Travelodge By Wyndham Miami Biscayne Bay

Recent Reviews: 658

• User:Alexandria A

  Trip type: Couples

  STAY AWAY- WORST EXPERIENCE EVER

  28 Sept 2024

  To say we are disappointed would be a understatement. We were going to a concert in the area and needed somewhere quick and cheap to stay. The pictures were cute so we booked it but then our concert cancelled. We tried to move the date of the air bnb and was told no due to the policy, even though there was a category 4 hurricane hitting the state. We went anyways and decided to make the best of it but it only got worse. We walked in to dirty carpet(not the beautiful pictured hardwood), mold in the bathroom, stains in the bedding, dirty walls, etc. Overall the place looked like it was held together by spackle and paint. We left and bought another hotel because we were not comfortable staying at such a dirty place. We requested a refund and was told we’d be contacted by a manger and got no response. If you are debating between picking this place and another, choose the other. If you are about to book this, do yourself a favor and find something better. These reviews cannot be real.

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• User:Travel50975956584

  Trip type: Solo travel

  WORST EXPERIENCE OF MY LIFE!

  22 Mar 2024

  HORRIBLE CUSTOMER SERVICE. DO NOT STAY HERE! I booked a prepaid, nonrefundable room for this property for the evening of March 9th with checkout on March 10th. Due to multiple weather events and flight delays, I did not arrive at the property until around 6 am. I called the property much earlier in the evening to let them know, I would not be arriving until very late/early morning and whoever answered the phone said that wasn't a problem. When I went to check-in, the man behind the desk told me that my reservation had been canceled because of my late arrival. I explained that I already called to confirm the later check in would be ok so please give me a room as I'm here now. This man who was not wearing a nametag and refused to tell me his name, had GIVEN AWAY MY PREPAID ROOM TO SOMEONE ELSE and told me they were full and there was nothing he could. I told him I prepaid for a room a this property and I wasn't leaving until I either got that room or he made arrangements for me to stay somewhere else. So here I am, exhausted, temporarily homeless (I left on a cruise later that day), and beyond frustrated standing in a hotel lobby at 6 am, he told me he was going to call the police if I didn't leave. I told him to go a right ahead. So, this rude, horrible man, CALLED THE POLICE ON ME. Two officers arrived a little bit later and I explained the situation. They kind of scolded the man asking how he could give away a room that I, a visitor to their city, had already paid for and then had the audacity to call them as if I was a criminal and the one in the wrong. So while this horrible man, who again wouldn't give me his name or the name of the person I might have spoken to when I called earlier did absolutely nothing to help me, the 2 officers started calling around to properties to find me some place to stay. Very long story short, I eventually found someone else to stay and slept a few hours before I had to check out, no thanks to the person who caused the problem in the first place. Even as I'm typing this I still cannot believe this happened to me at all. To be treated so horribly, not even attempt to fix the problem, and then calling the police on ME?! Reliving that morning is making me upset all over again.

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• User:longoddz-69

  Trip type:

  Good affordable stay in Miami

  19 Mar 2024

  Mathias & Louis at the Front Desk were very professional and helpful. We reported a problem with the shower and it was fixed promptly. The room was clean, smelled fresh and quiet for a good night's rest. It was reasonably priced for Miami area and would definitely stay here again.

• User:ededCC

  Trip type: Friends getaway

  What a shame!

  20 Feb 2024

  We stayed 3 nights.Room 10 is very tiny if you have 2 large suitcases.Good for a short stay.The staff was polite and good.The room was cleaning 1 time during our stay.No breakfast.No hot water, we had some chance to not complaining because of the warm and beautiful forecast.We also had a problem to park our car, it was not secure : someone thrown some fruits salad (very sticky) all around the left side of the car.Fortunately, our car was not vandalized…The same night, a fight between 2 persons around 3-4AM starts… they woke us up… Our upstairs neighbors woke us up a second time around 7-8AM…Conclusion, the area and disctrict is not totally secure. If you can find better, go 4 it.

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• User:kiaradavis1235

  Trip type:

  Horrid

  25 Dec 2023

  They are overpriced for the quality of stay. The staff is stuck up and rude and they require a $153 deposit on top of your stay!!! I was not refunded my deposit for checking out 20 minutes late!!! This place is a rip off and complete scam!!! Its seriously a run down piece of junk with no elevators (nothing like the pictures). Good luck staying here.