry that noise from other guests, music, and staff service impacted your experience. Your feedback is important to us and will be reviewed carefully with our team to help improve guest comfort and service in the future.Sincerely,Ana – Guest Services

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• User:Ginger M

  Trip type: Friends getaway

  This place needs some updates and a DEEP CLEAN!

  15 Jan 2026

  This hotel is in need of some updates and a DEEP CLEAN! Pros:Location, comfy but firm beds,lots of hot water in the shower, good a/c, fridge, safeCONS:Rooms are very tiny. We had to keep suitcases under the bed. Bathroom is very small with limited counter space. Tile had some mildew around sink. One tiny trash can wedged in between toilet and shower. Soap, shampoo/ conditioner/ lotion… were refillable. Lotion was empty on day 2 of trip and never refilled. Metal furniture. One metal chair . 3 hangers. The front desk staff were not very friendly. They seemed apathetic . They were away from the desk a lot of the time. Lobby is very small. Bathroom in lobby floor was always wet. Ice machine was broken the whole time. Elevator was broken 2 days of our trip. When we asked they said maybe end of the week it might get fixed but who knows. The carpets in the hallways appeared to be filthy. I can’t recommend this hotel and would not stay here again. , Owner at Whitelaw Hotel, responded to this review Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including room size, housekeeping, amenities, and front desk service. Your comments are very important, and we will use them to improve our facilities, maintenance, and guest service. We’re sorry that your experience did not meet your expectations. Reservations Team

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